Ratings based on 967 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Dec 2024
Comment from Hotel Management
23 Dec 2024 by Rica Rendon, Sales Director, Hotel Management
Dearest Conner,We're so happy to hear that you had a positive experience with us. Thank you for taking the time to leave a review and for your continued patronage. We hope to have the chance to host you again very soon.
by A verified traveler
Posted 21 Dec 2024
Comment from Hotel Management
23 Dec 2024 by Rica Rendon, Sales Director, Hotel Management
Dearest Alfredo,At our property, we strive to provide exceptional service to all of our customers, and it's always rewarding to hear that we've succeeded in doing so. We're glad that our services met your expectations, and we're excited to see you again very soon.
by A verified traveler
Posted 19 Dec 2024
Comment from Hotel Management
20 Dec 2024 by Rica Rendon, Sales Director, Hotel Management
Dearest Kimberly,We're so happy to hear that you had a positive experience with us. Thank you for taking the time to leave a review and for your continued patronage. We hope to have the chance to host you again very soon.
by A verified traveler
Posted 17 Dec 2024
Comment from Hotel Management
18 Dec 2024 by Rica Rendon, Sales Director, Hotel Management
Dearest Stephen,We take pride in our services and work hard to ensure that every customer has a positive experience with us. It's reviews like yours that motivate us to continue providing the best possible service to our customers. We hope to see you again soon.
by A verified traveler
Posted 15 Dec 2024
Comment from Hotel Management
16 Dec 2024 by Rica Rendon, Sales Director, Hotel Management
Dearest Maria,We're so happy to hear that you enjoyed your visit with us. Thank you for the kind words and for choosing us! We hope to see you again soon.
by A verified traveler
Posted 13 Dec 2024
The floor heading up the stairs were broken which is very unsafe and our room door key lock was broken , along side that there was no hot water and the tub was filling up with water and wouldn’t drain and it was dirty
Comment from Hotel Management
13 Dec 2024 by Rica Rendon, Sales Director, Hotel Management
Dearest Jennylee,Thank you for taking the time to share your experience with us. We are sorry to hear that your stay did not meet your expectations. Please accept our sincere apologies for any inconvenience caused. We take your feedback seriously and will use it to improve our services.We are looking into the matter to help us enhance our guest experience. Our goal is to provide you with the best possible stay and we believe that this will help us achieve that. We hope to have the opportunity to host you again.
by A verified traveler
Posted 12 Dec 2024
Close proximity to Fort Leonard Wood Base.
Comment from Hotel Management
13 Dec 2024 by Rica Rendon, Sales Director, Hotel Management
Dearest Martha,We're so happy to hear that you had a positive experience with us. Thank you for taking the time to leave a review and for your continued patronage. We hope to have the chance to host you again very soon.
by A verified traveler
Posted 9 Dec 2024
Staff not friendly at all.
Comment from Hotel Management
9 Dec 2024 by Rica Rendon, Sales Director, Hotel Management
Dearest Karen,We want to extend our sincerest apologies for the less-than-satisfactory experience you had during your stay with us. We truly value feedback from our guests, as it provides us with valuable insights into areas where we can improve our services. Your comments have not gone unnoticed, and I want to assure you that we take them very seriously.Thank you for bringing this matter to our attention, and I hope we can have the opportunity to welcome you back and provide you with the exceptional service you deserve.
by A verified traveler from Tucson
Posted 2 Dec 2024
Comment from Hotel Management
2 Dec 2024 by Rica Rendon, Sales Director, Hotel Management
Dearest Kurt,Thank you for taking the time to share your experience with us. We are sorry to hear that your stay did not meet your expectations. Please accept our sincere apologies for any inconvenience caused. We take your feedback seriously and will use it to improve our services.We have taken note of your feedback and are looking into it for further improvement. Our goal is to provide you with the best possible stay and we believe that this will help us achieve that. We hope to have the chance of hosting you again.
by A verified traveler
Posted 27 Nov 2024
Out of date for todays standards. Pool is not working and hasn't for a LONG time. NO elevator....
Comment from Hotel Management
29 Nov 2024 by Rica Rendon, Sales Director, Hotel Management
Dearest Marcilla,Thank you for taking the time to share your experience with us. We are sorry to hear that your stay did not meet your expectations. Please accept our sincere apologies for any inconvenience caused. We take your feedback seriously and will use it to improve our services.We are looking into the matter to help us enhance our guest experience. Our goal is to provide you with the best possible stay and we believe that this will help us achieve that. We hope to have the opportunity to host you again.
