Ratings based on 993 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
by A verified traveler
Posted 21 Nov 2024
Old
by A verified traveler
Posted 20 Nov 2024
Stayed for a couple of days, really enjoyed our time there
Comment from Hotel Management
20 Nov 2024 by Innisbrook Reservations Team, Hotel Management
Good day,Thank you so much for the positive review, we are delighted to see that you enjoyed your stay with us. We look forward to welcoming you back to Innisbrook in the near future!Thanks!
by A verified traveler from Nashville
Posted 18 Nov 2024
Price was awful, everyone (including staff) looked at us as we didn't belong there; ants in our 1st room crawling on the counters, next room seemed to be a party area. People were loud and sounded drunk; in the hallway and nextdoor. Would not recommend
Comment from Hotel Management
19 Nov 2024 by Innisbrook Reservations Team, Hotel Management
Good day,Thank you for your feedback, we are sorry to see that your stay did not meet all your expectations. We will be sure to forward your comments to our management team for review and to determine any areas for improvement as well as any training opportunities for our staff.We hope that you will give Innisbrook another opportunity in the future to welcome you back and allow us to work towards making your stay a more memorable and positive one.Thanks!
by A verified traveler
Posted 16 Nov 2024
It is a very old property, the rooms and carpets smell bad, it is not suitable for people with allergies.
Check out is at 11am but at 10am they knocked on my door and came in, saying they had to change the lock, my wife was in the bathroom, they told us they would be back and they came back at 10:40, we decided to leave very disgusted with the place.
They do not respect privacy and even more so when paying for the stay until 11 and they are in the rooms without waiting for the check-out time.
Comment from Hotel Management
19 Nov 2024 by Innisbrook Reservations Team, Hotel Management
Good day,Thank you for your feedback, we are sorry to see that your stay did not meet all your expectations. We will be sure to forward your comments to our management team for review and to determine any areas for improvement as well as any training opportunities for our staff and work guidelines for any outside vendors/contractors doing any work on property.We hope that you will give Innisbrook another opportunity in the future to welcome you back and allow us to work towards making your stay a more memorable and positive one.Thanks!
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
15 Nov 2024 by Innisbrook Resort Staff, Hotel Management
Good Day,Thank you so much for the positive review, we are delighted to see that you enjoyed your stay with us. We look forward to welcoming you back to Innisbrook in the near future!Thanks!
by A verified traveler
Posted 12 Nov 2024
Absolutely unique property, very clean and beautiful.
Comment from Hotel Management
12 Nov 2024 by Innisbrook Reservations Team, Hotel Management
Good day,Thank you so much for the positive review, we are delighted to see that you enjoyed your stay with us. We look forward to welcoming you back to Innisbrook in the near future!Thanks!
by A verified traveler
Posted 12 Nov 2024
Our room/suite was spacious and overall awesome!! We loved it and are planning out trip there next year already
Comment from Hotel Management
12 Nov 2024 by Innisbrook Reservations Team, Hotel Management
Good day,Thank you so much for the positive review, we are delighted to see that you enjoyed your stay with us. We look forward to welcoming you back to Innisbrook in the near future!Thanks!
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Innisbrook Reservations Team, Hotel Management
Good day,Thank you so much for the positive review, we are delighted to see that you enjoyed your stay with us. We look forward to welcoming you back to Innisbrook in the near future!Thanks!
by A verified traveler from Duarte
Posted 4 Nov 2024
Amazing property with so much to do! Kids enjoyed the pool area and service was absolutely PERFECT
Comment from Hotel Management
4 Nov 2024 by Innisbrook Reservations Team, Hotel Management
Good day,Thank you so much for the positive review, we are delighted to see that you enjoyed your stay with us. We look forward to welcoming you back to Innisbrook in the near future!Thanks!
