Ratings based on 992 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
The location of this property is really great but having a rental car helped us explore. The access to Morningstar Beach was a bonus amenity. The staff at the swim up bar was great. They are definitely doing renovations at the hotel so not everything was perfect. Most everything was very good.
Comment from Hotel Management
21 Nov 2024 by Customer Service, Hotel Management
Thank you for the wonderful rating, Anthony!It's fantastic you enjoyed your time at The Westin Beach Resort & Spa at Frenchman’s Reefso much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!Duncan ClementsGeneral Manager
by A verified traveler
Posted 19 Nov 2024
Close to everything.
Comment from Hotel Management
21 Nov 2024 by Customer Service, Hotel Management
Thanks for the wonderful review, Deborah!It's fantastic you had such a lovely experience at The Westin Beach Resort & Spa at Frenchman’s Reef. We're thrilled you enjoyed our prime location and proximity to so many of the city's best attractions.We're looking forward to sharing another amazing experience with you soon!Duncan ClementsGeneral Manager
by A verified traveler from South Glastonbury
Posted 19 Nov 2024
Friendly & attentive staff. Great beach. Good restaurants and lots of choice. Great view from the room.
Comment from Hotel Management
21 Nov 2024 by Customer Service, Hotel Management
Thanks for the excellent review, Kelly!We're delighted your time at The Westin Beach Resort & Spa at Frenchman’s Reef was so outstanding as providing our guests with an excellent experience is very important to us. It's fantastic you appreciated our friendly staff and amazing beach as well as our ample amenities and stunning views. That's what we like to see! We look forward to hosting you again soon for another fantastic experience.Duncan ClementsGeneral Manager
by A verified traveler
Posted 19 Nov 2024
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I recently stayed at Westin Frenchman Beach Resort, and it was a fantastic experience! The staff was incredibly welcoming and attentive, making sure every detail of my stay was perfect. The rooms were spacious, clean, and beautifully decorated, with stunning views of the surrounding area. The amenities, including the pool and spa, were top-notch and added to the overall relaxation. The dining options were delicious, offering a wide variety of dishes that catered to all tastes. I can't wait to return for another visit! 🌟🌟🌟🌟🌟
Comment from Hotel Management
21 Nov 2024 by Customer Service, Hotel Management
Thank you for sharing the wonderful review with us, Thierry!We're happy to hear that you had such a pleasant stay at The Westin Beach Resort & Spa at Frenchman’s Reef! It was our pleasure hosting you. We love providing our guests with great amenities and services and we're happy that you had all that you needed.Thanks again for sharing!Duncan ClementsGeneral Manager
by A verified traveler
Posted 18 Nov 2024
Gorgeous resort! My husband and I just stayed 4 nights/5 days. The beach is beautiful and the infinity pool is amazing!! We loved having the swim up bar and the ability to go back and forth from the pool to the beach. The staff was very friendly and the food was very good. LOVED the reusable water bottles they provide and all the water stations! We can’t wait to come back!
Comment from Hotel Management
19 Nov 2024 by Customer Service, Hotel Management
Denise, it’s wonderful to hear you had a great time at The Westin Beach Resort & Spa at Frenchman’s Reef. The team is delighted you enjoyed the infinity pool, swim-up bar, and beach access. It's great to know you appreciated the reusable water bottles and water stations. We’re looking forward to welcoming you back!Duncan ClementsGeneral Manager
by A verified traveler
Posted 18 Nov 2024
The other property had a great beach and one great restaurant the other was just ok.
The pools at this property are decent, the other property was way better.
Overall the food was good, staff was friendly.
I wish they had been more respectful as we spent the last 3 nights of our trip next to a room that yelled and screamed for literally hours at a time. The pot smell was awful, for a smoke free place to allow these people to smoke pot all day was very disappointing.
We called several times, nothing was resolved.
The first 3 days, the house keepers never came. Also, our first room was what we paid for and ocean view with a tub. We arrived the ac was leaking all over the floor so we got moved. The room we got was a partial marina kind of view no tub.
Comment from Hotel Management
19 Nov 2024 by Customer Service, Hotel Management
justin, thank you for sharing your feedback. It's good to know you enjoyed the food and friendly service. The issues you experienced during your stay are regretful, and it’s unfortunate they impacted your experience. Your feedback regarding room allocation and disturbances is important and will be reviewed. We hope to have the opportunity to welcome you back in the future.Duncan ClementsGeneral Manager
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Customer Service, Hotel Management
Yvette, thank you for staying with us at The Westin Beach Resort & Spa at Frenchman’s Reef. We're thrilled to hear you had a wonderful experience. Looking forward to welcoming you back!Duncan ClementsGeneral Manager
by A verified traveler
Posted 17 Nov 2024
Beautiful Westin. Property is very pretty, rooms are large, great restaurants on-site and bars. Nice pool area with swim up bar. Views are fantastic.
Comment from Hotel Management
18 Nov 2024 by Customer Service, Hotel Management
Melissa, it's wonderful to hear you had such a great time at The Westin Beach Resort & Spa at Frenchman's Reef. The team is delighted you enjoyed the spacious rooms, dining options, and the stunning views. We look forward to welcoming you back.Duncan ClementsGeneral Manager
by A verified traveler
Posted 12 Nov 2024
First time in USVI - it was quiet, safe, lovely beaches and great food & drinks.
You don’t have million options like all inclusive hotels but what they have is more than enough.
Pools are great .. love they have a 14 pool for teens and 18 for adults.
My only issue was, we had a problem with the AC in our room and they didn’t fix it after addressing it multiple times. But they gave us credit for it.
Comment from Hotel Management
14 Nov 2024 by Customer Service, Hotel Management
Pradeep, it’s wonderful to hear you had a great time at The Westin Beach Resort & Spa at Frenchman’s Reef. The serene beaches and delicious food and drinks certainly make for a memorable stay. Although it’s unfortunate that you encountered an issue with your room's AC, it’s reassuring to know that it was addressed with a credit. Thank you for sharing your experience, and we hope to welcome you back in the future.Duncan ClementsGeneral Manager
by A verified traveler
Posted 12 Nov 2024
Valet parking gave my truck to someone else , twice they had issues with my truck
Comment from Hotel Management
12 Nov 2024 by Customer Service, Hotel Management
Hugo, the team is surprised to hear about the inconveniences you encountered with your vehicle. Such instances are taken seriously, and the team prioritizes ensuring reliable service for all guests. Your feedback is noted.Duncan ClementsGeneral Manager
