Ratings based on 687 Verified Reviews
4.3 Room cleanliness
3.5 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Dec 2024
No information on how to check-in was shared beforehand. Get there, check-in system is broken and had to go to 4 seasons for checking in. Not a big deal but that could have been communicated beforehand. They also never replied to my message I sent them. Service rating? What service?
Comment from Hotel Management
28 Dec 2024 by Author, Hotel Management
Dear Sebastian,
Thank you for your feedback. We are sorry that there was an inconvenience at check-in and that you did not receive prior information about the process.
We understand the importance of clear communication in such cases and will ensure that this is better communicated in the future.
We also regret that your message went unanswered - this is not our standard. We take your comments very seriously and are working to further improve our service.
We hope you will give us another chance to take better care of you during your next stay.
Yours sincerely,
Your team from the VIVA Hotel Lübeck
by A verified traveler
Posted 16 Oct 2024
Was clean and the beds were extremely comfortable.
Comment from Hotel Management
18 Oct 2024 by Author, Hotel Management
Dear guest,
Thank you very much for your positive review.
It is nice to know that you felt comfortable with us and had a good time.
We are already looking forward to your next visit.
With kind regards,
Your team from the VIVA Hotel Lübeck
by A verified traveler
Posted 26 Aug 2024 on Hotels
It was nice Area and clean place.
But I do recommend if they put one fridge in the room.
by A verified traveler
Posted 21 Jul 2024
No receptionist on the property, all digital
by A verified traveler
Fine if you're just looking for a bed for a night
Posted 12 Jul 2024 on HotelsThe pictures on this site were not really reflected in the actual room. The room was a small desk and a simple bed, and also naturally a toilet and a shower.
The room was not filthy, but not exactly clean.
There was only a partial covering of the window and outside is some sort of industrial site that was a little noisy from early morning on.
It was fine for me as I just needed a place to rest for the night, but I probably wouldn't stay there long if I was visiting Lubeck.
by A verified traveler
Posted 1 Jul 2024
by A verified traveler
Posted 29 May 2024
by A verified traveler
Posted 16 May 2024
Alles war gut
by A verified traveler
Posted 23 Mar 2024 on Hotels
by A verified traveler
Posted 8 Sep 2023
