2/10 Terrible
Paul
Nov 18, 2024
Disliked: Cleanliness, staff & service, amenities
My wife and I stayed at 3 different hotels over the spand of 7 night stay in curacao, we choose Coral Luxury Estate as the last and I wish we didn't choose this hotel at all. It was by far the most inconvenient, boring, unreliable hotel that was not as advertised.
The drive into the hotel property is approximately 15-20 mins, the road is narrow with NO street lights which makes it dangerous for driving at nights, On arriving at the hotel, the staff wasn't welcoming, and the check in process is long and tedious, even after booking on Expedia.
On arrival they give us a coupon for free drinks along with two wash-out towels that had holes in them. (these was supposed to be beach towels) These towels look like they been through a worldwar and is an embarrassment and disrespectful to give to paying Guest. Btw, if you need new towels you to to bring them all the way to reception to have them changed.
One of the most annoying thing was their cleaning staff. I left the sign for housekeeping and left for the day, when we returned at night the roon wasn't cleaned and the garbage we left neatly to be thrown out remain there and smelled terrible..
When we called the reception they offered a half hearted apology and brought a garbage bag 2 hours later.
The room floor was cold with no bedroom slippers, No bathroom mats, the bathroom design is terrible as water will flow out the bathroom. No iron, or clothing steamer. And that ugly painting in the room is terrifying to look at.
Paul
Stayed 3 nights in Nov 2024
