Ratings based on 735 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
Great views of the marsh. Walls are super thin so can hear the neighbors. Buffet isn’t great
Comment from Hotel Management
19 Nov 2024 by Guest Services, Hotel Management
Good morning, Hunter!Thank you for sharing your feedback! We're glad to hear you enjoyed the great views of the marsh during your stay. We also appreciate your comments about the buffet, and we're sorry to hear it didn't meet your expectations. We'll be sure to pass along your input to our culinary team for review.Regarding the noise from neighboring rooms, we sincerely apologize for any inconvenience this caused. We will certainly look into ways to improve the soundproofing to ensure a more comfortable stay for our guests in the future.We hope to have the opportunity to welcome you back soon, and thank you again for your helpful insights!
by A verified traveler
Posted 11 Nov 2024
Very relaxing and calm.
Comment from Hotel Management
12 Nov 2024 by Guest Services, Hotel Management
Good morning, Darius! Thank you for your kind feedback! We're so happy to hear that you found your stay relaxing and calm. It's wonderful to know that our atmosphere helped create a peaceful experience for you. We look forward to welcoming you back soon for another tranquil getaway!
by A verified traveler
Posted 30 Oct 2024
Comment from Hotel Management
30 Oct 2024 by Guest Services , Hotel Management
Good afternoon, Ledjon! Thank you for your kind rating.We cant wait to welcome you back soon!
by A verified traveler
Posted 20 Oct 2024
Beautiful property. Beautiful community.
Comment from Hotel Management
30 Oct 2024 by Guest Services , Hotel Management
Good morning, Sherri! Thank you for your kind words! We're thrilled to hear that you found our property and the surrounding community beautiful. We strive to create a welcoming atmosphere for all our guests, and it’s wonderful to know that you enjoyed your stay.We hope to welcome you back soon!
by A verified traveler
Posted 18 Oct 2024
It was very nice! The property is very beautiful, and it's peaceful and quiet. Everyone was really friendly. The room was superb, very clean!
Comment from Hotel Management
19 Oct 2024 by Guest Services, Hotel Management
Good morning, Danielle!Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed our beautiful property and found it peaceful and quiet. It’s great to know our team made you feel welcome and that your room met your expectations for cleanliness and comfort.We hope to welcome you back soon for another relaxing stay!
by A verified traveler
Posted 15 Oct 2024
Comment from Hotel Management
16 Oct 2024 by Guest Services, Hotel Management
Thank you, Natalie, for your outstanding rating!We look forward to your next visit!
by A verified traveler from Saint Augustine
Posted 14 Oct 2024
Bathroom - spiders in shower. Shower would take forever to heat and then go freezing cold without warning. Toilet with hair when first arrived.
Sent hotel a question about doing anything for anniversary - no response.
Comment from Hotel Management
16 Oct 2024 by Guest Services, Hotel Management
Good morning, Michelle.Thank you for taking the time to share your feedback. We sincerely apologize for the issues you experienced during your stay, particularly regarding the cleanliness of the bathroom and the shower temperature. This is not the standard we strive for, and we will address these concerns with our maintenance and housekeeping teams to ensure improvements are made.We also regret that we did not respond to your inquiry about your anniversary. We understand how important special occasions are, and we will work to ensure better communication in the future. Your feedback is invaluable in helping us enhance our services. We hope to have the opportunity to welcome you back for a much-improved experience.
by A verified traveler
Posted 13 Oct 2024
Beautiful resort. My only complaint were the floors were really dirty. Really needed to keep your shoes or slippers on. Other than that everything was perfect.
Comment from Hotel Management
16 Oct 2024 by Guest Services, Hotel Management
Thank you for your wonderful feedback! We’re delighted to hear that you enjoyed your stay at our resort. However, we sincerely apologize for the cleanliness issue you encountered with the floors. This is not the standard we strive for, and we will address it with our housekeeping team to ensure it’s resolved.We appreciate your understanding and are thrilled that everything else met your expectations. We hope to welcome you back soon for an even more perfect experience!
by A verified traveler from Sandy Springs
Posted 13 Oct 2024
I’ve stayed at Sea Palms a couple times and found everything to be top notch. With a little hitch on checking in due to a large contingency of power line crews moving out on the way to the hurricane devastated in Florida Sea Palms provided a very nice suite upgrade.
Comment from Hotel Management
16 Oct 2024 by Guest Services, Hotel Management
Thank you for your kind words and for being a returning guest at Sea Palms! We’re thrilled to hear that you found your stay to be top-notch, even with the minor check-in hitch. We appreciate your understanding during busy times, and we're glad you enjoyed the suite upgrade.Your feedback means a lot to us, and we look forward to welcoming you back for another wonderful stay. Thank you for choosing Sea Palms!
by A verified traveler
Posted 13 Oct 2024
Comment from Hotel Management
13 Oct 2024 by Guest Services, Hotel Management
Good morning, Mark!We genuinely appreciate your wonderful rating!We are looking forward to your next stay with us!
