Ratings based on 256 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.5 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Dec 2024
Comment from Hotel Management
30 Dec 2024 by GM, Hotel Management
Dear Shayna,Thank you for taking the time to rate your stay at MainStay Suites St. Louis Airport. We are thrilled to see that you have given us a 5-star rating. Your satisfaction is our top priority and we are glad that your experience with us reflects that.We are always striving to provide the best for our guests and your rating reaffirms the hard work we put into ensuring a comfortable and memorable stay. We hope to have the pleasure of welcoming you back soon for another excellent experience.Warm Regards,Guest Relations Manager.
by A verified traveler
Posted 22 Dec 2024
We appreciated that the room had a couch, refrigerator, and kitchenette. The property was somewhat run down, however, and a few little touches would really improve the stay.
Comment from Hotel Management
22 Dec 2024 by GM, Hotel Management
Dear Judith,Thank you for taking the time to share your feedback regarding your recent stay at our MainStay Suites St. Louis Airport. We're pleased to hear that you appreciated the amenities in our rooms like the couch, refrigerator, and kitchenette, designed to provide a home-like comfort for our guests. We sincerely apologize if certain aspects of our property didn't meet your expectations. We're continuously striving for improvements and your feedback is invaluable in this regard. Rest assured, we will take your comments into consideration as we work towards enhancing our guest experience. We hope to have the opportunity to welcome you back in the future, and show you the improvements we've made.Warm Regards,Guest Relations Manager.
by A verified traveler
Posted 23 Sep 2024
Comment from Hotel Management
24 Sep 2024 by GM, Hotel Management
Dear Leigh,Thank you so much for taking time out of your day to leave us a stellar 5-star rating. We're thrilled to know that your stay at MainStay Suites St. Louis Airport met your expectations. Our team strives to provide our guests with exceptional service and high-quality accommodations, and it's always rewarding to hear when we've succeeded.We sincerely appreciate your feedback and are delighted that you chose us as your home away from home. We hope that your positive experience encourages you to return on your next trip to St. Louis. It was a pleasure to host you, and we look forward to welcoming you back for another wonderful stay in the future.Warm Regards,General ManagerMainStay Suites St. Louis Airport.
by A verified traveler
Posted 4 Sep 2024
Enjoyed my stay. I felt safe as a single women traveling alone.
Comment from Hotel Management
5 Sep 2024 by GM, Hotel Management
Dear Heather,Thank you for choosing MainStay Suites St. Louis Airport and for your lovely review. We are thrilled to hear that you felt safe and enjoyed your stay with us. Providing a secure and comfortable environment for our guests is a top priority. We appreciate your feedback and look forward to welcoming you back in the future. Safe travels!Warm Regards,Hotel Management
by A verified traveler
Posted 22 Aug 2024
Comment from Hotel Management
24 Aug 2024 by GM, Hotel Management
Dear Danessa, We're overjoyed to read your 5-star review! It's wonderful to know that you enjoyed everything about your stay at MainStay Suites St. Louis Airport. Your feedback is truly appreciated and we look forward to welcoming you back for another exceptional experience. Thank you for choosing us!Warm Regards,Hotel Management
by A verified traveler
Posted 16 Aug 2024 on Hotels
The room looked really nice but there was roaches in the kitchen and little in bathroom. In my opinion I wouldn’t recommend
Comment from Hotel Management
17 Aug 2024 by GM, Hotel Management
Dear Tianna,We sincerely apologize for the inconvenience you experienced during your stay. Your feedback is extremely valuable to us and we assure you that we take such issues very seriously. We hope you'll give us another opportunity to provide you with the high standard of service we strive for at MainStay Suites St. Louis Airport.
by A verified traveler
Posted 9 Aug 2024
There was a couch in the suite that was stained. The linens that are changed regularly were very clean as well as the bathroom, and kitchen being very clean.
Comment from Hotel Management
12 Aug 2024 by GM, Hotel Management
Dear Justin, Thank you for your 5-star review! We're delighted to hear that you enjoyed our clean linens, bathroom, and kitchen. However, we sincerely apologize for the stained couch in your suite. We appreciate your feedback and will definitely look into this matter to ensure the comfort and satisfaction of our guests in the future. We hope to welcome you back to MainStay Suites St. Louis Airport soon!Warm Regards,Hotel Management
by A verified traveler
Posted 24 Jul 2024
Comment from Hotel Management
26 Jul 2024 by GM, Hotel Management
Dear Betty,Thank you for awarding us a 5-star rating! We're delighted to see that you had a wonderful experience at our hotel. Your rating motivates us to continually provide the best hospitality to our esteemed guests like you. We look forward to welcoming you back soon for another memorable stay.Warm regards,Hotel Management
by A verified traveler
Posted 13 Jul 2024
Old dirty towels, stained carpet, stained couch, stained beds.
Comment from Hotel Management
15 Jul 2024 by GM, Hotel Management
Dear Glennycia,We're truly sorry to hear about the issues you experienced during your stay. Cleanliness is a top priority for us and we regret that we didn't meet your expectations this time. We appreciate your feedback and assure you that we're taking immediate steps to address these concerns. We hope you'll give us another opportunity to provide a more enjoyable stay.Warm regards,Hotel Management
by A verified traveler
Posted 4 Jul 2024
Room was dirty, bedding and couch had stains. To sum it up the whole place was dirty. Stayed at this hotel in several other states and they have all been great.
Comment from Hotel Management
5 Jul 2024 by GM, Hotel Management
Dear Jennifer, We sincerely apologize for the experience you had. Your comfort is our top priority and we're sorry we missed the mark this time. We understand how this could tarnish your view of our hotel and we assure you this is not typical of our standards. Your feedback is invaluable and we'll address these issues promptly. We hope you'll give us another chance to serve you better in the future.Warm regards,Hotel Management
