Ratings based on 134 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Nov 2024
Great location
Comment from Hotel Management
9 Nov 2024 by Nina, Hotel Management
Dear Arran thank you for your review, Kind regards Nina
by A verified traveler
Posted 21 Oct 2024
I booked this as a Deluxe Room, it is entirely the opposite. The carpet was horrible, the shower was awful, never took clothing out of case due to the closet of death! Very shabby, needs updating and wouldn't class it as a hotel. First negative review I've ever done btw, not something im in the habit of
by A verified traveler
Posted 19 Oct 2024
Comment from Hotel Management
19 Oct 2024 by Nina, Hotel Management
Dear Jason, Thank you for taking time to leave your review. We hope to welcome you again. Kind regards Nina
by A verified traveler
Posted 6 Oct 2024
Gd location
Comment from Hotel Management
19 Oct 2024 by Nina, Hotel Management
Dear Arran tank you for your review, we are glad you enjoyed your stay. Kind regards Nina
by A verified traveler
Appalling
Posted 19 Aug 2024 on HotelsI regret to say that our recent reservation at the Village Hotel Bexley was extremely disappointing. The experience was marred by a significant issue that left us stranded in the middle of the night.
After an enjoyable evening out, we returned to the hotel at 12.20 am only to find that we could not get the external door open via the key card we were given, as we found out later the door had been locked from the inside. Despite repeated attempts, the door would not budge. We immediately contacted the hotel and were put in touch with the owner, 'Lucky'. He assured us that he would be there in 10 minutes to resolve the issue.
However, 10 minutes turned into 20, then 30, and then 40. Despite our repeated calls and increasing frustration standing out in the cold, Lucky continued to tell us he would be there in "another 10 minutes". It became apparent that he had no intention of coming to help us.
My wife’s medication was in the room, and she needed to take them that evening, he was not interested, kept saying he would be there in 10 minutes. An hour later and it was clear he had no intention in coming out to assist.
As a result, we were forced to find alternative accommodation at 1.15am in the morning. This not only disrupted our night but also left us feeling deeply disappointed, distressed and let down by the hotel's management.
The next morning, we returned to the hotel and explained our predicament to the receptionist, making it clear that we expected a full refund.
Comment from Hotel Management
28 Aug 2024 by Bexley Village Hotel, Hotel Management
Thank you for your kind review, we have launched a full inquiry into that evening, I can assure you no stone will be left unturned. We strive for excellence.
by A verified traveler
Posted 4 Aug 2024 on Hotels
Comment from Hotel Management
10 Aug 2024 by Nina, Hotel Management
Dear Jason, thank you for leaving your review we are glad you enjoyed your stay. Kind regards Nina
by A verified traveler
Posted 28 Jul 2024 on Hotels
Comment from Hotel Management
10 Aug 2024 by Nina, Hotel Management
Dear Brenda thank you for your review. Kind regards Nina
by A verified traveler
Would recommend and would stay again.
Posted 20 Jul 2024 on HotelsReally friendly accommodation in the heart of Bexley Village, I was welcomed on arrival and explained everything. The whole place is spotlessly clean. It was the hottest day of the year, and even though there is no air conditioning, the building is old and it was pleasantly cool, with a fan provided in the room. Great value in a popular area of town. Would recommend and would stay again.
Comment from Hotel Management
20 Jul 2024 by Nina, Hotel Management
Dear Matthew thank you so much for leaving your lovely review. We are glad you enjoyed your stay and hope you will book again soon. Kind regards Nina
by A verified traveler
Posted 12 Jul 2024 on Hotels
Comment from Hotel Management
20 Jul 2024 by nina, Hotel Management
Dear John Thank you for your review, we re glad you enjoyed your stay and hope to welcome you again Kind regards
by A verified traveler
Posted 20 May 2024
Comment from Hotel Management
29 Jun 2024 by Nina, Hotel Management
Thank you for your positive rating.
