Ratings based on 567 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Loved everything down to the property and the staff. Kerri is amazing and made sure our stay was perfect.
Comment from Hotel Management
22 Nov 2024 by GM, Hotel Management
Dear Tera, I’m delighted to hear that you enjoyed your stay! We thank you for your compliments. Each member of our team strives daily to deliver a positive guest experience; your feedback serves as encouragement to our associates. We appreciate having you as our guest, and we hope you’ll visit us again soon. Best, Kerri Green, GM
by A verified traveler
Posted 12 Nov 2024
Everything was great but not as "Gulf Front" view as other adjacent properties, since this one is set farther back and has a pool and bar in front of it before the Gulf. Staff was great, the breakfast was great, the bar was great. I did not like the Zero bathroom products at all. We had to make a shopping trip to get soap and hair products.
Comment from Hotel Management
13 Nov 2024 by GM, Hotel Management
Dear jennifer, We are happy to hear from you and value your kind review. It is encouraging to know that your stay was enjoyable; we work hard to provide a pleasant experience. Your comments, which highlight our successes and areas for improvement, are welcomed as they foster change for the better. We appreciate being a part of your trip! Best, Kerri Green, GM
by A verified traveler
Posted 28 Oct 2024
Good choice
Comment from Hotel Management
29 Oct 2024 by GM, Hotel Management
Dear Frank, We're happy to hear from you! It's great to know that you enjoyed your stay. Please plan to visit us again the next time you travel to the area. Best, Kerri Green, GM
by A verified traveler
Posted 19 Oct 2024
Comment from Hotel Management
21 Oct 2024 by A.Mackritis, Hotel Management
Thank you for taking the time to submit a glowing review. We hope to see you in the future!
by A verified traveler
Posted 13 Oct 2024
Overall, a wonderful place to stay! My first time in Florida and I would definitely stay here again!
Comment from Hotel Management
13 Oct 2024 by GM, Hotel Management
Dear Sarah, We really appreciate you sharing your awesome rating of our hotel with other travelers. We loved having you here, and we can't wait to have you back soon! Best, Kerri Green, GM
by A verified traveler
Posted 7 Oct 2024
Comment from Hotel Management
9 Oct 2024 by GM, Hotel Management
Dear Elizabeth, Thank you for sharing this review, and we welcome you to visit us again anytime! Best, Kerri Green, GM
by A verified traveler
Posted 6 Oct 2024
Nightly music was entertaining.
Comment from Hotel Management
7 Oct 2024 by GM, Hotel Management
Dear Sara, Thank you for taking the time to leave us this amazing rating. We are delighted to hear that you had a wonderful stay with us and that you enjoyed our nightly entertainment. It was a pleasure to host you, and we hope to welcome you back again soon. Best, Kerri Green, GM
by A verified traveler
Posted 24 Sep 2024
Comment from Hotel Management
25 Sep 2024 by GM, Hotel Management
Dear William, Guest satisfaction is our highest priority, so I regret we couldn't deliver a more positive experience. Your feedback is welcome, and we appreciate your taking the time to share your review with us. Sincerely, Kerri Green, GM
by A verified traveler
Posted 23 Sep 2024
Our room wasn't ready when we checked in and there are a lot of hidden fees when you go to check out. $30 charge each day for water and an umbrella on the beach that we didn't know that we had access to.
Comment from Hotel Management
23 Sep 2024 by GM, Hotel Management
Dear Gretchen, Thank you for choosing us. I apologize that we did not have a room ready for your arrival. This is not up to our standards, and we are constantly working on improving the quality of service provided; I hope you will give us another opportunity to provide you with the exceptional stay our guests have come to expect. Again, my sincere apologies for any stress we caused, and thank you for taking the time to write. Sincerely, Kerri Green, GM
by A verified traveler from Jacksonville
Posted 21 Sep 2024
Didn’t like every other day cleaning. With the beach and pool we at least needed new towels daily. Rough parking if you get back late.
Comment from Hotel Management
22 Sep 2024 by GM, Hotel Management
Dear LEO, We know that housekeeping service is important and personal. Daily service is available on request. As always, if you have specific requests, we will do our best to honor those. Best, Kerri Green, GM
