Ratings based on 1,108 Verified Reviews
3.5 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Jun 2024 on Hotels
by A verified traveler
Posted 1 Jun 2024
It was okay
by A verified traveler
Best mattress but worst process to get to the bed
Posted 21 May 2024 on HotelsThe positives: It was close to our the points of interest. The bed was incredibly comfortable and slept like a baby.
The cons: The property overall was dirty, garbage everywhere outside.
Landscaping was in disarray, not existent or unkept.
Parking was a little bit of a problem near the suite we were staying in.
But the absolute worst part was that the check in process and "front desk" responsibilities have been farmed out to a remote attendant that you had to communicate through a remote accesses kiosk in the foyer of the main building entrance. The check-in process was incredibly drawn out as you had to scan in your ID, the connection was poor so audio kept cutting in and out and the person was overall hard to understand. A far cry from the quick check-ins I am accustomed to when checking into a hotel with a front desk clerk on-site. Also, the foyer is so small that it was uncomfortable when another person came in to use the single kiosk as we were right on top of each other. I had to finish the process while a drunk guest from another suite was impatiently breathing down my neck so he could contact them about the wifi password not working.
I realize we were staying at an extended stay facility but I hope that more hotels don't switch over to this type of kiosk because it really removes the "hospitality" part of staying at a hotel.
Comment from Hotel Management
29 May 2024 by Katherine, Hotel Management
Thank you your feedback. We are glad you enjoyed the comfy bed and location. We are sorry to hear of the issues with the kiosk.Thank you for letting us know.
by A verified traveler
Posted 15 May 2024
Very noisy neighbors paper thin walls in could hear people walking around upstairs in all hours of the night
Comment from Hotel Management
29 May 2024 by Katherine, Hotel Management
Thank you for your feedback. We are sorry to hear of the issues you experienced. Thank you for letting us know
by A verified traveler
Posted 14 May 2024 on Hotels
Comment from Hotel Management
29 May 2024 by Katherine, Hotel Management
Thank you for your feedback. We are sorry to hear of the issues you experienced - we'll work hard to address the areas of your concerns. Thank you for letting us know
by A verified traveler
Posted 19 Apr 2024 on Hotels
Comment from Hotel Management
29 May 2024 by Katherine, Hotel Management
Thank you for your feedback. We are glad you enjoyed your stay!!
by A verified traveler
Posted 12 Apr 2024
Great customer service
Comment from Hotel Management
29 May 2024 by Katherine, Hotel Management
Thank you for your feedback! We are glad you enjoyed your stay!
by A verified traveler
Posted 12 Apr 2024
I checked in and checked right back out- i was reluctant to even check in because of how the property looked when i pulled up. These are run down apartments surrounded by very sketchy looking individuals. As soon as we walked in our room we were hit with the smell of cigarette smoke (a non smoking room) I’m 4 months pregnant and didn’t want to be sick or risk my babies life so we left immediately. There is no front desk so we had to talk to a lady through a zoom video meeting. She was extremely short and unfriendly. Don’t waste your time or money staying here. Very scary. Dont trust the 7 stars- they’ve obviously paid for good reviews.
Comment from Hotel Management
29 May 2024 by Katherine, Hotel Management
Thank you for your feedback. We are sorry to hear of the issues you experienced - we'll work hard to address the areas of your concerns. Thank you for letting us know
by A verified traveler
Posted 12 Apr 2024
At this property if you check in after hours you have to go through a operator on a virtual kiosk, my room needed to be redone like the carpet was long over do for new carpet there was a questionable stain on the carpet that might have been blood, the area this hotel was in was cool, fyi if your looking for a cheap hotel for a night pass this one up and go with extended stay or best western
Comment from Hotel Management
29 May 2024 by Katherine, Hotel Management
Thank you for your feedback. We are sorry to hear of the issues you experienced - we'll work hard to address the areas of your concerns. Thank you for letting us know
by A verified traveler
Posted 10 Apr 2024
A bit far from restaurants.
Comment from Hotel Management
29 May 2024 by Katherine, Hotel Management
Thank you for your feedback. We are glad you enjoyed your stay outside the location to restaurants.
