Ratings based on 476 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
Our apartment was everything we needed. full amenities, clean and tasteful.
The Aparthotel had a restaurant, bar, gym and small shop for snacks and drinks.
All the staff were friendly and helpful.
by A verified traveler
Posted 2 Nov 2024
The facilities were not bad, but the female receptionist working there was very rude and threw my passport. It was extremely disrespectful.
by A verified traveler
Posted 1 Nov 2024
This was the perfect place for a family to stay. They were friendly, had board games for you to enjoy, clean and well maintained rooms, really helpful and knowledgeable about the city, super comfy beds and had a homely feel. Would recommend and definitely visit again.
Comment from Hotel Management
8 Nov 2024 by Arno Bracke, Hotel Management
Dear Lynsey,Thank you so much for taking the time to share your positive experience with us!We're delighted to hear that you enjoyed your stay with us at Cityden Stadshart! Providing exceptional service and creating memorable experiences for our guests is our top priority, and we're thrilled that we were able to meet your expectations.Your kind words serve as great encouragement for our team, and we'll be sure to share your feedback with them. It's guests like you who make our job so rewarding!We look forward to welcoming you back for another wonderful stay in the future. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Warm Regards, Arno BrackeSenior Guest Service Manager
by A verified traveler
Posted 12 Oct 2024
Rooms are in perfect sizes. Near the Tram station.
Toilets and kitchen are clean. Floors may need a little bit of cleaning…
Requested beforehand to have both rooms at least at the same level but didn’t get it. The new receptionist is very nice and tried to put the room at closer level.
I wished the coffee supply is refillable.
Thank you!
Comment from Hotel Management
28 Oct 2024 by Arno, Hotel Management
Dear Myre,Thank you so much for your glowing review!We're thrilled to hear that you had a wonderful experience during your stay. Your kind words mean a lot to us and serve as motivation for our team.We also appreciate your feedback regarding the floors and the refill. We're always looking for ways to improve, and your insights will help us in our continuous efforts to enhance our services.We can't wait to welcome you back for another great stay. If there's anything else you'd like to share or if you have any further suggestions, please feel free to reach out.Warm Regards, Arno BrackeSenior Guest Service Manager
by A verified traveler
Posted 29 Sep 2024
Poor deposit policy - no timely return
Comment from Hotel Management
2 Oct 2024 by Arno Bracke, Hotel Management
Dear Andrew, Thank you for your feedback. We’re sorry to hear about your concerns regarding the deposit policy. To clarify, our policy is to take a deposit upon check-in and release it no later than one day after check-out. This is communicated on all of our platforms to ensure transparency.Unfortunately, we were unable to connect your review to a specific reservation. We would like to investigate this further and ensure that everything has been processed correctly. Please contact us at happy@cityden.com or by phone at +31 (0)20 308 02 95, and we’ll be happy to assist you.Warm regards,Arno BrackeSenior Guest Service Manager
by A verified traveler
Posted 27 Sep 2024
Comment from Hotel Management
2 Oct 2024 by Arno Bracke, Hotel Management
Dear Billie,We truly appreciate you sharing your experience with us.It brings us great joy to hear that you had a fantastic time during your stay. Ensuring your happiness and comfort is our utmost priority, and we eagerly anticipate the opportunity to welcome you back soon.Best regards,Arno BrackeSenior Guest Service Manager
by A verified traveler
Posted 25 Sep 2024
Comment from Hotel Management
2 Oct 2024 by Arno Bracke, Hotel Management
Dear Sharif W Sadique,We truly appreciate you sharing your experience with us.It brings us great joy to hear that you had a fantastic time during your stay. Ensuring your happiness and comfort is our utmost priority, and we eagerly anticipate the opportunity to welcome you back soon.Best regards,Arno BrackeSenior Guest Service Manager
by A verified traveler
Posted 24 Sep 2024
Average place.
Comment from Hotel Management
2 Oct 2024 by Arno Bracke, Hotel Management
Dear TusharThank you for sharing your recent stay experience with us.We value your honest assessment and are pleased to learn that, overall, your stay was satisfactory. Your insights are invaluable as we continuously strive to enhance our services and improve the overall guest experience.Should you have any specific suggestions for improvement or additional feedback you wish to share, please feel free to reach out to us. We are committed to listening and ensuring that we surpass your expectations on your next visit.Once again, we appreciate your choice to stay with us and look forward to the opportunity of welcoming you back soon.Kind regards,Arno BrackeSenior Guest Service Manager
by A verified traveler
Posted 19 Sep 2024
The furnishings were very nice and the staff was very helpful. The only thing I would suggest is for you to buy seasoning at the supermarket if you intend to cook. The salt and pepper downstairs for purchase in the lobby will run you 10 euros
Comment from Hotel Management
1 Oct 2024 by Arno Bracke, Hotel Management
Dear Leeann,Thank you very much for your kind words and for sharing your positive experience with us!We're thrilled to hear that you had such an enjoyable stay at our hotel. Creating memorable experiences for our guests is what we strive for, and we're delighted that we succeeded in making your visit special.Your feedback means the world to us, and we'll be sure to pass along your compliments to our team. It's always a pleasure to hear when our efforts are appreciated!We can't wait to welcome you back for another fantastic stay in the future. If there's anything we can do to make your next visit even better, please don't hesitate to reach out.Warm regards,Arno BrackeSenior Guest Service Manager
by A verified traveler
Posted 14 Sep 2024
A bit far from Amsterdam city centre however accessible by public transportation; tram and buses. The trip takes around 40-45 mins to reach the city centre which is the area of attraction.
Overall comfortable stay.
Comment from Hotel Management
1 Oct 2024 by Arno Bracke, Hotel Management
Dear Elham,We wanted to take a moment to express our heartfelt thanks for your glowing review!Your kind words mean the world to us and truly brightened our day. We're thrilled to hear that you had such a wonderful experience during your stay with us.Creating memorable moments for our guests is what drives us, and knowing that we succeeded in making your visit special fills us with joy.We can't wait to welcome you back for another fantastic stay in the future. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Warm Regards, Arno BrackeSenior Guest Service Manager
