Ratings based on 980 Verified Reviews
3.4 Room cleanliness
3.6 Service & staff
3.7 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Dec 2024
The hotel room was very dirty.
Comment from Hotel Management
16 Dec 2024 by Hotel Management, Hotel Management
Thank you for taking the time to provide a rating. We’re sorry to see that your experience didn’t meet your expectations. Your feedback is important to us, and we’d appreciate the opportunity to learn more about what went wrong so we can make things right. Please feel free to reach out to us directly. We hope to have the chance to improve your experience in the future.
by A verified traveler
Posted 13 Dec 2024
Parking security! Car parked right behind me was broken into
Comment from Hotel Management
14 Dec 2024 by Hotel Management, Hotel Management
Thank you so much for your positive rating!. We are sorry to Hear about that.If there is anything else we can help with please feel free to call the hotel.
by A verified traveler
Posted 11 Dec 2024
Comment from Hotel Management
13 Dec 2024 by Hotel Management, Hotel Management
Thank you for taking the time to provide a rating. We’re sorry to see that your experience didn’t meet your expectations. Your feedback is important to us, and we’d appreciate the opportunity to learn more about what went wrong so we can make things right. Please feel free to reach out to us directly. We hope to have the chance to improve your experience in the future.
by A verified traveler
Posted 9 Dec 2024
We booked a double Queen room. Upon arrival we were given a single king. They informed us this was an issue with Expedia not them. They had another guy in front of us whom was in the same situation.
They asked him for proof of what he booked and he couldnt produce it as far as beds. They informed me that we could have a rollaway bed at an extra charge. I showed them that we had booked 2 queens and I was not paying for an extra bed. It took some talking and more of wasting my time but they finally waived the roll away bed fee. What an experience take my money, changed my booking, and expect me to pay more. What a joke for customer service.
Comment from Hotel Management
13 Dec 2024 by Hotel Management, Hotel Management
Thank you for taking the time to provide a rating. We’re sorry to see that your experience didn’t meet your expectations. Your feedback is important to us, and we’d appreciate the opportunity to learn more about what went wrong so we can make things right. Please feel free to reach out to us directly. We hope to have the chance to improve your experience in the future.
by A verified traveler
Posted 25 Nov 2024
Great service
Comment from Hotel Management
13 Dec 2024 by Hotel Management, Hotel Management
Thank you so much for your positive rating! We’re thrilled to hear that you had a great experience. Your support means a lot to us, and we hope to welcome you back.
by A verified traveler
Posted 4 Nov 2024
Half of elevators are out of service. Booked room as casino visit. Long walk across skyway to backside of casino, then down two story's of steps to a methan sewer gas smell corridor around casino. Didn't get back to room untill late. Got up in morning going to shower and found not one towel or washcloth in the room.
Comment from Hotel Management
13 Dec 2024 by Hotel Management, Hotel Management
Thank you for taking the time to provide a rating. We’re sorry to see that your experience didn’t meet your expectations. Your feedback is important to us, and we’d appreciate the opportunity to learn more about what went wrong so we can make things right. Please feel free to reach out to us directly. We hope to have the chance to improve your experience in the future.
by A verified traveler from Poplar Bluff
Posted 3 Oct 2024
Comment from Hotel Management
13 Dec 2024 by Hotel Management, Hotel Management
Thank you for taking the time to provide a rating. We’re sorry to see that your experience didn’t meet your expectations. Your feedback is important to us, and we’d appreciate the opportunity to learn more about what went wrong so we can make things right. Please feel free to reach out to us directly. We hope to have the chance to improve your experience in the future.
by A verified traveler from Seattle
Posted 3 Oct 2024
Location was ok. Not many places to have breakfast. Staff wasn’t very friendly. I even heard them making a nasty comment about a paying guest. No WiFi. Attitude. Only friendly staff was Don always very respectful and a smile on his face.
Comment from Hotel Management
13 Dec 2024 by Hotel Management, Hotel Management
Thank you for taking the time to provide a rating. We’re sorry to see that your experience didn’t meet your expectations. Your feedback is important to us, and we’d appreciate the opportunity to learn more about what went wrong so we can make things right. Please feel free to reach out to us directly. We hope to have the chance to improve your experience in the future.
by A verified traveler
Posted 29 Sep 2024
The property itself was nice, clean and great area, staff was super nice but the rooms where dirty and not fresh.
Comment from Hotel Management
13 Dec 2024 by Hotel Management, Hotel Management
Thank you for taking the time to provide a rating. We’re sorry to see that your experience didn’t meet your expectations. Your feedback is important to us, and we’d appreciate the opportunity to learn more about what went wrong so we can make things right. Please feel free to reach out to us directly. We hope to have the chance to improve your experience in the future.
by A verified traveler
Posted 23 Sep 2024
Great
Comment from Hotel Management
13 Dec 2024 by Hotel Management, Hotel Management
Thank you so much for your positive rating! We’re thrilled to hear that you had a great experience. Your support means a lot to us, and we hope to welcome you back.
