Ratings based on 933 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Nov 2024
Lights on the inside was crazy made it look day time all night .. no curtains to close.. wooden blinds left a lot of outdoor lighting..front door had a crack where you could see outside through closed door..Tv didn't work for 5 hours..
Comment from Hotel Management
11 Nov 2024 by Russ, Hotel Management
Dear Michael,Thank you for sharing your feedback with us. We're sorry to hear that aspects of your stay, particularly the lighting in the room, blinds, and front door, affected your comfort. Additionally, we apologize for the delay in getting the TV back in working order. Your comments are very important to us, and we’ll be sure to address these concerns with our team to ensure we provide a better experience moving forward. Thank you again for your input, and we hope to have the opportunity to welcome you back for an improved stay.Sincerely,ManagerRussell Griggs
by A verified traveler
Posted 6 Oct 2024
We rented a room from this property to enjoy the swimming pool when we got to the property we were told the pool had been closed for one to two months. We would not have rented if that was the case. It was very misleading. We were not told about the swimming pool being closed and extremely disappointing.
Comment from Hotel Management
7 Oct 2024 by Russ, Hotel Management
Dear Amanda,I sincerely apologize for any misinformation you may have received regarding our pool's availability. Our pool was only closed for a few days due to the impact of the hurricane, and not for more than a month or two as might have been communicated. I completely understand how receiving incorrect information can be frustrating, especially when it affects your plans and overall experience. Please know that we do our best to ensure all our guests are kept informed with accurate and timely updates.We genuinely value your feedback, as it helps us improve our services and communication. Your experience is important to us, and we hope to have the opportunity to welcome you back in the future. We are committed to providing you with a much smoother and enjoyable stay. Thank you for your understanding, and we look forward to hopefully serving you again soon.Sincerely,ManagerRussell Griggs
by A verified traveler
Posted 24 Sep 2024
When I rented the suite I was thinking it one floor since I have 80 years old mother traveling with us she had to go upstairs all the time to use bathroom 15 stairs I did ask the staff if we can change the room I been told all villas are the same
Comment from Hotel Management
26 Sep 2024 by Julia, Hotel Management
Dear Elmehdi,Thank you for choosing Holiday Inn Harbourside Clearwater- S and for taking the time to provide feedback about your experience.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly.Sincerely,Julia Anderson
by A verified traveler
Posted 23 Sep 2024
Love this place, I always get the room with the loft on Bayside & it’s amazing.
Comment from Hotel Management
23 Sep 2024 by Russ, Hotel Management
Dear Elizabeth,Thank you so much for your wonderful feedback! We’re delighted to hear that you love staying with us and always enjoy the room with the loft on Bayside. It's great to know that this special part of our hotel adds to your experience. We truly value your loyalty and look forward to welcoming you back for many more memorable stays in the future!Sincerely,ManagerRussell Griggs
by A verified traveler
Posted 16 Sep 2024
Russ the manager was great. Cal in the office was so helpful. The girls in the dining area were so pleasant.
I had no complaints at all on our trip
Comment from Hotel Management
17 Sep 2024 by Russ, Hotel Management
Dear Renee,Thank you so much for taking the time to share your wonderful feedback! We are absolutely thrilled to hear that you had such a positive experience during your stay. It's great to know that myself, Cal, and the team in the dining area were able to make your visit even more enjoyable with their helpfulness and pleasant demeanor. We always strive to provide top-notch service, and it's incredibly rewarding to hear that you had no complaints throughout your trip.Your kind words mean a lot to us, and we'll be sure to pass along your compliments to the entire team. We truly appreciate your support and hope to have the pleasure of welcoming you back for another fantastic stay in the future!Sincerely,ManagerRussell Griggs
by A verified traveler
Posted 8 Sep 2024
Great hotel with lots to do! Room was great but the fridge wasn’t working, alerted front desk and they were speedy with a response and solution. The beach is within walking distance, the pool was nice, the restaurant and live music was enjoyable and it was really fun to watch the big boats come in and out!
Comment from Hotel Management
8 Sep 2024 by Russ, Hotel Management
Dear Mike,Thank you so much for your feedback! We're thrilled to hear you enjoyed your stay and appreciated our quick response to the fridge issue. It’s great to know you had a good time at the beach, pool, restaurant, and with the live music. We hope to welcome you back for another fantastic stay soon!Sincerely,ManagerRussell Griggs
by A verified traveler
Posted 13 Aug 2024
Comment from Hotel Management
15 Aug 2024 by Russ, Hotel Management
Dear Leilani,Thank you for taking the time to tell us about your experience at Holiday Inn CLEARWATER BEACH S-HARBOURSIDE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn.Sincerely,Russell Griggs
by A verified traveler
Posted 10 Aug 2024
My family & I had a wonderful experience!
Very convenient, wonderful service, staff was very helpful even at the water park next door.
Parking was a breeze. I felt the our room was very nice, clean, beautiful layout, but the bathtub & kitchen area could use some updating.
Otherwise, we really enjoyed our stay & will look into doing another stay some time in the future.
Comment from Hotel Management
12 Aug 2024 by Russ, Hotel Management
Dear Mary,Thank you for taking the time to tell us about your experience at Holiday Inn CLEARWATER BEACH S-HARBOURSIDE. I am happy to hear that you enjoyed your stay with us and that we delivered customer service that met expectations.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn.Sincerely,ManagerRussell Griggs
by A verified traveler
Posted 8 Aug 2024
The room had all kind of roaches, the manager claimed the charges were going to be reimbursed, but they didn't!!
Comment from Hotel Management
8 Aug 2024 by Russ, Hotel Management
Dear Claudia,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn CLEARWATER BEACH S-HARBOURSIDE.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I did look at your reservation and I didn't see any extra charges.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments.Sincerely,Assistant Guest Services ManagerRussell Griggs
by A verified traveler from Keystone Heights
Posted 7 Aug 2024
large older hotel but clean and fascinating structure. all rooms covered by timber frame roof. mini golf course all the way down the middle. staff excellent.
Comment from Hotel Management
8 Aug 2024 by Russ, Hotel Management
Dear Alan,Thank you for taking the time to tell us about your experience at Holiday Inn CLEARWATER BEACH S-HARBOURSIDE. I am pleased to hear you enjoyed your stay with us. We do have a unique property, and we are proud of it.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn.Sincerely,Russell Griggs
