Ratings based on 89 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Oct 2024
Staff were so helpful and friendly. Not sure I would stay in the tree houses again though.
Comment from Hotel Management
19 Oct 2024 by Carl Chapman, Hotel Management
Dear Gillian,Thank you for your five star review, thank you also for choosing Fermain Valley Hotel, a Hand Picked Hotel, as your home in Guernsey.I'm pleased to hear that you had a great stay with us and enjoyed the service. We have a variety of room categories so please do give us a call next time so we can tell you about each one.I hope that you will return and enjoy another visit to the hotel in the near future.Thank you again for your feedbackCarl ChapmanGeneral Manager
by A verified traveler
Posted 7 Oct 2024
Staff very helpful and friendly
Comment from Hotel Management
19 Oct 2024 by Carl Chapman, Hotel Management
Dear Sara,Thank you for your kind review, thank you also for choosing Fermain Valley Hotel, a Hand Picked Hotel, as your home in Guernsey.I'm pleased to hear that you had a great stay with us and enjoyed the service from our team.I hope that you will return and enjoy another visit to the hotel in the near future.Thank you again for your feedbackCarl ChapmanGeneral Manager,
by A verified traveler
Posted 30 Sep 2024
Very friendly and helpful staff and excellent food.
Comment from Hotel Management
5 Oct 2024 by Carl Chapman, Hotel Management
Dear David,Thank you for your amazing review, thank you also for choosing Fermain Valley Hotel, a Hand Picked Hotel, as your home in Guernsey.I'm pleased to learn that you had a great stay with us and enjoyed the service from our team.I hope that you will return and enjoy another visit to the hotel in the near future.Thank you again for your feedbackCarl ChapmanGeneral Manager,Thank you for your amazing review, thank you also for choosing Fermain Valley Hotel, a Hand Picked Hotel, as your home in Guernsey.I'm pleased to learn that you had a great stay with us and enjoyed the service from our team.I've taken good note of your comment regarding our Rock Garden steak house, I hope you were able to enjoy our Ocean Restaurant and our Mexican restaurant, Buho.I hope that you will return and enjoy another visit to the hotel in the near future.Thank you again for your feedbackCarl ChapmanGeneral Manager
by A verified traveler
Posted 17 Aug 2024
Have stayed at Fermain Valley before, and was happy to return.
The hotel itself is nicely situated, very clean, comfortable rooms, and the staff are generally ok. However it is beyond ridiculous to pay for a "Gold" room, and for it not to have air conditioning. My stay was on one of the warmest weekends of the year, and was therefore very uncomfortable. The room had a balcony and windows, so why not just open them up? - well, the room was 8 feet above the outside restaurant, so obviously that was noisy - to the point of listening to conversations. Not helped by the constant music from the bar, and the bar staff seemingly constantly dragging furniture around trying to look busy didn't help.
On a more positive note, the beds and linens were super comfortable, and the breakfast was very good. Nicely landscaped and easy parking.
Comment from Hotel Management
24 Aug 2024 by Carl Chapman, Hotel Management
Dear Stephen,Thank you for your taking the time to leave a review, thank you also for choosing Fermain Valley Hotel, a Hand Picked Hotel, as your home in Guernsey.I'm pleased to learn that you you enjoyed the comfort of our bed and the breakfast in Ocean restaurant. I've taken good note on your comment regarding air conditioning and please accept my apologies for the inconvenience this has caused.We are very lucky to have such a beautiful location and surroundings, I'm pleased that the landscaping was to your satisfactionI hope that you will return and enjoy another visit to the hotel in the near future.Thank you again for your feedbackCarl ChapmanGeneral Manager
by A verified traveler
Posted 10 Aug 2024
Enjoyed our stay at the hotel and thought all the staff were polite and helpful at all times
Comment from Hotel Management
24 Aug 2024 by Carl Chapman, Hotel Management
Dear Gregory,Thank you for your wonderful five star review, thank you also for choosing Fermain Valley Hotel, a Hand Picked Hotel, as your home in Guernsey.I'm pleased to learn that you had a great stay with us and enjoyed the service from our team.We are very lucky to have such a beautiful location and surroundings.I hope that you will return and enjoy another visit to the hotel in the near future.Thank you again for your feedbackCarl ChapmanGeneral Manager
by A verified traveler from Chatham
Posted 7 Aug 2024
Exceptional service from all staff, extremely friendly and accommodating. no ask was too big. Great recommendations for darks skies too.
