Ratings based on 736 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jan 2025
Comment from Hotel Management
2 Jan 2025 by GM, Hotel Management
Dear Mark,Thank you for taking the time to rate your recent stay at Comfort Inn St Louis - Airport. We are pleased to see that you rated us 5-stars, indicating that you had a positive experience with us. Even though you didn't leave a written review, your rating speaks volumes about your stay. We hope that you enjoyed our amenities and found our location convenient. We're always here to ensure your stay is comfortable and hassle-free. We look forward to welcoming you back on your next visit to St Louis.Warm Regards,Guest Relations Manager.
by A verified traveler
Posted 31 Dec 2024
Close to airport.
Comment from Hotel Management
1 Jan 2025 by GM, Hotel Management
Dear Pamela,Thank you for taking the time to share your experience at Comfort Inn St Louis - Airport. We're thrilled to hear that our convenient location near the airport was a highlight of your stay. Our team is committed to providing excellent service and a comfortable stay, and it's always rewarding to hear that our efforts are appreciated. Your positive feedback is greatly encouraging, and we will continue to strive for excellence in all areas. We hope that we will have the pleasure of welcoming you back the next time you're in the area.Warm Regards,Guest Relations Manager
by A verified traveler
Posted 26 Dec 2024
Comment from Hotel Management
27 Dec 2024 by GM, Hotel Management
Dear Brian,Thank you for choosing Comfort Inn St Louis - Airport and for taking the time to rate us. We are delighted to see that you've given us a 5-star rating. Even though you didn't leave a written review, your rating speaks volumes about your experience with us, and we sincerely appreciate it. We hope your travels bring you back to St Louis in the future and that we will have another opportunity to serve you. Warm Regards,Guest Relations Manager
by A verified traveler
Posted 26 Dec 2024
Entrance road is off a very congested one way highway. Had to loop around and almost missed it again. Poor civil design
Comment from Hotel Management
27 Dec 2024 by GM, Hotel Management
Dear Kent,Thank you for taking the time to share your experience with us at Comfort Inn St Louis - Airport. We appreciate your feedback and are pleased to know that despite the initial difficulty in locating our entrance, you found our hotel to be worthy of a five-star rating. We acknowledge that the entrance road can be a bit tricky to navigate due to its location off a congested one-way highway, and we're sorry for any inconvenience this may have caused you.We are continuously seeking ways to improve our guest's experience and your feedback is valuable in this process. We will certainly take your comments into consideration as we strive to provide the best service possible for our guests. We look forward to the opportunity to serve you again in the future.Warm Regards,Guest Relations Manager
by A verified traveler
Posted 25 Dec 2024
Comment from Hotel Management
26 Dec 2024 by GM, Hotel Management
Dear Mary,Thank you for taking the time to rate your recent stay at Comfort Inn St Louis - Airport. While we would have loved to hear your thoughts in more detail, we understand that sometimes less is more. Your rating speaks volumes about your experience and we are grateful for your feedback. It is our goal to provide comfortable and convenient accommodations to all our guests, and your rating is a testament to our efforts. We look forward to welcoming you back in the near future.Warm Regards,Guest Relations Manager.
by A verified traveler from Boynton Beach
Posted 24 Dec 2024
Comment from Hotel Management
26 Dec 2024 by GM, Hotel Management
Dear James,We're delighted to see your 5-star rating for Comfort Inn St Louis - Airport! While you didn't leave a written review, your rating speaks volumes about your experience, and we are genuinely pleased that you enjoyed your stay with us.We always strive to provide our guests with a comfortable and enjoyable stay, and we're glad to know we were successful in our efforts. We hope your travels bring you back to St Louis soon, and we look forward to the opportunity to serve you again. Warm Regards,Guest Relations Manager.
by A verified traveler
Posted 24 Dec 2024
Room was clean. Shower was a little dirty and needed some TLC. Ample amount of parking and close to the airport. Property does not have transportation to the airport.
Comment from Hotel Management
26 Dec 2024 by GM, Hotel Management
Dear James,Firstly, we are grateful for your stay at the Comfort Inn St Louis - Airport and for taking the time to share your thoughts with us. It's heartening to hear that you found our rooms clean and our parking satisfactory. Our location near the airport is indeed a feature we are proud of and we're glad it served you well.We regret to learn about your experience with the shower cleanliness and lack of airport transportation. Your feedback is invaluable as it helps us identify areas where we can enhance our guest experiences. Please know that we are committed to making continuous improvements and your comments will certainly guide us in this process. We hope to have the opportunity to welcome you back in the future for a more seamless stay.Warm Regards,Guest Relations Manager.
by A verified traveler
Posted 21 Dec 2024
Our room had dirty tissues and long black hairs in the shower. Unfortunately, we checked in later at night and have to wake up for a very early morning flight so we are just making do and cleaned up as best we could to make it feel clean.
Comment from Hotel Management
21 Dec 2024 by GM, Hotel Management
Dear Sandra,Thank you for taking the time to share your recent experience at Comfort Inn St Louis - Airport. We deeply regret to hear about the issues you encountered with cleanliness in your room. Your comfort and satisfaction are of utmost importance to us and your feedback is essential in our efforts to continuously improve our standards and services.We would like to assure you that we have taken your concerns very seriously. Our team is committed to providing a clean, comfortable and welcoming environment for all our guests. We understand the inconvenience this must have caused you, especially given your tight schedule. Please accept our sincere apologies and know that we are working diligently to ensure such instances are not repeated in the future.Warm Regards,Guest Relations Manager
by A verified traveler
Posted 18 Dec 2024
Comment from Hotel Management
19 Dec 2024 by GM, Hotel Management
Dear Nikita,Thank you for taking the time to rate your stay at Comfort Inn St Louis - Airport. We are sorry to see that we did not meet your expectations fully, and we express our sincere apologies for any inconvenience you may have experienced. Our team is committed to providing each guest with an exceptional stay, and it seems we fell short during your visit. We value your feedback as it helps us identify the areas we can improve the guest experience. We would love the opportunity to serve you better in the future. If you wish to share more details about your stay, we encourage you to reach out to us directly. We look forward to welcoming you back and ensuring your next visit is a more positive and memorable one. Warm Regards,Guest Relations Manager
by A verified traveler
Posted 13 Dec 2024
I think the parking could be better but other then that 5 stars
Comment from Hotel Management
13 Dec 2024 by GM, Hotel Management
Dear Laquitta,Thank you for taking the time to share your experience at Comfort Inn St Louis - Airport. We are thrilled to hear that you had an overall positive experience and appreciate your 5-star rating. We noted your concern regarding the parking situation. Please know that your feedback is highly valued and will be taken into consideration as we continue to enhance our amenities. We are committed to creating the best possible experience for our guests and your comments will help us do just that. We look forward to welcoming you back to Comfort Inn St Louis - Airport in the future.Warm Regards,Guest Relations Manager.
