Ratings based on 44 Verified Reviews

3.2 out of 5
50% of guests recommend
3.5 Room cleanliness
3.3 Service & staff
3.2 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
4 out of 5
by kay from coventry

friendly

Posted 4 Apr 2013 on Hotels
This hotel was great for us the people who owned it are very helpfull and relaxed .we had a loverlly stay very quiet id recomend it for a no stress place to stay
Comment from Hotel Management
14 May 2021 by Marie, Hotel Management
Thank you for rating us with such awesome words, We will strive to keep up with your expectations every time. Regards, Marie!
4 out of 5
by A verified traveler

march 2013

Posted 3 Apr 2013 on Hotels
The room was clean and comfortable and the staff were very friendly and accommodating. Good value for the money.
Comment from Hotel Management
14 May 2021 by Marie, Hotel Management
Thanks for such a lovely review, Delighted to know that you liked our services. Hope to welcome you again soon. Regards, Marie!
2 out of 5
by Jackie from Sussex

Faulty Towers

Posted 11 Mar 2013
Pros: We had a large room
Cons: The poor excuse for breakfast and staff smoking outside
Location: Strange place for hotel in middle of housing estate. I suspect the hotel sold the grounds for development making it appear very sqashed.
The first impression was of staff smoking outside front entrance and a shabby lobby area. The room was large and light with a good sized bathroom. Breakfast was a joke we wandered around the ground floor until we found a few laid tables and one bowl by some tired looking cereal. No juice or tea or coffee and no staff to be seen. Then a bit later we saw someone gather up the cereal and bowl without so much as a good morning or "are you ok would you like anything?" We decided to cut our losses and leave to find a decent brekkie somewhere else. I think a visit from the "hotel inspector" would sort this place out as it needs an overhaul for sure.
Comment from Hotel Management
14 May 2021 by Marie, Hotel Management
Dear Jackie, It was a privilege to have you as our esteemed guest. we heartily thank you for your wonderful remarks. We have duly noted your feedback and Will act upon it as well. We do hope that you would give us an opportunity to experience our renewed services. Regards, Marie!
1 out of 5
by Sam from UK

Dreadful

Posted 12 Jan 2013
Pros: Leaving
Cons: Entering
Location: Good carparking
The word dreadful is very apt for my overal consideration. The reviews on the website are misleading I experienced no TV, no Bar, no Resturant, no full breakfast (cereal and toast provided), time had changed without warning from 07.30 to 09.00 to 08.30 - 10.00. All these facilities featured on the website as being available. There was only one person at the Hotel and although polite he made several contradictory statements in heis excuse making. I can only conclude this review with just one word 'dreadful'
Comment from Hotel Management
14 May 2021 by Marie, Hotel Management
Hi, Sam! We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Marie!
1 out of 5
by A verified traveler

Visiting family.

Posted 8 Nov 2012 on Hotels
The hotel (which is only 2 star, by the way, get your facts straight) is dilapidated and understaffed, is not welcoming and difficult to find. We were not able to get even a sandwich when we arrived and in the morning they tried to charge us £11/head for a cooked breakfast. We were given half cooked toast and disgusting coffee, which was supposed to be a 'continental breakfast'. In the bedroom , which we paid for as a de-luxe room, with a small double bed there were just two teabags,two milks and a few coffees. The whole experience was disastrous and I am very disappointed with your service in respect of the description of the hotel.
Comment from Hotel Management
14 May 2021 by Marie, Hotel Management
Hi, We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you by an amazing stay ahead. Regards, Marie!
4 out of 5
by RAQUEL

HOSPITABLE OWNERS

Posted 1 Nov 2012 on Hotels
We were received in a very friendly manner and were given advice on places to visit. Very nice dinning room and good service.NEW CLEAN NICE WHITE BED LINNEN. Genuine hospitable father and son!
Comment from Hotel Management
14 May 2021 by Marie, Hotel Management
Thanks for such a lovely review, Delighted to know that you liked our services. Hope to welcome you again soon. Regards, Marie!
4 out of 5
by Mark

Safe to Stay Here!

Posted 18 Oct 2012 on Hotels
Having read the early reviews I was getting nervous about my stay - but I have to say that I was very happy with the hotel, and very pleased with the staff. I had a clean single, a bit dated but perfectly fine and at a very reasonable rate. They are still rebuilding their business after it was allegedy wrecked by others - so TVs and cooked breakfasts are not up and running yet. I had a problem leaving very early (main door locked) but eventually found the side door - a permanent sign for guests would be helpful. If you need good honest rooms at a good price, feel safe to book with these people.
Comment from Hotel Management
14 May 2021 by Marie, Hotel Management
Thanks for the positive rating, We feel thankful to have honest feedback from you. It will help us to a better level of expertise. Have a pleasant day! Regards, Marie!
2 out of 5
by Tony from Cambridge, UK

Shabby and poorly managed

Posted 15 Sep 2012
I was the only person staying in the hotel so they gave me a shabby room without a TV. When I complained and argued they provided a TV that did not work so then reluctantly upgraded me to a "better" room with a window that did not close properly due to a missing latch and scruffy, ill fitting curtains that did not keep the light out. I always assume that hotels will give you the best room available. A continental breakfast was provided (apparently a small popup window told me it was not a cooked breakfast when booking); it seems that on the continent they have white sliced bread toast, cheap jam and tinned grapefruit.
Comment from Hotel Management
14 May 2021 by Marie, Hotel Management
Hi, Tony! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Marie!
1 out of 5
by Donna

Oh dear... Don't bother, so so dodgy

Posted 9 Sep 2012 on Hotels
Their description is absolutely fictional. The hotel is no where near anything, its in a terrible location. I could go on and on about the lies told by the manager, but to summarise, it is abslutely impossible that this hotel is any more than 1 star. Even when we tried to check out there was no one in the office until about 9:30, we just stood there for an hour ringing the bell and calling the phone with no reply. It is like a ghost town, the hotel is completely empty.
Comment from Hotel Management
14 May 2021 by Marie, Hotel Management
Sorry for the hassle you faced, We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Marie!
3 out of 5
by Mick from Kent

Basic Hotel with good staff

Posted 3 Sep 2012
Pros: Staff & location
Cons: No Evening meals Available
Staff The 3 staff very good and friendly. location good Continental breakfast consisted of cereal/toast grapefruit juice tea/coffee and Orange/Apple juice, although you could pay extra £8 for full English . At the moment there are no evening meals available at hotel, which If I had known prior to booking I wouldn't have chosen this hotel
Comment from Hotel Management
14 May 2021 by Gabi, Hotel Management
Apologies for the inconvenience caused, Mick! We have marked a note for the experience you had with us to ensure your next stay is pleasant. Wish you a wonderful day ahead. Regards, Gabriel!