Ratings based on 416 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Scott H. AGM , Hotel Management
Thank you for the 5 out of 5 Jacqueline
by A verified traveler
Posted 4 Nov 2024
Wonderful staff. Every single person we interacted with was helpful, polite, positive and extremely professional.
Comment from Hotel Management
9 Nov 2024 by Scott H. AGM , Hotel Management
Kostas! Thank you for the review
by A verified traveler
Posted 4 Nov 2024
Checking in was easy.
Valet Parking only.
Close to Saint Louis University and the Fox Theatre.
Comment from Hotel Management
9 Nov 2024 by Scott H. AGM , Hotel Management
Carl! Thank you for the review
by A verified traveler from Springfield
Posted 4 Nov 2024
Very nice hotel with a patio/fire pit area and a roof top bar. The rooms are very comfy and eco-conscious. A nice breakfast with both hot and continental options. It is located across the street from the City Foundry with unique restaurants, stores and entertainment.
Comment from Hotel Management
9 Nov 2024 by Scott AGM , Hotel Management
Kathryn, thank you for your review!
by A verified traveler
Posted 29 Oct 2024
Stay away from it...Manager(s) team do not even care about your comfort, and concern, they do not bother to communicate with their customers... Strange!
Comment from Hotel Management
30 Oct 2024 by Scott AGM , Hotel Management
I am so sorry about your stay and we didn't not meet your standards here at element. We will be addressing everything with our team and use it as a learning experience so it doesn't happen again. Thank you again for bringing these items to our attention, thank you for staying with us!
by A verified traveler
Posted 29 Oct 2024
Comment from Hotel Management
29 Oct 2024 by Scott H. AGM , Hotel Management
Thank you! for the review! Next time we will get that 5 out of 5
by A verified traveler
Posted 25 Oct 2024
We were two floors under the bar and could not sleep for HOURS after going to bed. Oddly couldn't hear it in the hallway, but through our ceiling we could.
Called the front desk and was like "Is that the bar!?!" They said it closed at 11. It continued a little after 11.
Everything else was great. But we couldn't enjoy it because none of us got any sleep. I mentioned it at check out. They asked if I'm a Marriott member. I'm not. And said since I booked Expedia they couldn't do anything about it!!
Comment from Hotel Management
26 Oct 2024 by Scott H. AGM , Hotel Management
Melinda, Thank you for your review! We have address this with our team as well as the bar to make sure this is a one off issue. I am truly sorry this happened at our hotel
by A verified traveler
Posted 25 Oct 2024
Parking/ vallet too expensive
Comment from Hotel Management
26 Oct 2024 by Scott H. AGM , Hotel Management
Thank you for the review!
by A verified traveler
Posted 24 Oct 2024
I loved the studio apt room--I was there 3 nights and felt roomy and filled all my needs.
Comment from Hotel Management
26 Oct 2024 by Scott H. AGM , Hotel Management
Thank you Susan for the kind words and the review
by A verified traveler
Posted 21 Oct 2024
Comment from Hotel Management
22 Oct 2024 by Janessa C., Hotel Management
Thank you for taking the time to rate your visit and for choosing to stay with us John. We would love to hear more about your stay and what we could've done to make it more enjoyable!