The hotel has 3 restaurants, and whilst we only got to try 2, the food was wonderful, breakfast had so many options.
Rooms were clean, tidy and enough storage for everything (and we don't travel light).
Just the entrance to the parking is a little tight - but you do get used to it.
Arrived back home 3 days ago and already booked our next stay (and returning to Fermain in just under 3 weeks time).
Cannot wait to return! And this time, we will get round to eating in the Rock Garden. :)
Comment from Hotel Management
24 Aug 2024 by Carl Chapman, Hotel Management
Dear Donna,Thank you for your wonderful five star review, thank you also for choosing Fermain Valley Hotel, a Hand Picked Hotel, as your home in Guernsey.I'm pleased to learn that you had a great stay with us. In particular, the rooms size and cleanliness along with the friendliness of our teamWe are very lucky to have such a beautiful location and surroundings.I hope that you will return and enjoy another visit to the hotel in the near future.Thank you again for your feedbackCarl ChapmanGeneral Manager
by A verified traveler
Posted 28 Jul 2024
Comment from Hotel Management
3 Aug 2024 by Carl Chapman, Hotel Management
Dear Christopher,Thank you for your great five star review, thank you also for choosing Fermain Valley Hotel, a Hand Picked Hotel, as your home in Guernsey.I'm pleased to learn that you had a fantastic stay with us. We are very lucky to have such a beautiful location and surroundings.I hope that you will return and enjoy another visit to the hotel in the near future.Thank you again for your feedbackCarl ChapmanGeneral Manager
by A verified traveler
Birthday celebration
Posted 21 Jul 2024 on HotelsLovely stay over to celebrate our joint 50th birthdays
Comment from Hotel Management
27 Jul 2024 by Carl Chapman, Hotel Management
Dear Shane,Thank you for your fabulous review, thank you also for choosing Fermain Valley Hotel, a Hand Picked Hotel, as your home in Guernsey.I'm pleased to learn that you had an enjoyable stay with us enjoying your birthday celebration.We are very lucky to have such a beautiful location and surroundings.I hope that you will return and enjoy another visit to the hotel in the near future.Thank you again for your feedback Carl Chapman General Manager
by A verified traveler
Posted 9 Jul 2024
The hotel was comfortable and well kept. The staff were friendly and helpful. The restaraunt choices were good with excellent food.
Comment from Hotel Management
20 Jul 2024 by Carl Chapman, Hotel Management
Dear Jeffrey,Thank you for your wonderful five star review following your visit to Fermain Valley Hotel, a Hand Picked Hotel.I enjoyed reading your feedback, pleased that you enjoyed the comfort of our hotel, our restaurants and our wonderful team.I hope that we will be able to welcome you back to the hotel again soonThank youCarl ChapmanGeneral Manager
by A verified traveler
Posted 18 Jun 2024
All staff were excellent. Hotel is spotless, complimentary shuttle bus is very good. Wish we had upgraded our room as it was a little hot with no views.
Comment from Hotel Management
26 Jun 2024 by Carl Chapman, Hotel Management
Dear Lucy,Thank you for taking the time to respond to our survey, thank you also for choosing Fermain Valley Hotel, a Hand Picked Hotel, as your home in Guernsey.Greatly appreciate you leaving us a five star review and enjoyed our lovely hotel. Equally pleased to know that our team looked after you so well.I hope that you will return and enjoy another visit to the hotel in the near future.Thank you again for your feedbackCarl ChapmanGeneral Manager
