Ratings based on 444 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Sep 2024
I enjoyed my stay, the staff were very nice and helpful. Thank you to all and I definitely would stay again.
Comment from Hotel Management
20 Sep 2024 by Hotel Manager , Hotel Management
Dear William,Thank you for your wonderful review. We're thrilled to hear that you enjoyed your stay and found our staff to be nice and helpful. Your kind words mean a lot to us, and we look forward to welcoming you back for another great experience!Sincerely, Hotel Manager
by A verified traveler
Posted 16 Sep 2024
Room was musty, issues with tv. Man who served biscuits did not wear gloves he picked up all the biscuits by hand. Gross! Front desk did not answer calls or texts.
Comment from Hotel Management
17 Sep 2024 by Hotel Manager , Hotel Management
Dear Todd,We are sorry to hear about the musty room, TV issues, and the concerns with the breakfast service. It’s important to us that all areas of our hotel meet high standards, and I’ll address these issues with our team to ensure improvements are made. I apologize for the lack of response from the front desk as well and will work on ensuring better communication in the future. We appreciate your input and hope to provide a better experience on your next stay.Sincerely, Hotel Manager
by A verified traveler
Posted 11 Sep 2024
Likes: clean, good breakfast
Do not like: Not enough bath soap, location
Comment from Hotel Management
12 Sep 2024 by Hotel Manager , Hotel Management
Dear Guest,Thank you for your feedback. We're pleased to hear that you enjoyed the cleanliness of the hotel and our breakfast offerings. We apologize for the shortage of bath soap and understand that the location may not have met your expectations. Your input helps us improve, and we hope to provide a better experience on your next visit.Sincerely, Hotel Manager
by A verified traveler
Posted 6 Sep 2024
Property was clean, bed was comfortable and room a nice size. Checking in was easy and quick. Breakfast was available but we did not take advantage of it.
Comment from Hotel Management
7 Sep 2024 by Hotel Manager , Hotel Management
Dear Margaret,Thank you very much for your stay. We're pleased to hear that you found the property clean, the bed comfortable, and the room nicely sized. It's great that check-in was smooth for you. Although you didn’t get to enjoy the breakfast, we hope your overall stay was enjoyable. We look forward to having you with us again.Sincerely, Hotel Manager
by A verified traveler
Posted 25 Aug 2024
It has a swimming pool and it was cool too be in the staff were helpful and pleasant no matter what was asked. Only thing I didn't like was that on my first day my room smelled like Ramen noodles but the concierge and me solved it by spraying down the room. So overall I would stay again
Comment from Hotel Management
26 Aug 2024 by Hotel Manager , Hotel Management
Dear Paul,Thank you for your feedback. We’re glad you enjoyed the pool and found our staff helpful and pleasant. I’m sorry to hear about the initial smell in your room, but I’m happy to hear that the issue was resolved. We appreciate your understanding and look forward to welcoming you back for another stay.Sincerely, Hotel Manager
by A verified traveler
Posted 23 Aug 2024
This property needed a little upkeep but overall had great service, a good breakfast, a decent fitness area and a clean looking small pool. It was close to the things I was traveling for and will likely stay there again.
Comment from Hotel Management
24 Aug 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your feedback! We're glad to hear you enjoyed the service, breakfast, fitness area, and pool. We appreciate your input on the upkeep and are happy to know the location was convenient for your needs. We look forward to welcoming you back!Sincerely, Ravi PatelGeneral ManagerComfort Inn & Suites St. Louis-Hazelwood314-395-2637
by A verified traveler
Posted 18 Aug 2024
Easy to park and unload. Front desk clerk was very polite. Room was clean and very welcoming. Comfy beds. Breakfast area was clean (the tables and service area was being wiped down all the time). Food was being restocked as needed. Very happy with our stay.
Comment from Hotel Management
19 Aug 2024 by Hotel Manager , Hotel Management
Dear Dale,Thank you for your kind feedback. We’re delighted to hear you found the parking convenient, enjoyed the polite front desk service, and appreciated the clean and welcoming room. It’s great to know you were pleased with the comfortable beds and the well-maintained breakfast area. We’re thrilled you had a happy stay and look forward to welcoming you back.Sincerely, Hotel Manager
by A verified traveler
Posted 11 Aug 2024
I made the mistake thinking this was near the airport. You have so many other better options right across the street from the airport. This hotel is about a 10-13min freeway ride. Property is very old and out dated. No shuttle.
Comment from Hotel Management
12 Aug 2024 by Hotel Manager , Hotel Management
Dear Tracee,We are sorry to hear the location and facilities didn’t meet your expectations. We understand how important proximity to the airport and modern amenities are for travelers. We appreciate your comments and will use them to improve our services. If you choose to stay with us again, we’ll strive to offer a better experience.Sincerely, Hotel Manager
by A verified traveler
Posted 11 Aug 2024
Room had musty for, sticky spots on carpet, marijuana smell in hallway, and saw a person shooting up on the premises. Our adjoining room with family had ants, and they were moved to another room. Not a great experience and concern for drugs around us. The front desk was very nice and did their best to accommodate us.
Comment from Hotel Management
14 Aug 2024 by Hotel Manager , Hotel Management
Dear Craig,Thank you for sharing your experience. We’re glad to hear the front desk staff were helpful and accommodating. However, we're very sorry to learn about the issues you encountered, including the musty odor, cleanliness concerns, and unsettling situation with drug use. We take these matters seriously and will address them with our team to ensure a safer and more comfortable environment for all guests. Hope you will reconsider.Sincerely, Hotel Manager
by A verified traveler
Posted 8 Aug 2024
Comment from Hotel Management
10 Aug 2024 by Hotel Manager , Hotel Management
Dear Suvirgie,Thank you for taking the time to write a wonderful review. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again and giving you another five-star experience. Sincerely, Hotel Manager
