Ratings based on 991 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Dec 2024
Comment from Hotel Management
30 Dec 2024 by GSM, Hotel Management
Hello Andrew, thank you for taking the time to review your recent stay. Your feedback is important to us. We hope to welcome you back soon.
by A verified traveler from Niagara Falls
Posted 29 Dec 2024
We loved the hotel. Good to have a private beach. Nice restaurant. Short walk to the public beach and pier 60. Quiet area. There is a convenience store and a cafe across the street
Comment from Hotel Management
29 Dec 2024 by Vanessa , Hotel Management
Hello Dmitry, thank you for taking the time to review your recent stay. We are excited to hear that you enjoyed your time and enjoyed the convenience to the local area. Our team thanks you for your kind words and hopes to welcome you back soon.
by A verified traveler
Posted 28 Dec 2024
I must say this is probably the worst hotel I stay in last 20 years. This is certainly worse than Motel 6 or Super 8. I am eager to know on that basis 4* rating has been awarded for this property. It asked for extra parking charge. In total I paid nearly $250 for one night stay without breakfast. It's a simple money extortion, exploiting holiday rush. I squarely blame Expedia for promoting this property with such exorbotant rates. This hotel lacks basic facility, room is extremely small, furnitures are of poor quality, cramped elevator. I never seen such a small sized bathroom in the US. If there is an option I would rather rate this property in negative number. I am extremely disappointed and disgusted. It really spoiled our family stay in clearwater beach.
Comment from Hotel Management
29 Dec 2024 by Vanessa , Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at Winter the Dolphin's Beach Club, Ascend Hotel Collection. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.
by A verified traveler from melbourne
Posted 24 Dec 2024
Construction going on right outside the building. Very loud. Housekeeping went in room qhen told not to.
Comment from Hotel Management
26 Dec 2024 by Vanessa , Hotel Management
Hello jennifer, thank you for taking the time to leave feedback about your recent stay. My apologies we fell short of meeting your expectation during your recent visit. Your feedback will be used to better improve our services and hope you give us a second chance to host you properly in the future.
by A verified traveler
Posted 24 Dec 2024
It’s expensive. Not worth it . It’s an average hotel . It’s under construction. I expected lot better for the money I paid . Parking also expensive compared to near by parking lots
Comment from Hotel Management
26 Dec 2024 by Vanessa , Hotel Management
Hello Venugopal, thank you for taking the time to leave feedback about your recent stay. My apologies we fell short of meeting your expectation during your recent visit. Your feedback will be used to better improve our services and hope you give us a second chance to host you properly in the future.
by A verified traveler from Nampa
Posted 17 Dec 2024
We had a group of 7 ladies from Idaho headed out of Tampa for a cruise & stayed at this hotel. We booked our rooms in April & upon arriving in November we found out our two queen, two twin family suite had been given to someone else. We paid $751.45 for 2 nights. When the front desk told us they moved us to a 2 double bed room we explained that wasn't going to work, that didn't give each person in our room a bed to sleep on & we paid for a family suite not a double room. She said she was sorry but that's what she had. I asked if she had a manager available. She said she did & went and spoke to the manager that was about 5 steps away. She came out and said "I've got great news we will comp your parking". I told her that wasn't going to work we still wouldn't have a bed for each person & we ubered from Tampa airport. She then went back to the Manager & came back & told us she could give us a full refund if we didn't want our Double bed room. After looking around and everything being full I said, that's not an option. She went back to the Manager for the third time and came back with what she said was her final offer, a double room with a soft couch. I asked her if they were going to change our price and she had to go back to her manager and see. We had looked up the price & the double rooms were $179 a night we paid $339 a night for the suite. They told me they would credit me back half. Lied to again. I received $276 back. which means we paid $475 for a double
Comment from Hotel Management
18 Dec 2024 by GSM, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at Winter the Dolphin's Beach Club, Ascend Hotel Collection. On behalf of our entire team, I would like to apologize for failing to exceed your expectations.Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.
by A verified traveler
Posted 17 Dec 2024
Comment from Hotel Management
18 Dec 2024 by GSM, Hotel Management
Hello Danielle, thank you for taking the time to review your recent stay. We hope to welcome you back soon!
by A verified traveler
Posted 16 Dec 2024
Construction all around us but was not told about it before arrival. Entrance to parking garage was so tight sometimes had to back up to enter. Staff was very friendly and helpful.
Comment from Hotel Management
16 Dec 2024 by GSM, Hotel Management
Hello jeanette, thank you for taking the time to review your recent stay. We are working hard to repair after being in the direct path of 2 major hurricanes and apologize it played a negative role in your recent stay. We hope you give us a second chance to better host you in the future.
by A verified traveler
Posted 16 Dec 2024
Great location friendly staff
Comment from Hotel Management
16 Dec 2024 by GSM, Hotel Management
Hello Robert, thank you for taking the time to review your recent stay. Your feedback is important and serves as a positive encouragement to our team. We look forward to hosting you again.
by A verified traveler
Posted 14 Dec 2024
Comment from Hotel Management
15 Dec 2024 by GSM, Hotel Management
Hello Teri A, thank you for reviewing your recent stay. We hope to welcome you back soon!
