Ratings based on 993 Verified Reviews
3.1 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Nov 2024
by A verified traveler
Posted 1 Oct 2024
Great place
Comment from Hotel Management
1 Oct 2024 by Clearwater Extendedstay of America, Hotel Management
Thank you for your response.
by A verified traveler
Posted 15 Sep 2024
by A verified traveler
Posted 13 Sep 2024
Good value for the money spent. Staff is very supportive. There are TWO of these motels in the general area, and I have stayed at both of them. They are both bargains. Just across the street, you would pay almost double for a room at the Hilton.
Comment from Hotel Management
14 Sep 2024 by Hotel Management, Hotel Management
Dear Arthur, Thank you for your feedback! We’re glad to hear you found great value during your stay and appreciated the helpful team. It’s lovely that you’ve had positive experiences at both locations. We’re always happy to offer comfortable accommodations at a reasonable price, and we look forward to welcoming you back to Extended Stay America!Sincerely,Hotel Management
by A verified traveler
Posted 6 Sep 2024
WORST PLACE TO STAY!! DO NOT STAY!! SUPER DIRTY, MOLD, ROACHES, SPIDERS AND SPIDER WEBS. BEDS AND SOFA OUTDATED AND DIRTY. OLD AND EXTREMELY DIRTY TOILETS AND BATHTUBS.
Comment from Hotel Management
7 Sep 2024 by Hotel Management , Hotel Management
Dear BENMJAMIN, Thank you for your feedback. We are truly sorry to hear about the issues you experienced during your stay. This is certainly not the standard we aim for. We take cleanliness and maintenance very seriously and will address these concerns immediately. Your feedback is invaluable in helping us improve, and we hope you might consider giving us another opportunity to provide a better experience in the future. Sincerely,Hotel Management
by A verified traveler from Clearwater
Posted 5 Sep 2024
I liked Matt who was the only kind person to me while there . I stayed many times there and have had no issues untill this time where I got a room that was over booked and nasty with bloody sheets and so smelly dirty took four hrs of cleaning before I could sit down or set anything down and it to be okay .well since the rude lady messed me up and overbooked my room so they never got there money thru Expedia from a day ago which was my fault I was told pretty much so now I'm responsible for days of non payment and been on phone all day again and I'm not taking this crap no more i was quiet when I had already had a long day and wanted to rest before I had to clean the room that long and there was two of usdoing it for four hrs but I will not be quiet anymore when I'm told I did not pay or it's my fault .
Comment from Hotel Management
7 Sep 2024 by Hotel Management , Hotel Management
Dear Robert, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately. Sincerely,Hotel Management
by A verified traveler
Worst experience EVEr
Posted 19 Aug 2024 on HotelsWe have to leave right after tge check out, the room was filthy, tge bathroom was si dirty that was full of feces ,NEVER had an experience like this, rouined our trip had to look for a new hotel for hours and had to spend double of was I was expecting, had to find a place an a short period of time
Comment from Hotel Management
20 Aug 2024 by Hotel Management, Hotel Management
Dear Maria, Thank you for choosing us. Providing a clean and comfortable hotel experience is always our motto. However, we sincerely apologize for the issues that detracted from your comfort. We regret that our efforts to address these concerns fell short of your expectations. Please know that your feedback is valuable, and we will take steps to ensure a more peaceful environment for all guests in the future. Your remarks are vital and will help us in improving the guest's expectations as we move ahead. Sorry for letting you down. We hope to have the opportunity to provide you with a better experience should you choose to stay with us again. Sincerely, Hotel Management
by A verified traveler
Posted 17 Aug 2024 on Hotels
Worst place I ever stayed at everything is so old and dirty room service needs to keep up with the cleaning
Comment from Hotel Management
27 Aug 2024 by Hotel Management, Hotel Management
Dear phong, Thank you for sharing your experience. We regret that the condition of your room and the cleanliness did not meet your expectations. Your feedback is valuable, and we will address these issues with our team to ensure improvements are made. We strive to provide a comfortable environment for all guests and hope for the opportunity to better serve you in the future.Sincerely,Hotel Management
by A verified traveler
Posted 16 Aug 2024 on Hotels
by A verified traveler
Posted 15 Aug 2024
Pictures posted were not same as what I walked into they don't even have queen suite with sofa the room they gave me had full size bed and chair dog had been chewing on I did not stay asked for refund and outside building is dilapidated pool are horrible
Comment from Hotel Management
18 Aug 2024 by Hotel Management, Hotel Management
Dear Patrice, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
