Ratings based on 223 Verified Reviews
2.8 Room cleanliness
3.2 Service & staff
2.7 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Would not say again but cheep
Posted 14 Oct 2020 on HotelsRun down hotel water coming from kitchen ceiling on to the electric cooker that made it trip tv broken but was replaced water did not get sorted even when reported he can but it still leaked. It is clean and frequently room cleaning pool area is ok clean good sun spot.
Area is dirty but plenty of local shops and places to eat I would not stay again
by A verified traveler from Colchester
Posted 15 Sep 2020
Poor apartment broken tv leak from ceiling in kitchen that went on to the electric cooker I reported it and a person came but did not fix it. Tv was replaced with another with only 2 channels. Overall it is dated and needs a massive refurbishment.
by A verified traveler
Good but hard to judge accuratly
Posted 31 Mar 2020 on Hotelsjudging the service isn't easy because o all the covid stuff but because the hotel was shutting down a lot f services weren't done as well as they could because they were laying off staff and basically shutting down areas of the hotel.
All in all under normal circumstances I think this hotel would be really good to stay at and I think I would probably recommend it but I wouldn't rate my experience here as highly as i did their sister hotel the San Anton
by A verified traveler
Posted 30 Mar 2020
Front desk staff will ignore you and don't expect a clean bathroom ☹
by A verified traveler
Excellent
Posted 9 Mar 2020 on HotelsAmazing stay
Comment from Hotel Management
10 Mar 2020 by A, Hotel Management
Thank you, we are happy you enjoyed your stay. Hope to see you again soon.
Kind Regards
by A verified traveler
Posted 13 Feb 2020
It's a pretty basic hotel, really looks like it's still the 1980's and in need of a facelift, but the staff are good and the cleanliness & servicing of the room was excellent.
Comment from Hotel Management
14 Feb 2020 by A, Hotel Management
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know. Kind Regards
by A verified traveler
Posted 7 Feb 2020 on Ebookers
Comment from Hotel Management
7 Feb 2020 by A, Hotel Management
Your positive feedback regarding your stay with us has been very well received and is appreciated by all the staff. Thank you for taking the time to share this constructive review. Regarding your comments, please rest assured that these are duly noted. We are happy to read that you enjoyed your stay with us and we hope to see you again soon. Kind Regards
by A verified traveler
Posted 13 Jan 2020
Comment from Hotel Management
19 Jan 2020 by A, Hotel Management
Thank you for your rating.
Kind Regards
by A verified traveler
Posted 11 Jan 2020 on Hotels
Comment from Hotel Management
11 Jan 2020 by A, Hotel Management
Thank you for your rating.
Kind Regards
by A verified traveler
Posted 3 Dec 2019
It was dirty, outdated, and just disappointing.
Very unhygienic, and the food was unappetising and the restaurant was filthy and unsuitable to eat in.
There was rotten food in the luggage room, and the lighting was very bad - it was difficult to get across the courtyard to the room because there were no lights.
The swimming pool was dirty, and the facilities looked very outdated.
The lift was small and could barely fit 3 people.
The actual room was very disappointing, there were stains on the bedsheets and the bath had hair and dirt in it. The windows and doors didn’t lock properly and we felt unsafe in our room.
Overall, a very disappointing hotel.
Comment from Hotel Management
8 Dec 2019 by A, Hotel Management
Dear Guest,
Thank you for taking time to leave your feedback.
Regarding your comments, please rest assured that these are duly noted.
We would like to apologize for any inconvenience; however we would also like to inform you, that we are always happy to assist our guests whenever it is requested.
Kind Regards
