Ratings based on 960 Verified Reviews
3.4 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Oct 2024
by A verified traveler
Posted 2 Oct 2024
by A verified traveler from stephens city
Posted 13 Aug 2024 on Travelocity
by A verified traveler from stephens city
Posted 12 Aug 2024 on Travelocity
This property is very run down and in need of renovation. Some areas haven't been cleaned in a long time. It may currently be a non- smoking hotel, but it hasn't always been. The smoke smell is still in the carpet and curtains, and they're trying to cover it with a very strong air freshener, which makes a bad combination for people with allergies. We expected much better for the price.
Comment from Hotel Management
13 Aug 2024 by Hotel Management, Hotel Management
Dear David, Thank you for sharing your recent experience. We sincerely apologize for the unacceptable condition of your room, particularly the cleanliness and upkeep. This certainly doesn't reflect the standards we strive to uphold. We're committed to providing a consistently comfortable and well-maintained environment. Smoking is never allowed on the hotel premises, and we will address this as a priority. We appreciate you for bringing this to our attention. We hope you'll give us another chance to demonstrate this commitment on a future visit.Sincerely,Hotel Management
by A verified traveler
Posted 9 Aug 2024 on Hotels
by A verified traveler
Posted 8 Aug 2024 on Hotels
by A verified traveler
Posted 6 Aug 2024 on Hotels
by A verified traveler
Posted 2 Aug 2024 on Hotels
by A verified traveler
Posted 29 Jul 2024 on Hotels
by A verified traveler
Posted 28 Jul 2024 on Hotels
