Ratings based on 842 Verified Reviews
3.7 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
by A verified traveler
Posted 18 Nov 2024
by A verified traveler
Posted 13 Nov 2024
The front desk clerks was so pleasant and helpful and the room was clean it really is a nice place to stay
by A verified traveler
Posted 9 Nov 2024
by A verified traveler
Posted 9 Nov 2024
by A verified traveler
Posted 8 Nov 2024
by A verified traveler
Posted 2 Nov 2024
Front desk person was excellent. Very courteous and helpful
Comment from Hotel Management
3 Nov 2024 by Hotel Management, Hotel Management
Dear Charles, It is lovely to read your review of your recent stay at Extended Stay America. We aim to provide our guests with exceptional service, so we are thrilled we succeeded during your stay. Your comments will be shared with our team, and we appreciate your recognition of their dedication to outstanding hospitality.Thank you for being our guest, and we look forward to your next stay!Sincerely,Hotel Management
by A verified traveler
Posted 28 Oct 2024
by A verified traveler
Posted 28 Oct 2024
The mattress was worn out, the room never cooled. The AC turned on for about 3 to 5 minutes, it was comfortable cool. Then turn off.
It would turn back on with minutes because the room was warm.
Temperature was set at 65°
Comment from Hotel Management
28 Oct 2024 by Hotel Management, Hotel Management
Dear Robert,We’re sorry about the issues you encountered with the mattress and air conditioning during your stay. It’s disappointing that your comfort was affected, especially when you expected a cool and restful environment. We will address these concerns with our maintenance team to ensure all rooms meet our standards for comfort and quality. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again.Sincerely,Hotel Management
by A verified traveler
Posted 25 Oct 2024
It was a decent room at the right price.
Comment from Hotel Management
27 Oct 2024 by Hotel Management, Hotel Management
Dear Jeremy, Thank you for your feedback! We are delighted to hear that you found your room to be of good value at Extended Stay America. We appreciate your kind words and look forward to welcoming you back for another pleasant stay!Sincerely,Hotel Management
