Ratings based on 280 Verified Reviews

4.1 out of 5
86% of guests recommend
4.4 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Posted 28 Nov 2024
This property IS UNDER CONSTRUCTION. PLEASE READ. Our room was a double room. Our balconies were completely obstructed by scaffolding and construction wrap. Workers started making noise at 7:00 am. Smoking and talking outside the balcony. One worker tried to open the door and said they were sorry didn’t know we were in the room. The door handle was broke to our room. Our children’s shade would not close to the balcony. All they had were curtains. When we mentioned our concerns all they said was sorry and that they would tell the manager. DO NOT STAY HERE.
2 out of 5
by A verified traveler

Posted 16 Oct 2024
Property under construction.No previous notification.
5 out of 5
by A verified traveler

Posted 29 Sep 2024
Relaxing
3 out of 5
by A verified traveler

Posted 23 Sep 2024
Everything about this property was fine. Quite far from the train station and the centre of the village but easy access to transit.
3 out of 5
by A verified traveler

Posted 6 Sep 2024
Tiny rooms. Attached pizza restaurant Riccado is great. Breakfast is not so good.
Comment from Hotel Management
17 Sep 2024 by General Manager Francesco Stillitano , Hotel Management
Dear Shakil,Thank you for choosing our hotel and taking the time to review your stay.Your feedback is very valuable to us, so that we can keep our services and facilities at a high level for our valued guests. Kind regards,
3 out of 5
by A verified traveler

Posted 27 Aug 2024
The car park is not connected to the hotel, and we had to carry all the suitcases. The service is average. They charge for parking and extra city tax.
Comment from Hotel Management
17 Sep 2024 by General Manager Francesco Stillitano , Hotel Management
Dear Chesky,Thank you for your honest feedback.We work hard every day to provide our customers with exceptional service and make every stay at our hotel a positive experience. Unfortunately, we were unable to do so during your visit.We will take constructive comments into consideration and try to improve by incorporating them into our continuous improvement process.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 26 Aug 2024
5 out of 5
by A verified traveler

Will be back

Posted 19 Jul 2024 on Hotels
Excellent friendly clean cozy
Comment from Hotel Management
22 Aug 2024 by General Manager Francesco Stillitano , Hotel Management
Dear Mr,Thank you for your beautiful review and for staying at our hotel.We are looking forward to welcoming you back to our hotel and will do our utmost to make your next stay just as memorable.Best Regards,
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 21 Jun 2024 on Hotels
4 out of 5
by A verified traveler from St Louis

This traveler left a rating score only Posted 19 Jun 2024