Ratings based on 983 Verified Reviews
4.1 Room cleanliness
4.4 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Dec 2024
We absolutely loved the view!!! Our room was very clean and pleasant. The staff was fantastic--special shout out to Kalina, Kahirah, Jeneva and Elizabeth! Kalina hooked us up with a wonderful driver (Mike) who gave us a private tour of the island. We enjoyed sitting by the pool as well as the complimentary breakfast. The hotel is still coming back from hurricane damage so the restaurant wasn't open and repairs were being made while we were there but there was nothing that interfered with our trip in terms of noise or inconvenience except the lack of nearby restaurants and the limited number of delivery options. We had a terrible experience with Dominos--avoid if at all possible. We had them answer the phone and hang up on us several times as well as delivering pasta to us (took almost an hour and a half) with no utensils. By then the front desk was closed so we had to eat with our fingers!! The hotel is a keeper--Dominos is not!
Comment from Hotel Management
24 Dec 2024 by Elizabeth M. O'Neal, Assistant General Manager, Hotel Management
Hi Heidi, I'm happy to hear you had a fantastic experience with our team. I know they will be thrilled to hear your compliments! We’re also pleased that you had a memorable time with Mike on the private island tour and enjoyed your stay with us.Thank you for your patience with the ongoing repairs from Ernesto damage—we’re glad it didn’t impact your stay. We’re sorry to hear about your experience with Dominos. We’d love to welcome you back for another visit soon. Thanks again for sharing your experience with us!
by A verified traveler
Posted 22 Dec 2024
What a wonderful stay! The views were incredible and the staff was so sweet.
Comment from Hotel Management
24 Dec 2024 by Elizabeth M. O'Neal, Assistant General Manager, Hotel Management
Hi Nicole, We're so happy to hear that you had a wonderful stay and enjoyed the views. Our team will be thrilled to know that their efforts made your experience even more special. We hope to welcome you back soon for another amazing visit!
by A verified traveler
Posted 20 Dec 2024
Beautiful view hotel has no restaurants or bars open at this time. Had to walk up to cafe straight up the mountain for 15 minutes to get food. If don’t have car you will need to walk or taxi for food. Nothing to do after dark.
by A verified traveler
Posted 19 Dec 2024
Best view on St.Thomas!!!
Comment from Hotel Management
20 Dec 2024 by Elizabeth M. O'Neal, Assistant General Manager , Hotel Management
Hi Corrie, Thank you for your fantastic review! We truly appreciate it and look forward to welcoming you back for another memorable stay in the future!
by A verified traveler
Posted 16 Dec 2024
Hotel room was nice but in need of a little work, staff was very nice, pool was nice, views were great, the restaurant and bar are not open though which was a big bummer. The included breakfast was typical for an included breakfast but if you’re staying for a bit they weren’t rotating options at all so just an fyi it’s the same everyday. I would stay here again for sure but if I had known all of this I might have weighed my options differently. I’d say your rooms, breakfast, and pool areas have the best views of the harbor and Charlotte that I saw from anywhere else, and nice sun rises!
Comment from Hotel Management
16 Dec 2024 by Elizabeth M. O'Neal, Assistant General Manager , Hotel Management
Hi David, Thank you for sharing your feedback! We're glad to hear that you enjoyed the view, pool, and the friendliness of our staff. We truly appreciate your comments about the room and breakfast as well, as we strive to improve all areas of our guest experience. We're sorry that the restaurant and bar being closed during your stay we are hoping to reopen sometime the beginning of the year.I’ll be sure to take your thoughts on rotating breakfast options into consideration. We hope to welcome you back in the future and offer an even better experience! Thank you again for your thoughtful review.
by A verified traveler
Posted 15 Dec 2024
Room was very nice, staff service was excellent. In the center of St Thomas, it is conveniently located. Only down side was that during our visit, their restaurant was closed due to hurricane damage yet they still served a very nice Continental breakfast. Look forward to staying here again in the future.
Comment from Hotel Management
16 Dec 2024 by Elizabeth M. O'Neal, Assistant General Manager, Hotel Management
Hi Mark, Thank you for your thoughtful review! We're delighted to hear that you enjoyed your room and received excellent service from our staff. We truly appreciate your understanding regarding the temporary closure of our restaurant .We're glad you still enjoyed the continental breakfast, and we can't wait to welcome you back in the future. We look forward to your next stay with us!
by A verified traveler
Posted 15 Dec 2024
The scenery 😍 .
Comment from Hotel Management
16 Dec 2024 by Elizabeth M. O'Neal, Assistant General Manager, Hotel Management
Hi Jeffrey, We appreciate you staying with us and taking time to write a review. We're so glad you enjoyed the beautiful scenery during your stay. We hope to welcome you back soon to experience more of what our location has to offer!
by A verified traveler
Posted 14 Dec 2024
Property was fantastic! Staff were amazing and super helpful. One of the best views of the island. Just be prepared the water heater took a little time to warm up.
Comment from Hotel Management
16 Dec 2024 by Elizabeth M. O'Neal, Assistant General Manager, Hotel Management
Hi Cole, Thank you so much for your wonderful review! We're thrilled to hear that you had a fantastic experience and that our staff made such a positive impact on your stay. We're also glad you enjoyed the stunning views of the island! We appreciate your feedback about the water heater, and we'll look into it to ensure everything runs smoothly for future guests. We hope to welcome you back soon!
by A verified traveler from Cleveland
Posted 10 Dec 2024
This is probably one of the best hotels, if not the best. Views are so good they dont seem real and check in was easy. More importantly, the rooms and property were clean with plenty of space. Pool area was very spacious with areas to lay out in the sun and the breakfast they offer has plenty of options. I highly recommend staying here and would do so again in a heartbeat.
Comment from Hotel Management
10 Dec 2024 by Elizabeth M. O'Neal, Assistant General Manager, Hotel Management
Hi Andrew, Thank you for choosing Mafolie during your time in St. Thomas! We appreciate your kind words and for taking the time to share your experience! Your recommendation means the world to us, and we're honored to have been part of your stay and would absolutely love to welcome you back again in the future!
by A verified traveler
Posted 8 Dec 2024
Comment from Hotel Management
9 Dec 2024 by Elizabeth M. O'Neal, Assistant General Manager, Hotel Management
Hi Selma,Thank you so much for your perfect 5-star rating! Your feedback means a lot to us, and we look forward to welcoming you back on your next visit!
