Ratings based on 990 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Dec 2024
Up until the last few days of our stay I would have given every category 5 stars
by A verified traveler
Posted 30 Dec 2024
I really wanted to love my stay here but unfortunately it was extremely inconsistent.
Staff was either extremely friendly or extremely rude. Check-in is a nightmare, the “wellness” messaging is not aligned to reality. There is one weekly yoga class & barely any other options especially on the weekends.
The resort itself is beautiful.
Dining- I would dine elsewhere. Every single meal there were substitutions that were undisclosed (some examples, bacon & egg sandwich, bacon was subbed for Arugula… yuca fries subbed for regular fries, bbq sauce for honey mustard) you never knew what you were gonna get.
Overall price value is not there. Beautiful resort but not a relaxing stay with so many inconsistencies & disappointments & wait times for food - lunch & dinner always waited over an hour before an appetizer was served.
by A verified traveler
Posted 28 Dec 2024
Comment from Hotel Management
29 Dec 2024 by Customer Service, Hotel Management
Sherif, thank you for staying with us at The Westin Beach Resort & Spa at Frenchman’s Reef. We hope to welcome you back soon!Duncan ClementsGeneral Manager
by A verified traveler
Posted 28 Dec 2024
An excellent property.
Comment from Hotel Management
29 Dec 2024 by Customer Service, Hotel Management
Dhanashree, we are thrilled you enjoyed your stay at The Westin Beach Resort & Spa at Frenchman’s Reef. We hope to welcome you back soon!Duncan ClementsGeneral Manager
by A verified traveler
Posted 28 Dec 2024
Very beautiful but expensive. No hotel entertainment day or night. Room was clean. The resort fee per night was something I felt is excessive since you're not really getting anything for it other than the same amenities you book with the room and the rooms aren't nothing special for the price per night. The local taxi drivers tell you more of what you can do then the guest service. The food was good, expensive.Everything is a taxi ride.
Comment from Hotel Management
28 Dec 2024 by Customer Service, Hotel Management
Jennifer, thank you for your feedback. It's wonderful that you found the location beautiful and enjoyed the cleanliness of your room and the food. The comments about entertainment and local transportation are noted. The team is always striving to enhance guest experiences, and insights like yours are invaluable. We hope to see you again at The Westin Beach Resort & Spa at Frenchman’s Reef.Duncan ClementsGeneral Manager
by A verified traveler
Posted 26 Dec 2024
Comment from Hotel Management
27 Dec 2024 by Customer Service, Hotel Management
Valerie, the presence of a low rating on your review is acknowledged. If there is specific feedback you wish to share regarding your experience, the team would value hearing it to address any concerns. Your insights are important and appreciated.Duncan ClementsGeneral Manager
by A verified traveler
Posted 25 Dec 2024
Comment from Hotel Management
25 Dec 2024 by Customer Service, Hotel Management
Lamont, thank you for staying with us at The Westin Beach Resort & Spa at Frenchman’s Reef. We're thrilled to see you enjoyed your stay and appreciate your excellent rating. We look forward to welcoming you back in the future!Duncan ClementsGeneral Manager
by A verified traveler
Posted 22 Dec 2024
The staff was welcoming and the views were incredible.
Comment from Hotel Management
23 Dec 2024 by Customer Service, Hotel Management
Kadie, it's wonderful to hear you had a great time at The Westin Beach Resort & Spa at Frenchman’s Reef. The team will be thrilled to know they were welcoming, and we agree, the views truly are breathtaking.Duncan ClementsGeneral Manager
by A verified traveler
Posted 22 Dec 2024
Dining was limited and mediocre at best, not worth the prices.
Comment from Hotel Management
22 Dec 2024 by Customer Service, Hotel Management
Joseph, thank you for providing your feedback. The dining options at the resort are continuously being reviewed, and your input is valuable as we look to make improvements. We hope to have the chance to offer you a better experience in the future.Duncan ClementsGeneral Manager
by A verified traveler
Posted 21 Dec 2024
Comment from Hotel Management
22 Dec 2024 by Customer Service, Hotel Management
Kenny, thank you for choosing The Westin Beach Resort & Spa at Frenchman’s Reef. We’re thrilled you had such a positive experience. We hope to welcome you back soon!Duncan ClementsGeneral Manager
