Ratings based on 993 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Bensalem
Posted 13 Jan 2025
It was good for a one-night stay.
Comment from Hotel Management
14 Jan 2025 by Customer Service, Hotel Management
Pamela, thank you for taking the opportunity to submit a review. We’re delighted to have hosted your one-night visit at Island Grand a TradeWinds Beach Resort. We encourage you to return and enjoy even more of what we have to offer. Thank you again for taking the time to share your experience.
by A verified traveler
Posted 12 Jan 2025
I’d like to start with what we loved; the free shuttle was nice and we got to explore downtown pier. We enjoyed RumFish Grill, great service and good food. We also appreciated an early check in. Our tropical view actually gave us a somewhat view to the water and sunset sky. The rest was average to poor. Check in was a little longer than I am used to, with about 20 min stand in line waiting while there was a long line and only 2 workers. The room was dirty, dirty tissue on chair, dirty mirror, dusty furniture… Most of what is shown in advertisement is closed and not operating like the floating games in water, bars, restaurants. The grounds are not monitored and they let kids do whatever they want, it was very annoying having 5 kids in a hot tub jumping around, blowing their nose and splashing. When we finally made it smores night there were no more smores, as they just let people(kids) grab what they want and they do not replenish. Towels were hit or miss, one point we had to wait for over 45 mins for clean beach towels in the AM. Also asked for extra towels for my room and they arrived over 8 hours later with many calls in between. Breakfast buffet was average and the service was poor. We had to ask for service after waiting a while, finally the waitress that kept walking past us took our drink order, and at bill charged us for the drinks (shouldn’t have as it was included for buffet) in between that, did not get our plates to clear our table, more was not offered……
Comment from Hotel Management
15 Jan 2025 by Customer Service, Hotel Management
Linda, thank you for taking the time to post your review. The positive aspects you described, such as the shuttle service and the enjoyable meal at RumFish Grill, are pleasing to note. We sincerely apologize for the issues you faced during your stay. Concerns regarding cleanliness and availability of amenities are important and will be looked into to enhance guest experiences. It is unfortunate there were issues with services like the breakfast and towel availability. Please call us directly and request to speak with the Guest Service Manager to further discuss your concerns. Thank you for taking the time to share your thoughts.
by A verified traveler from Lapeer
Posted 7 Jan 2025
Was disappointed that to park your car they’re charging $25 per day. I think for $55 fee per day should include 1 car.
by A verified traveler from New Brighton
Posted 7 Jan 2025
I love this area . Im bummed out that i paid for tropical view - room on ocean and did not get but otherwise lots of fun and everything is convenient .
Comment from Hotel Management
7 Jan 2025 by Customer Service, Hotel Management
Kelly, it’s wonderful to hear you had a great time at Island Grand a TradeWinds Beach Resort. Apologies that your view expectations weren't met, but it’s great to know you enjoyed the convenience and fun the area offers. We hope to have the pleasure of welcoming you back soon for an even better experience.
by A verified traveler
Posted 6 Jan 2025
Comment from Hotel Management
7 Jan 2025 by Customer Service, Hotel Management
Ilya, thank you for sharing your feedback. Your insights are valued, and the team strives to ensure every guest enjoys their stay. Should you choose to stay again, the team would be more than welcome to ensure an even more enjoyable visit.
by A verified traveler
Posted 4 Jan 2025
This os a very nice resort to stay at. Everything was grear.
Comment from Hotel Management
5 Jan 2025 by Customer Service, Hotel Management
Elijah, we're thrilled you enjoyed your stay at Island Grand a TradeWinds Beach Resort. Thank you for sharing your positive experience, and we're looking forward to your next visit!
by A verified traveler
Posted 3 Jan 2025
I enjoyed the pool and beach and staff
Comment from Hotel Management
5 Jan 2025 by Customer Service, Hotel Management
Santino, it's wonderful to hear you had a great time at Island Grand a TradeWinds Beach Resort. The team is thrilled that you enjoyed the pool and beach. We hope to welcome you back for another fantastic stay soon!
by A verified traveler from Salem
Posted 2 Jan 2025
Comment from Hotel Management
4 Jan 2025 by Customer Service, Hotel Management
Carlos, thank you for sharing your feedback. The team is available to discuss any specific concerns or experiences from your stay. They look forward to the chance to improve your experience in the future.
by A verified traveler
Posted 2 Jan 2025
First night was a little rough, staff fixed the issue and moved us which was great. The room they moved us to was much nicer than the original room plus fit our family much better. We did buy some of the options that we didn’t get but again staff made up for that after the fact. Not sure I would return wasn’t a fan of the area but hotel for just being open for just over a month, I would say they have recovered awesome.
Comment from Hotel Management
2 Jan 2025 by Customer Service, Hotel Management
Raymond, the team is pleased to hear that accommodations were improved during your stay, and that the new room was a better fit for your family. It's good to know that the team worked to address any initial concerns. Thank you for sharing your thoughts, and best wishes on your future travels.
by A verified traveler
Posted 31 Dec 2024
Hotel is a bit dated but plenty of dining and stores within a walking distance. Beach was nice, water was calm, and amenities made beach days enjoyable.
Comment from Hotel Management
1 Jan 2025 by Customer Service, Hotel Management
Leo, it’s wonderful to hear you had a great time at Island Grand a TradeWinds Beach Resort. The convenient location and beachfront amenities seem to have enhanced your experience. We're looking forward to welcoming you back soon!
