Ratings based on 988 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Nov 2024
It is a great property no issues at all with it
Comment from Hotel Management
11 Nov 2024 by The Marriott St. Louis Grand Team, Hotel Management
Thank you for staying with us. We appreciate your feedback.
by A verified traveler
Posted 30 Oct 2024
Comment from Hotel Management
31 Oct 2024 by Manager, Hotel Management
Dear Benjamin,Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at The Marriott St. Louis Grand, and we hope to see you again soon!The Marriott St. Louis Grand Management Team
by A verified traveler
Posted 29 Oct 2024
The location is great. The staff is very friendly. The beds are extremely uncomfortable.
Comment from Hotel Management
31 Oct 2024 by Manager, Hotel Management
Dear Kendra,Thank you for mentioning how much you enjoyed our convenient location, and we certainly appreciate your compliments on our friendly staff. However, we hope you will accept our apologies for not providing complete comfort in your room. We want every guest who stays with us to have a relaxing, rejuvenating visit. We are disappointed this was not your experience, and we hope you will accept our apologies. Please know our front desk associates are always available to help make you as comfortable as possible. We appreciate you choosing us for your visit to the area and hope to accommodate you again so we may provide you with the perfect stay you deserve.The Marriott St. Louis Grand Management Team
by A verified traveler
Posted 28 Oct 2024
A good location for activities at the dome.
Comment from Hotel Management
28 Oct 2024 by The Marriott St. Louis Grand Team, Hotel Management
Thank you for staying with us. We appreciate your feedback.
by A verified traveler
Posted 27 Oct 2024
Overall good!!!!
Comment from Hotel Management
28 Oct 2024 by The Marriott St. Louis Grand Team, Hotel Management
Thank you for staying with us. We appreciate your feedback.
by A verified traveler
Posted 27 Oct 2024
The room itself is nice. The hotel is nice. Location to the dome is nice. There is NOTHING to do around the hotel except for whatever you are doing at the dome. The area is so sparsely populated that it would be kind of creepy walking alone. Nothing to do in LeClede's Landing. Just got panhandled. One bartender at the bar on a Saturdaynight. She was very rude and yelled at me for looking down at a menu while I waited "if you want to order food I recommend not doing it because I am working by myself and it will be a long time". She was looking to pick a fight and take it out on me who had the audacity to literally just glance down at the menu while I politely waited and didn't even ask her any questions. Needless to say, just went back to room and left hotel as early as posible in the morning to get the hell out of STL. $35 for checking in a couple hours early. Just nickled and dimed. Will not be back and do not recommend.
Comment from Hotel Management
28 Oct 2024 by The Marriott St. Louis Grand Team, Hotel Management
Dear Ms. Valerie, we sincerely apologize for disappointing you. We are reviewing this incident to ensure we handle such situations better. Thank you for your feedback.
by A verified traveler
Posted 23 Oct 2024
Comment from Hotel Management
23 Oct 2024 by The Marriott St. Louis Grand Team, Hotel Management
Thankyou for staying with us. We appreciate your feedback.
by A verified traveler
Posted 12 Oct 2024
Comment from Hotel Management
14 Oct 2024 by The Marriott St. Louis Grand Team, Hotel Management
Thank you for staying with us. We appreciate your feedback.
by A verified traveler
Posted 11 Oct 2024
Comment from Hotel Management
12 Oct 2024 by Management Team, Hotel Management
Dear Shannon, Thank you for taking the time to rate our hotel. We are truly sorry your visit was not the positive experience you deserve. We always want our guests to leave satisfied, and if given the opportunity, we would have taken measures to address every concern while you were staying with us. We hope you will consider giving us another chance to provide you with the hospitality and accommodations you deserve every time you choose us.The Marriott St. Louis Grand Management Team
by A verified traveler
Posted 10 Oct 2024
Close to everything
Comment from Hotel Management
12 Oct 2024 by Management Team, Hotel Management
Dear Gracelyn, We appreciate you sharing your kind feedback with other travelers. We agree our convenient location is perfect for exploring all that St. Louis offers! After a day of work, shopping, or sightseeing, we love that our guests can unwind in our thoughtfully appointed accommodations. Thank you for choosing Marriott St. Louis Grand, and we hope to have the pleasure of welcoming you again soon.The Marriott St. Louis Grand Management Team
