Ratings based on 986 Verified Reviews
4.7 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Nov 2024
All in all good old school hotel.excellent staff thanks for a great stay
Comment from Hotel Management
19 Nov 2024 by CPP, Hotel Management
Dear taya,You’re welcome and thank you for sharing such a wonderful review. It was a joy to welcome you to our iconic Central West-End abode and we hope you found our hotel rich in the modern amenities that one would expect. We thank you again and we invite you to hurry back just as soon as you can.Warm regards,Chase Park Plaza Royal Sonesta Hotel
by A verified traveler
Posted 10 Nov 2024
The historical atmosphere was a Charm but don't expect modern accessories, like a jacuzzi tub, microwave, plugs with phone charging or warm water without waiting 15 minutes when you upgrade to a king suit.
Comment from Hotel Management
11 Nov 2024 by CPP, Hotel Management
Dear Travis,We thank you for joining us and for taking the time to pass along your review. While our rooms do feature an endless list of amenities, including small refrigerators, oversized TVs, spacious sitting areas and more, you are correct in that microwaves are not part of our standard amenity package, though we can have one delivered to the room, based upon availability. We regret if this caused any disappointment though it warms us to know that your overall visit was well enjoyed. We thank you again for sharing your review and we hope to welcome you back one day soon.Warm regards,Chase Park Plaza Royal Sonesta Hotel
by A verified traveler
Posted 10 Nov 2024
Have stayed at The Chase many times. The staff is attentive and helpful. Easy walk across the street to Straub’s grocery for snacks. Across street from beautiful Forest Park for a morning walk. Easy access to Forest Park Parkway, Lindell and Hwy 40.
Great spot.
Comment from Hotel Management
11 Nov 2024 by CPP, Hotel Management
Thank you, Anne.We appreciate your years of loyalty and your kind words regarding the genuine hospitality that is so consistently provided by our Royal Sonesta colleagues. We applaud you for utilizing Forest Park for getting a bit of morning exercise and we hope you’ll count on us for any future St. Louis visits. Warm regards,Chase Park Plaza Royal Sonesta Hotel
by A verified traveler
Posted 8 Nov 2024
Comment from Hotel Management
8 Nov 2024 by CPP, Hotel Management
Hello Mary,We thank you for entrusting us to serve as your host while visiting our iconic St. Louis neighborhood and we appreciate the high marks shared within your review. The pleasure was fully ours and we hope to welcome you time and again for many years to come.Warm regards,Chase Park Plaza Royal Sonesta Hotel
by A verified traveler
Posted 6 Nov 2024
Beautiful
Comment from Hotel Management
7 Nov 2024 by CPP, Hotel Management
Dear Ann,Greetings from the Central West-End and thank you for sharing your review. We are humbled to find your kind words and we hope the future provides us the chance to welcome you again. All the best,Chase Park Plaza Royal Sonesta Hotel
by A verified traveler
Posted 5 Nov 2024
The entire property is beautiful inside & outside. The staff is also friendly & helpful.
A suggestion....the bathtubs can use safety bars installed on the walls, making it easy & safe to in & out.
Comment from Hotel Management
6 Nov 2024 by CPP, Hotel Management
Greetings John,Our Chase Park Plaza team was delighted to welcome you to the Central West-End, and we thank you for choosing to spend your time with us. Your thoughtful feedback is received with our full appreciation, and we are humbled to have earned your perfect scores. Your kind words regarding the genuine hospitality of our Royal Sonesta colleagues leaves us beaming with pride and on behalf of our greater team, we encourage you to join us again just as soon as you can.Warm regards,Chase Park Plaza Royal Sonesta Hotel
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
6 Nov 2024 by CPP, Hotel Management
Dear Jason,Greetings from your many Royal Sonesta friends and thank you for joining us during your recent St. Louis visit. We appreciate you sharing your review and we look forward to you visiting time and again for many years to come.Kind regards,Chase Park Plaza Royal Sonesta Hotel
by A verified traveler
Posted 3 Nov 2024
Comment from Hotel Management
4 Nov 2024 by CPP, Hotel Management
Thank you, Anthony. It was a pleasure to welcome you to our Central West-End abode and we trust our central location served you well for visiting the many must-visit destinations found nearby. It would be a joy to one day welcome you again and we trust you are looking forward to the same.All the best,Chase Park Plaza Royal Sonesta Hotel
by A verified traveler
Posted 1 Nov 2024
Beautiful, stylish hotel. Would recommend and would stay there again.
Comment from Hotel Management
4 Nov 2024 by CPP, Hotel Management
Dear Lee,You know how to say all the right words. We appreciate your recommendation, and we look forward to you visiting again, hopefully, one day soon.Warm regards,Chase Park Plaza Royal Sonesta Hotel
by A verified traveler
Posted 28 Oct 2024
The building itself was VERY OLD.
Comment from Hotel Management
29 Oct 2024 by CPP, Hotel Management
Dear Kimberly,Greetings from the Central West-End and thank you for awarding us your perfect marks. As your review notes, our hotel is a bit of a grande dame in the St. Louis skyline, and just last year, we proudly celebrated our centennial birthday. While our building may be rich in history, our interiors and amenities are tailored to the guest of today and we trust you found everything needed to fully enjoy your visit. We thank you once more for sharing your review and we hope to welcome you time and again for many years to come.All the best,Chase Park Plaza Royal Sonesta Hotel
