Ratings based on 226 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Sep 2024
Excellent spa and connection to thermo
Comment from Hotel Management
29 Oct 2024 by Author, Hotel Management
Dear Vladimir ...,
thank you for taking the time to review your recent stay at our hotel. We are delighted to hear that you enjoyed our excellent spa and connection to the thermal area. Our 36.000 qm wellness area is designed to rejuvenate, revitalize, relax, and heal, providing guests with a day at the seaside. We are pleased that we could offer this experience in 120 of our 136 rooms free of charge. We hope to welcome you back soon for another peaceful retreat.
With best regards
Andreas Poth, Host & Hotel Director
by A verified traveler
Posted 9 Jun 2024
Comment from Hotel Management
29 Oct 2024 by Author, Hotel Management
Lieber Herr Elbert,
wir danken Ihnen sehr für Ihren Aufenthalt und Ihr fantastische Bewertung mit 100 Prozentpunkte! Wir freuen uns, dass Sie sich die Zeit genommen haben, unsere Fragen so ausführlich zu beantworten. Hoffentlich hatten Sie die Gelegenheit unser "vom Bett ins Bad" mit dem ganztägigen Thermenaufenthalt über den Bademantelgang ausgiebig zu nutzen. 35.000 qm Thermenlandschaft mit 36 °Grad warmen Wasser ist schon ein Erlebnis für sich. Ihr großes Lob gebe ich gerne an unsere vielen Mitarbeiter weiter, sie werden sich riesig darüber freuen. Vielen Dank. Auf ein baldiges Wiedersehen, mit freundlichen Grüßen, Ihr Gastgeber Andreas Poth, GF
by A verified traveler
Great spacious hotel, great staff.
Posted 15 Apr 2024 on HotelsLovely clean, modern hotel, spacious rooms, great staff, fantastic breakfast selection and lovely evening meals.
by A verified traveler from Prague
Posted 1 Apr 2024
Access to pools, sauna
Fantastic breakfast
Comment from Hotel Management
1 Apr 2024 by Hans Müller (Front Office Manager), Hotel Management
Dear Karlathank you very much for your kind impression.We also had a wonderful time with you and are looking forward to have you with us again.Best regardsYour Kurhotel-Team
by A verified traveler
Posted 13 Sep 2023
by A verified traveler
Posted 22 Jul 2023 on Hotels
by A verified traveler
Highly recommend
Posted 25 Jun 2022 on HotelsAlways stay when on business in Germany. Lovely place with great friendly staff
Comment from Hotel Management
30 Jul 2022 by Nadine Michel | Marketingleiterin, Hotel Management
Wow! Greatfully thanks for your lovely feedback.
See you soon and have a nice time
best regards | nadine michel | marketing manager
by A verified traveler
Posted 26 Mar 2022
I've stayed several times here, and have generally been most impressed.
However on the last twice I've visited the restaurant has let itself down badly by offering a buffet dinner instead of the a la carte menu. The first time this happened it was just as things were getting back to normal after the second lockdown, so I assumed this was a post-Covid compromise. However on this occasion I booked a table in the restaurant for dinner, expecting it to be the high point of our holiday (the prices aren't cheap, but the food is marvellous): the menu was on display - and when we arrived it turned out that the menu as advertised was not on offer and it was only a buffet service.
I complained about this both in German and English, telling the (very courteous) assistants that I thought this was unacceptable, and even dubiously legal to accept restaurant bookings under false pretences; if a menu is on offer one expects to order from it - of course we're not going to complain if the odd dish isn't available, but had we known that it was going to be buffet night, we'd have booked the restaurant for a different day.
There are excellent Italian and Greek restaurants three minutes walk from the hotel; do they prefer their residents to patronise those? I fear the answer might be 'yes'; the hotel seems to be geared increasingly towards the conference trade and the private visitor gets what's left. This is a pity; but they need to do better
by A verified traveler
Creative staff
Posted 11 Oct 2021 on HotelsThe staff was very helpful, with translations, booking a COVID test so I could take my next flight, getting taxis etc.
Comment from Hotel Management
23 Nov 2021 by Lisa Pflaum - Verkaufsrepräsentantin , Hotel Management
Thank you very much for your great review.
All the best for you.
by A verified traveler
Poor experience
Posted 3 Aug 2021 on HotelsDue to ridiculous hotel policy check in only possible at 15:00. If 20 min early you need to pay additional. Result traffic jam at 15:00. Hotel is renovated but rooms are small and strange bathroom layout. At 15:00 no room available. Went to bath without a room. Than found out entry to bath is €18/pp. no longer included. Had stayed many times before. No longer on my visit list.
Comment from Hotel Management
4 Aug 2021 by Lisa Pflaum - Sales Representative, Hotel Management
Thank you for your review with suggestions. I would like to explain the reason for an early arrival, which is subject to a fee. Providing rooms at an earlier time requires greater effort. In a short period of time (departure to the next arrival), many rooms have to be cleaned at the same time. If this area is shortened, more housekeeping is required. I hope I could shed some light on the matter. Your reception should definitely be warm and personal. Please excuse if this was not the case. All the best for you and sunny greetings from Bad Staffelstein.
