Ratings based on 302 Verified Reviews
3.8 Room cleanliness
4.2 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Nov 2024
Our stay was very enjoyable from momrnt we checked in we was treated very politly and nothing was too much trouble.
Comment from Hotel Management
9 Nov 2024 by Lisa, Hotel Management
Hi, Robert! Happy to hear that you admire our services. We look forward to serving you soon. Regards, Lisa
by A verified traveler
Posted 1 Nov 2024
I’m glad we only stayed for one night.
We were met by a lovely guy who showed us the facilities garden, bar and breakfast room. Very hospitable
However when we walked upstairs to our room everything was extremely dated, carpet very dirty and smelt musty and old.
When we got to our room, it was the same, smelt, no wonder the window was open when we arrived. The carpet was filthy and the bathroom well, it also smelt the Lino wasn’t even fitted or on the floor properly there was a big bubble in the middle. The shower was a complete waste of space, hardly any water came out and when it did it went from cold to absolutely scorching, then very quickly went cold. Wasn’t able to have a shower so washed in the sink
The bed was comfortable but due to how dirty everything else was we were very uncomfortable sleeping in it so slept on top of the bed
We was wary about staying for breakfast but took the plunge, it was good, hot and edible
Comment from Hotel Management
9 Nov 2024 by Lisa, Hotel Management
We are sorry for the inconvenience, David! We can understand that your stay did not meet your expectations. Do not worry we will strive hard to serve better. Do give us another opportunity and we will ensure that you experience the comfort and hospitality we are known for. Hope to welcome you soon. Regards, Lisa
by A verified traveler
Posted 11 Oct 2024
The staff were so friendly and helpful. The facilities have been refurbished and offers a bar and restaurant with delicious food. It was a lovely quiet stay within walking distance of the gardens in St Leonard’s as well as Hastings and the old town. Would definitely stay again and would highly recommend.
Comment from Hotel Management
12 Oct 2024 by Author, Hotel Management
Dear Guest,
Thank you for taking the time to share your wonderful experience at our property. We are delighted to hear that our staff offered you friendly and helpful service. It's great to know that you enjoyed the refurbished facilities, as well as the bar and restaurant serving delicious food. We're glad that you had a lovely and peaceful stay, and found our location convenient for exploring St Leonard's gardens, Hastings, and the old town. We appreciate your recommendation and look forward to welcoming you back in the future.
Warm regards,
Team OYO
by A verified traveler
Posted 1 Oct 2024
Overall a very good stay
Comment from Hotel Management
9 Nov 2024 by Lisa, Hotel Management
Thank you for the pleasing feedback, Peter! We will put in our continuous efforts to provide consistent service every time. Regards, Lisa
by A verified traveler
Posted 29 Sep 2024
Safe parking, staff friendly.
It is a basic hotel, you get what you pay for.
Comment from Hotel Management
30 Sep 2024 by Author, Hotel Management
Dear Guest,
Thank you for sharing your feedback regarding your recent stay with us. We are glad to hear that you found our parking safe and our staff friendly. At OYO, we strive to offer a comfortable stay at affordable prices.
We understand that our hotel may offer a basic experience, but we always aim to provide our guests with clean and cozy accommodations. Should you have any specific suggestions for improvement, we would love to hear them.
If you have any further queries or need assistance with anything, please feel free to reach out to us at guestsupport.na@oyorooms.com. Our dedicated team is here to help.
Warm regards,
Team OYO
by A verified traveler
Posted 25 Sep 2024
Thank you lovely short stay would stay again
Comment from Hotel Management
25 Sep 2024 by Author, Hotel Management
Dear Guest,
Thank you for your kind words! We're glad to hear that you had a lovely short stay with us. Our team is delighted to know that you would consider staying with us again. If you need any further assistance or have any questions, please feel free to reach out to us at guestsupport.na@oyorooms.com. We're here to help!
Best regards,
Team OYO
by A verified traveler
Posted 17 Sep 2024
.
Comment from Hotel Management
18 Sep 2024 by Author, Hotel Management
Dear Guest,
Thank you for sharing your experience with us. We apologize for any inconvenience caused during your stay. We value your feedback and will use it to improve our services. If you need any further assistance, please feel free to reach out to us at guestsupport.na@oyorooms.com.
Warm regards,
Team OYO
by A verified traveler
Posted 11 Sep 2024
Room and bathroom very clean. Staff very friendly. Highly recommend
by A verified traveler
Posted 29 Aug 2024
Property was clean and was a good price, would stay again.
Comment from Hotel Management
16 Sep 2024 by Barbara, Hotel Management
Thanks for your kind and lovely words, Maria! The biggest joy lies in seeing our guests satisfied, we will try our best to meet your expectations in future stays too. Regards, Barbara
by A verified traveler
Posted 23 Aug 2024
Clean and tidy, friendly staff
3 floors no lift
Comment from Hotel Management
16 Sep 2024 by Lisa, Hotel Management
Heartfelt gratitude for sharing this, David! This brings more responsibilities on our shoulder to ensure your future visit is nothing less than amazing. Keep this love coming :) Regards, Lisa
