Ratings based on 699 Verified Reviews
4.1 Room cleanliness
3.8 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Dec 2024
Can use more menu option in the buffet.
by A verified traveler
Posted 1 Dec 2024
Comment from Hotel Management
2 Dec 2024 by FMM, Hotel Management
Dear Patricia,Thank you so much for your glowing 5-star review! We're absolutely delighted to know you had such a wonderful experience with us. Your kind feedback motivates our team to continue providing exceptional service and unforgettable moments. We can’t wait to welcome you back for another amazing stay in paradise!Warm regards,Frederick Sengewitz, General Manager, Royalton Antigua, An Autograph Collection All-Inclusive Resort
by A verified traveler
Posted 30 Nov 2024
The property is very scenic. Beautiful water views, beach is clean with no weeds, has hiking trail up a hill and more! However, the service is poor. Keep running out of food (sodas, lemons, spoons, glasses!) Silly why management will let these things happen.
Comment from Hotel Management
2 Dec 2024 by FMM, Hotel Management
Dear Hemang,Thank you for your feedback. We're thrilled to hear you enjoyed the scenic beauty of the property, including the clean beach and hiking trail. However, we sincerely regret the service shortcomings you experienced, including the lack of essential items.Please rest assured that your concerns will be shared with our management team to address these operational gaps. Your insights are invaluable as we work to enhance the guest experience, and we hope for the opportunity to welcome you back with improved service.Warm regards,Frederick Sengewitz, General Manager, Royalton Antigua, An Autograph Collection All-Inclusive Resort
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Royalton Antigua, Management Team, Hotel Management
Dear Janet-Lee,Thank you for choosing our resort and for sharing your experience with us.Our team consistently aims to provide exceptional holidays to each of our valued guests and we are thrilled to learn that your recent visit did not disappoint.It was undoubtedly a pleasure hosting you, we thank you for your excellent rating and look forward to your return.Kindest Regards,
by A verified traveler
Posted 17 Nov 2024
Terrible place. No flexibility.
Comment from Hotel Management
21 Nov 2024 by Royalton Antigua, Management Team, Hotel Management
Dear Bayar,Thank you for choosing our resort for your vacation.We apologize for the less-than-perfect experience and hope it hasn't tarnished your view of our brand.Our customer feedback is invaluable to us. The concerns shared were carefully noted and will be shared with our team for further review and any necessary improvements. We hope you will give us another opportunity to provide you with a vacation that exceeds your expectations.Best Regards,
by A verified traveler
Posted 16 Nov 2024
I thought the whole experience was great. They ran out of food at times and not a variety of food.
Comment from Hotel Management
21 Nov 2024 by Royalton Antigua, Management Team, Hotel Management
Dear Christy,Thank you for choosing our resort and for sharing your experience with us.Our team consistently aims to provide exceptional holidays to each of our valued guests and we are thrilled to learn that your recent visit did not disappoint.It was undoubtedly a pleasure hosting you, we thank you for your excellent rating and look forward to your return.Kindest Regards,
by A verified traveler
Posted 16 Nov 2024
This property is located in St. John and there are not too many activities inside the resort during the day. They do have nightly performances. The property is out of reach from the town and through some not so favorable area hence forth it’s not safe to wonder off the property.
Comment from Hotel Management
21 Nov 2024 by Royalton Antigua, Management Team, Hotel Management
Dear Bibi,Thank you for choosing our resort for your vacation.We sincerely appreciate your feedback, and we are committed to learning from this experience to enhance our services. Your insights are invaluable to us, and we will share them with our team to inspire improvements.We hope you will allow us the privilege of welcoming you back for a vacation that truly exceeds your expectations.Best Regards,
by A verified traveler
Posted 15 Nov 2024
Staff member richard ruined whole experience.
Comment from Hotel Management
21 Nov 2024 by Royalton Antigua, Management Team, Hotel Management
Dear Bayar,Thank you for choosing our resort for your vacation.We apologize for the less-than-perfect experience and hope it hasn't tarnished your view of our brand.Our customer feedback is invaluable to us. We carefully noted the concerns shared and will share them with our team for further review and any necessary improvements. We hope you will give us another opportunity to provide you with a vacation that exceeds your expectations.Best Regards,
by A verified traveler
Posted 12 Nov 2024
Lobby area smells so nice, fresh and clean, but rooms need to be updated, majority of the staff members were not friendly, they look like they don’t want to work, long wait to order a drink, buffet needs to have more variety of food, we saw cockroaches in the bathroom,. I would also suggest a dehumidifier in the rooms since it’s so humid that the sheets feel wet. Steakhouse is not so great, neither Italian restaurant But everything else is good, Nice pool area and bar, beautiful beach, but I would also suggest for travelers to carry repellent.
They also need more entertainments.
Comment from Hotel Management
12 Nov 2024 by Royalton Antigua, Management Team, Hotel Management
Dear Rosa,Thank you for choosing our resort for your vacation.We appreciate your kind words about the refreshing ambiance of our lobby and our stunning beach and pool area.While we acknowledge the areas where we fell short, we hope it hasn’t dimmed your perception of our brand.Customer feedback is our guiding light. We’ve carefully noted your concerns and will share them with our team to inspire growth and improvement.We eagerly anticipate the opportunity to create a remarkable vacation experience that truly inspires you.Best Regards,
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Royalton Antigua, Management Team, Hotel Management
Dear bdulaziz ,Thank you for choosing our resort for your vacation.We apologize for the less-than-perfect experience and hope it hasn't tarnished your view of our brand.Our customer feedback is invaluable to us and the concerns shared were carefully noted and will be shared with our team for further review and any necessary improvements. We hope you will give us another opportunity to provide you with a vacation that exceeds your expectations.Best Regards,
