Ratings based on 846 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Nov 2024
Nice newly renovated property. Love that the pool is open late. Breakfast is served till 10 which is great when you want to sleep in. Enjoyed my stay here.
Comment from Hotel Management
11 Nov 2024 by Hiral, Hotel Management
Dear Natasha,Thank you so much for your review of our hotel. I am pleased to hear that you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again.Hiral,Manager, SureStay Plus By Best Western Fenton
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Hiral, Hotel Management
Dear Jarred,Thank you so much for your review of our hotel. I am pleased to hear that you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again.Hiral,Manager, SureStay Plus Fenton
by A verified traveler
Posted 9 Nov 2024
Mani was an excellent representative. As good as they come.
Comment from Hotel Management
10 Nov 2024 by Hiral, GM, Hotel Management
Dear Guest,We would like to thank you for taking the time to complete the survey and giving us an impressive rating. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards, Hiral GM, SureStay Plus, Fenton MO
by A verified traveler
Posted 3 Nov 2024
Comment from Hotel Management
4 Nov 2024 by Hiral, GM, Hotel Management
Dear Guest,We would like to thank you for taking the time to complete the survey and giving us an impressive rating. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards, Hiral GM, SureStay Plus, Fenton MO
by A verified traveler
Posted 30 Oct 2024
Comment from Hotel Management
30 Oct 2024 by Hiral, GM, Hotel Management
Dear Guest,We would like to thank you for taking the time to complete the survey and giving us an impressive rating. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards, Hiral GM, SureStay Plus, Fenton MO
by A verified traveler
Posted 28 Oct 2024
It was all very nice. Including the staff and the room was very clean and well kept
Comment from Hotel Management
30 Oct 2024 by Hiral, GM, Hotel Management
Dear Guest,We would like to thank you for taking the time to complete the survey and giving us an impressive rating. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. I am so happy to hear that our outstanding staff met your expectations.Thank you so much for your business and we look forward to seeing you in the future.Kind regards, Hiral GM, SureStay, Fenton MO
by A verified traveler
Posted 28 Oct 2024
Carpet on the floors is dirty. We were given a room that wasn't cleaned. Looks like someone just checked out of it. Was moved to another room after we complained but no toiletries.
Comment from Hotel Management
30 Oct 2024 by Hiral, GM, Hotel Management
Dear Guest,Thank you for taking the time to tell us about your experience at SureStay Plus, Fenton MO. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at SyreStay Plus, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Hiral,GM,SureStay Plus, Fenton MO
by A verified traveler
Posted 25 Oct 2024
Clean and comfortable.
Comment from Hotel Management
27 Oct 2024 by Hiral, GM, Hotel Management
Dear Guest,Dear Guest,We would like to thank you for taking the time to complete the survey and giving us an impressive rating. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards, Hiral GM, SureStay Plus, Fenton MO
by A verified traveler
Posted 14 Oct 2024
As soon as I arrived at check in I let the man know it would be for 2 people and I had a pet. He said okay. AFTER I paid he says “ oh wait we changed our policy no pets.” I said it says on the site pets allowed. He replied yeah sorry we are still working on updating everything. So after driving 4 1/2 hours and spending 4 with my family at Fenton park I had the pleasure of panicking in the parking lot searching for another hotel. Still waiting on a refund and an attempt to charge my card has been made by the hotel.
Comment from Hotel Management
16 Oct 2024 by Jay, GM, Hotel Management
Hello Tenetra,We are sorry that you experienced this change with our policy. We understand the frustration and confusion regarding this change when you were informed at check-in. Our policies do state online across all the major websites that we do not accept pets. We hope to serve you better in the future
by A verified traveler
Posted 13 Oct 2024
Comment from Hotel Management
14 Oct 2024 by Hiral, GM, Hotel Management
Dear Guest,We would like to thank you for taking the time to complete our on-line survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you for giving us the opportunity to serve you.Kind regards, Hiral GM, SureStay Plus, Fenton MO
