Ratings based on 1,115 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Dec 2024
Comment from Hotel Management
17 Dec 2024 by Assistant General Manager , Hotel Management
Thank you for staying with us during your visit to St Charles. I am happy to hear that overall you had a positive experience. I am sorry for any challenges you may have had. Thank you for your rating of our property and service. Looking forward to the next opportunity to serve you. Yours in hospitality
by A verified traveler
Posted 15 Dec 2024
Comment from Hotel Management
16 Dec 2024 by Assistant General Manager , Hotel Management
Thank you for choosing choosing Embassy Suites St. Charles for your stay. I am happy to hear overall your experience was positive. Thank you for your rating of our services and property. Looking forward to the next opportunity to have you with us. Your in hospitality
by A verified traveler
Posted 14 Dec 2024
Comment from Hotel Management
15 Dec 2024 by Assist General Manager, Hotel Management
Thank you for staying at Embassy Suites St Charles for your visit to the St Louis area. I am happy to see that you had a positive experience. Thank you for your rating of our property and service. We look forward to the next opportunity to serve you. Yours in hospitality
by A verified traveler from Montgomery
Posted 14 Dec 2024
Comment from Hotel Management
15 Dec 2024 by Assist General Manager, Hotel Management
Thank you for staying at Embassy Suites St Charles for your visit to the St Louis area. I am happy to see that you had a positive experience. Thank you for your rating of our property and service. We look forward to the next opportunity to serve you. Yours in hospitality
by A verified traveler
Posted 14 Dec 2024
*
Comment from Hotel Management
14 Dec 2024 by GM, Hotel Management
Dear Lynn, Thanks for letting us know you enjoyed your visit. We appreciate your patronage! Best, Tim Lewin, GM
by A verified traveler
Posted 14 Dec 2024
Everything good except lack of parking
Comment from Hotel Management
14 Dec 2024 by GM, Hotel Management
Dear Leslie, It was kind of you to take the time to review our hotel. I’m glad you enjoyed your visit. My apologies about any inconvenience caused by the parking. We appreciate your choosing us and hope to host you again. Best, Tim Lewin, GM
by A verified traveler
Posted 10 Dec 2024
Comment from Hotel Management
10 Dec 2024 by GM , Hotel Management
Dear Ashley, Thank you for taking the time to leave a review. We apologize for any shortcomings and hope to have the opportunity to exceed your expectations in the future. Sincerely, Tim Lewin, GM
by A verified traveler
Posted 10 Dec 2024
Room above mine was being remodeled so banging from 8am until 5pm. When I enquired about if it would be all weekend (I was there Friday and Saturday night) the girl at the desk who had attitude said probably. I requested a different room but was told none were available. We were leaving on Sunday and since the pool was packed Friday and Saturday we thought we would go early Sunday morning to at least sit in hot tub. It was under maintenance. This was a special treat for my granddaughter who is 11and recently had lost a friend and I spent A LOT of money on this when we could have gotten better accommodations at a super 8. Will never go back and will tell others to stay elsewhere. I booked on Expedia but was charged 50.00 more when I got to check in.They definitely need friendlier staff and maybe do their rehab during the week when they probably are not as busy.
Comment from Hotel Management
10 Dec 2024 by GM, Hotel Management
Dear Jennifer, We sincerely apologize for the noise pollution caused by the construction above your room, which disrupted your comfort during your stay. We regret that we were unable to provide alternative accommodations and that our response did not reflect the empathy you deserved when you shared your concerns. Additionally, we understand that you were unable to enjoy the pool area. Your feedback is greatly appreciated, and we are committed to improving your experience during your next visit. Thank you for choosing our establishment. Sincerely, Tim Lewin, GM
by A verified traveler
Posted 8 Dec 2024
Our stay was very nice. The room was clean and well organized. Breakfast in the morning which was included his excellent.
Comment from Hotel Management
8 Dec 2024 by GM, Hotel Management
Dear Hugh, It was kind of you to take the time to review our hotel. I’m glad you enjoyed your visit. We appreciate your choosing us and hope to host you again. Best, Tim Lewin, GM
by A verified traveler
Posted 7 Dec 2024
These is an excellent choice to stay. It is clean and the staff was awesome. Be aware, it is very busy, so the noise levels are higher. My only complaint is the breakfast closes down too soon. None of us got to take advantage of paying the extra cost for the benefit of complimentary breakfast-which is likely the point of closing down by 10.
Comment from Hotel Management
8 Dec 2024 by GM, Hotel Management
Dear Tiffany, While it wasn't without some flaws, I am glad to hear that your stay was pleasant. Thank you so much for taking the time to share these kind words with us and other potential travelers. We hope that you will consider a return trip for a flawless experience next time. Best, Tim Lewin, GM
