Ratings based on 995 Verified Reviews
3.8 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
They cleaned out room when we told them not to go in and left the door wide open for anyone to go in and steal our stuff
Comment from Hotel Management
25 Nov 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for sharing your experience. We sincerely apologize for the oversight regarding your room and for any concerns it may have caused. Guest security is a top priority, and we will address this with our team to ensure it doesn't happen again. We appreciate your feedback and hope to restore your trust during your next stay.Sincerely, Hotel Manager
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Hotel Manager, Hotel Management
Dear Brianna,Thank you so much for your 5 out of 5 ratings! It's wonderful to know that you had a great experience during your stay. We strive to provide excellent service and amenities, and your satisfaction is our top priority. We look forward to welcoming you back for another stay.Sincerely, Hotel Manager
by A verified traveler
Posted 17 Nov 2024
I realize it was only one month since the hurricanes but they should do basic cleaning. My bathroom was filthy. I had to get cleaning supplies from the front desk and clean it myself. And there was a roach under my suitcase the next morning. I checked out after one night.
Comment from Hotel Management
18 Nov 2024 by Hotel Manager, Hotel Management
Dear Hildreth,We sincerely apologize for the cleanliness issues you encountered during your stay. We understand your frustration, especially after such a stressful time following the hurricanes. Rest assured, your comments have been shared with our housekeeping team to ensure that the necessary improvements are made. We appreciate your feedback and hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 16 Nov 2024
the room was not clean and smelled musty. the driveway out was scrapping my car every time I drove off to work. the breakfast only consisted of cereal, yogurt, and pancakes and dried sausage and boiled eggs. not truly a breakfast option...
Comment from Hotel Management
17 Nov 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for sharing your feedback. We apologize for the cleanliness and odour issues you encountered in your room, as well as the difficulty with the driveway. We will investigate these concerns to ensure better experiences for future guests. We also appreciate your thoughts on the breakfast and will work to offer more variety. We hope you'll consider staying with us again for a more enjoyable visit.Sincerely, Hotel Manager
by A verified traveler from St Augustine
Posted 14 Nov 2024
Everything was good
Comment from Hotel Management
15 Nov 2024 by Hotel Manager, Hotel Management
Dear Jelena,Thank you for your kind words! We're thrilled to hear that you had a great experience during your stay. We strive to provide excellent service and a comfortable environment, and we’re happy to know that everything meets your expectations. We look forward to welcoming you back soon!Sincerely, Hotel Manager
by A verified traveler
Posted 12 Nov 2024
All the places I had to visit were close to the hotel , making it easy and convenient to get to. It was nice and quiet making it easy to relax.
Comment from Hotel Management
14 Nov 2024 by Hotel Manager, Hotel Management
Dear Mia,Thank you for your wonderful review! We're delighted that our hotel's convenient location made it easy for you to visit nearby attractions and that you enjoyed a peaceful and relaxing stay. We look forward to hosting you again for your next visit!Sincerely, Hotel Manager
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
9 Nov 2024 by Hotel Manager, Hotel Management
Dear William,Thank you for your rating, and we're sorry to hear that your recent stay with us did not meet your expectations. If you have any specific concerns or issues that you would like to address, please do not hesitate to reach out to us. We hope to have the opportunity to better serve you in the future. Sincerely, Hotel Manager
by A verified traveler
Posted 8 Nov 2024
The rooms smelled like mold.
Comment from Hotel Management
9 Nov 2024 by Hotel Manager, Hotel Management
Dear Milanka,Thank you for your feedback. We sincerely apologize for the issues you encountered with the smell in your room. Cleanliness and comfort are a priority for us, and we will be investigating this concern to ensure it is addressed. We truly appreciate your comments and hope to have the chance to improve your experience in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 28 Oct 2024
Comment from Hotel Management
29 Oct 2024 by Hotel Manager, Hotel Management
Dear Myriam,Thank you for taking the time to rate your experience. We would love to know how we can improve to make your next stay more enjoyable. Please feel free to share any specific suggestions or concerns with us. We hope to have the opportunity to serve you better in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 8 Oct 2024
Absolutely liked everything about Super 8 by Wyndham (16805 Blake Rd). I have traveled a lot and can say this is one of the cleanest places I have stayed. Very well organized and it has security cameras everywhere. Towels and bedding are always fresh and clean. Included breakfast with fresh coffee, a nice option. They do not rent to locals but highly recommend this place to anyone visiting Hagerstown. From Mrs. Julie Hines the amazing manager, reception, to cleaning services were fantastic. They went over and beyond to make the stay enjoyable. Great attitude, helpful, and always available. We can truly vouch that the service rendered was on par if not better than those rendered by 5-star hotels that we have experienced. Coming back to this place just for the service.
Comment from Hotel Management
2 Nov 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed your stay at Super 8 by Wyndham and appreciated our cleanliness, organization, and service. Our team works hard to provide a fantastic experience, and your kind words mean the world to us. We can’t wait to welcome you back on your next visit to Hagerstown!Sincerely, Hotel Manager
