Ratings based on 1,525 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Dec 2024
None
by A verified traveler
Posted 13 Dec 2024
N/A
Comment from Hotel Management
13 Dec 2024 by Regan - Front Desk Supervisor, Hotel Management
Dear Tiffany,Thank you for sharing your feedback. We're happy to hear that you had an overall positive experience with us. If there's anything we can do to make your next stay even better, please don't hesitate to let us know. We hope to welcome you back soon!
by A verified traveler
Posted 13 Dec 2024
When I say this time when I stayed at this location witch mind you I've always loved, The morning staff was so rude..... I was rebooking my room and they said it was sold out. And treated me like I wasn't a regular and dont spend money with them at least twice a week, and despite of me using a third party im still a gold member and always reserved an upgrade witch I've never been overcharger for. And I explained that to them and they didnt care at all. So i guess you've lost an customer do to them being rude as hell.
Comment from Hotel Management
13 Dec 2024 by Regan - Front Desk Supervisor, Hotel Management
Dear Argilicia,Thank you for your feedback, and I’m truly sorry to hear about your disappointing experience. We value your loyalty as a regular guest, and I regret that the behavior of our staff did not reflect the level of service we aim to provide. Please know that it is never our intention to treat any guest poorly, and I will be addressing this matter with the team to ensure such behavior does not happen again.Regarding upgrades, while it is our policy to charge for them, we understand the importance of making our guests feel valued, and I regret that this was not communicated better during your stay.We would love the opportunity to regain your trust and provide you with the service you deserve in the future.
by A verified traveler
Posted 12 Dec 2024
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Comment from Hotel Management
13 Dec 2024 by Regan - Front Desk Supervisor, Hotel Management
Dear Jeremy,Thank you for your excellent 5 out of 5 rating! We're delighted to hear you had a wonderful stay with us. Your feedback is truly appreciated, and we look forward to welcoming you back to Moonrise Hotel in the future!
by A verified traveler
Posted 11 Dec 2024
Love this hotel, very nice and helpful! And clean :)
Comment from Hotel Management
13 Dec 2024 by Regan - Front Desk Supervisor, Hotel Management
Dear Malinda,Thank you for your wonderful 5 out of 5 rating! We’re thrilled to hear that you loved your stay, and we truly appreciate your kind words about our helpful staff and cleanliness. We look forward to welcoming you back to Moonrise Hotel soon!
by A verified traveler
Posted 11 Dec 2024
Comment from Hotel Management
13 Dec 2024 by Regan - Front Desk Supervisor, Hotel Management
Dear Nicolyn,Thank you for the wonderful 5 out of 5 rating! We truly appreciate your positive feedback and are so glad you had a great experience with us. We look forward to welcoming you back to Moonrise Hotel in the future!
by A verified traveler
Posted 10 Dec 2024
I love ths hotel. The location is perfect for Clayton, Forest Park, and the Del Mar Loop. The rooms are always clean. The staff are always friendly and cool. Parking is free, which is a plus for a decent hotel in the city. Recommended.
Comment from Hotel Management
13 Dec 2024 by Regan - Front Desk Supervisor, Hotel Management
Dear James,Thank you for the amazing 5 out of 5 rating and for your kind recommendation! We're thrilled to hear that you enjoyed our location, clean rooms, and friendly staff. We're also glad you appreciated the free parking. We look forward to welcoming you back to Moonrise Hotel for another great stay!
by A verified traveler
Posted 8 Dec 2024
Love this STL gem! The room was great. The fridge had not been cleaned out, but this didn't bother us.
Comment from Hotel Management
8 Dec 2024 by Regan - Front Desk Supervisor , Hotel Management
Thank you for your kind words and for choosing to stay with us! We’re thrilled you enjoyed your room and appreciate your feedback. We sincerely apologize for the oversight with the fridge and will ensure this is passed along to our housekeeping team to double-check refrigerators moving forward. We hope to welcome you back soon for an even better experience!
by A verified traveler
Posted 6 Dec 2024
Easy parking and check-in, appealing decor, but bed was uncomfortable with too-soft, well worn mattress and very poor sound insulation between rooms, I could follow the neighbors conversation and hear them moving about their room.
Comment from Hotel Management
6 Dec 2024 by Regan - Front Desk Supervisor , Hotel Management
Thank you, Matthew, for your feedback! We're glad you found our parking, check-in process, and decor to your liking. We’re sorry to hear about the bed and noise issues you experienced. Your comments are invaluable, and we’ll look into upgrading our mattresses and improving room soundproofing to ensure a more restful stay. We hope to welcome you back for a better experience in the future!
by A verified traveler
Posted 2 Dec 2024
The shower only gave a mixture of scalding hot and freezing water—half and half. So it was impossible to enjoy that and one of the worst showers I have ever used! Husband had the same shower extend we told the front desk. Room 523
Comment from Hotel Management
2 Dec 2024 by Regan - Front Desk Supervisor , Hotel Management
Dear Maureen,Thank you for sharing your feedback. We sincerely apologize for the issues you encountered with the shower in room 523. We understand how frustrating this must have been, and we appreciate you bringing it to our attention. Please know that we take such concerns seriously, and we will be investigating and addressing this issue to ensure it’s resolved.We hope to have the opportunity to welcome you back and provide a more enjoyable experience next time. Please don’t hesitate to reach out if there's anything else we can assist with.Best regards,
