Ratings based on 353 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Nov 2024
by A verified traveler
Posted 27 Sep 2024 on Hotels
We are regular guests of OGH and as we celebrated our honeymoon there it was the perfect first night before we set off for Herm and Sark.
Comment from Hotel Management
30 Sep 2024 by Ruth, Hotel Management
Dear Roberta, Thank you for your review. I am delighted you had a perfect first night at the OGH and hope you enjoyed your visit to Herm and Sark. We look forward to welcoming you back in the future. Kind Regards, Andrew Chantrell, General Manager
by A verified traveler
Posted 23 Sep 2024 on Hotels
Excellent Hotel with service to match.
Comment from Hotel Management
24 Sep 2024 by Ruth, Hotel Management
Dear Stuart, Thank you for your wonderful review. I am delighted you were happy with the hotel and the service provided by the staff. They will be pleased their efforts were appreciated. We hope to welcome you back in the future. Warm Regards, Andrew Chantrell, General Manager.
by A verified traveler
Posted 18 Sep 2024
Perfect stay. Thank you
Comment from Hotel Management
23 Sep 2024 by Ruth, Hotel Management
Dear Kerry, Thank you for your review. I am delighted you enjoyed your stay. I hope we will see you again in the future. Kind Regards, Andrew Chantrell, General Manager.
by A verified traveler
Posted 10 Sep 2024
by A verified traveler
Exceptional staff.
Posted 6 Sep 2024 on HotelsThe staff were exceptional - no request was too great and everything was done with a manner of being absolutely pleased to be of service to you. Particular mention should go to Roberto, the head concierge. We felt completely at home and our little dachshund was treated like a Princess by the staff. Just a wonderful stay and we would definitely come back again.
Comment from Hotel Management
23 Sep 2024 by Ruth, Hotel Management
Dear Helen, Thank you for your wonderful review. I am delighted you and your dog were looked after by the staff and you felt completely at home. I am thrilled you enjoyed your stay and that you wish to return. We look forward to welcoming you back. Warm Regards, Andrew Chantrell, General Manager.
by A verified traveler
Posted 25 Aug 2024 on Hotels
The accessible room is difficult to access and it’s a great challenge to out of the room. I couldn’t turn round the mobility scooter in the room.
The room vibrated all day and evening. That was irritating and incredibly uncomfortable.
The lifts were a very tight fit. Several times we had Issues with the lifts.
Comment from Hotel Management
29 Aug 2024 by Ruth, Hotel Management
Dear Stuart, Thank you for your review. I am sorry you experienced difficulties with your room and the lifts. We do try to move guests to other rooms if needed but at busy times this is not always possible. As an historic building, all rooms vary in layout and size but are similar in category. I am sorry about the vibration in your room. Thank you for bringing it to our attention so we can get this fixed. Kind Regards, Andrew Chantrell , General Manager
by A verified traveler
Reassuringly expensive.
Posted 23 Aug 2024 on HotelsExcellent, old fashioned, luxury hotel. Extremely comfortable; first class service, superb breakfasts, well situated to enjoy the lovely town of St Peter Port. And reassuringly expensive.
Comment from Hotel Management
29 Aug 2024 by Ruth, Hotel Management
Dear Neil, Thank you for your wonderful review. I am delighted you had a comfortable stay and the staff gave excellent service. I am glad you enjoyed your breakfast and liked the decor, which is in keeping with the Governors of Guernsey who lived here in the past. I hope we will welcome you back in the future. Kind Regards, Andrew Chantrell, General Manager
by A verified traveler
Posted 18 Aug 2024
We thought the staff were amazing and nothing was to much trouble, the rooms were spacious and bed and pillows comfy, also kept clean and tidy daily with nightly treat of chocolates or biscuit on the turned down bed by housekeeping. Swimming pool was great too, which we used several times on our 4 night 5 day stay.
We were a little disappointed with the menu on a Saturday night (10 August 2024) in The Brasserie as it was not an outstanding choice to choose from and not the best meal for a top restaurant we have experienced, also on the pricey side with a service charge added which was optional but we paid but on reflection felt this should not be applied for paying guests @ OGH Hotel but applicable to non residents visiting the same restaurant (The Brasserie) Overall an enjoyable experience.
Comment from Hotel Management
20 Aug 2024 by Ruth, Hotel Management
Dear Steven John, Thank you for your review. I am so pleased you had a comfortable stay and enjoyed your turndown treats. I am sorry you were disappointed with the Brasserie menu and your meal on Saturday night 10 August. I will pass on your comments to the chef. I am glad you enjoyed you stay and hope to see you again in the future. Kind Regards, Andrew Chantrell, General Manager
by A verified traveler
Posted 14 Aug 2024 on Hotels
