Ratings based on 988 Verified Reviews
3.7 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Sep 2024
Good
by A verified traveler
Posted 25 Sep 2024
by A verified traveler
Posted 25 Sep 2024
by A verified traveler
Posted 22 Sep 2024
I was on level 2, the hallway for 3 days smelled like pee. The room itself had a smell I couldn’t even described, I used febreeeze, Lysol, Clorox wipes, the house keeper came in and she couldn’t even figure out what it was or get it rid of it. The a/c started leaking and barely worked, to top it off there was ants and some other kind of little bug. Just disgusting. The only good thing about that place was the staff. They were over all friendly and helpful. Most of the time
Comment from Hotel Management
23 Sep 2024 by Hotel Management, Hotel Management
Dear Stephanie,We’re glad our staff's helpfulness and hospitality were positive aspects of your experience. However, we apologize for the issues you experienced during your stay. This is certainly not the type of service our hotel is known for. We will address all the concerns with our team to get it sorted. Thank you for bringing this to our attention. We would like the opportunity to serve you better in the future and hope you will consider a return visit.Sincerely,Hotel Management
by A verified traveler
Posted 22 Sep 2024
by A verified traveler
Posted 18 Sep 2024
Staff was nice
Comment from Hotel Management
18 Sep 2024 by Hotel Management, Hotel Management
Dear Felipe, Thank you for being our guest at Extended Stay America. It is delightful to know you had a great stay in clean accommodation. Additionally, it gives us great joy to know that our staff was attentive and available to meet your needs, which made great remarks about your overall experience. Please revisit us soon for another flawless experience. Sincerely,Hotel Management
by A verified traveler
Posted 16 Sep 2024
Ok
by A verified traveler
Posted 14 Sep 2024
by A verified traveler
Posted 13 Sep 2024
The room was moist bed moist and my tv didn’t work and they wouldn’t switch my room or give me another tv
Comment from Hotel Management
14 Sep 2024 by Hotel Management, Hotel Management
Dear Khosrow, We sincerely apologize for the discomfort you experienced during your stay. A room that is not up to standard and a non-functioning TV is certainly not what we strive to provide. We regret that your concerns were not resolved during your visit, and we will ensure our team addresses such issues more effectively in the future. Thank you for sharing your feedback.Sincerely,Hotel Management
by A verified traveler
Posted 8 Sep 2024
Very clean and well kept. Staff was friendly and efficient.
Comment from Hotel Management
9 Sep 2024 by Hotel Management, Hotel Management
Dear Jenifer, Thank you for your feedback about Extended Stay America. We're pleased to hear that you found our property in good condition and that our team provided friendly and efficient service. Your comments are greatly appreciated, and we hope to have the pleasure of hosting you again in the future.Sincerely,Hotel Management
