Ratings based on 15 Verified Reviews
4.9 Room cleanliness
4.8 Service & staff
5.0 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Jul 2023
Excellent all around, especially for its top notch fine-dining restaurant (The Cove), and 3 private beaches. But, as one should expect when in the Caribbean, overpriced food in very, very small portions.
by A verified traveler
Posted 10 Jul 2023 on Orbitz
by A verified traveler
Posted 5 Feb 2023
by A verified traveler
Posted 3 Oct 2022 on Travelocity
by A verified traveler from Oakville
Posted 27 May 2022
After reading all the glamorous reviews online, we decided to visit Blue Waters. We booked Cove all-inclusive with “consierge” service. The location is beautiful. The Cove villas have great views of the water. The rooms are spacious and clean. The private pool per villa is very clean and quiet.
Food is at best average. Breakfast is exactly the same every day with very limited options. Lunch was better at Carolyn’s than the Palm. Dinner at the Cove was the biggest joke. It is advertised as Michelin star restaurant. Any average restaurant chain has better food than this restaurant. The menu doesn’t change either. Dinner at the Palm was hit and miss but overall nothing exciting. Portions are small and if you request more food, you are ignored or looked at as though you are asking for too much (once again we had all inclusive purchased).
The so called consierge did nothing other than book our dinner and ask if we needed anything for the room. The hotel manager preferred to only talk to UK guests - everyone else was completely ignored. Same was with the Manager of Palm.
We asked about excursions available and the consierge literally asked us to go check a few folders on a desk - we asked for advice and were offered none.
The service at the restaurants is very very slow. Only the team at Carolyn’s seemed to be more alert. Everyone else was in no rush. We decided that it might be a hotel strategy so that people do not get encouraged to order more.
Overall a mediocre stay.
by A verified traveler
The staff make the resort
Posted 28 Sep 2019 on HotelsAn excellent resort hotel with the most wonderful staff & management.
Room to relax & enjoy the facility’s on offer.
If a problem happens then it is resolved very quickly.
No mosquitoes issues here, with regular fogging & room defenders.
Comment from Hotel Management
30 Sep 2019 by Sophia James - Front Office Manager, Hotel Management
We're thrilled your time with us was excellent! We endeavor to go above and beyond to ensure our guests have a memorable experience.
We look forward to hosting you again for another fantastic experience!
by A verified traveler
Posted 6 Feb 2019 on Travelocity
Beautiful resort, but not handicapped accessible. Lots of steps, very few ramps, and difficult to get to beach. Two of the 3 restaurants were not accessible at all due to flights of stairs, and the beach bar was the same.
Comment from Hotel Management
7 Feb 2019 by Sophia - Exec. Administrative Assistant, Hotel Management
Thank you for sharing this with us. We’d love to look into additional ways we can continue to make the resort handicap accessible – we want everyone to be able to comfortably enjoy their stay with us. We’re sharing your feedback with the General Manager and the owners as we look to ways to address this in the near future.
by A verified traveler
Posted 26 Nov 2018
The property was beautiful and so well maintained. The staff was extremely friendly and helpful. We were there for a week and only left the property one time. It was one of the most relaxing vacations we have ever experienced.
Comment from Hotel Management
27 Nov 2018 by Kevin, Hotel Management
Thank you for giving us a perfect rating! I'm sure our entire resort staff enjoyed catering to your needs as much as you enjoyed staying with us.
Visit us again soon for another relaxing vacation.
Sincerely,
Kevin Phillips, General Manager
Recommended
for Everyoneby A verified traveler from NJ
Lovely Stay !
Posted 12 Oct 2018From check in to check out everything was wonderful . The staff are friendly and warm especially Karen our concierge and Wingrove at the pool bar . Romaine was fantastic at the Cove restaurant. Everyone knows your name on day one ! This was our 4th time in Antigua and our first at this resort . We will definitely be back next year and highly recommend to all our family and friends ! Also water sports staff especially Rocky !!!
Comment from Hotel Management
17 Oct 2018 by Kevin, Hotel Management
Thank you very much for such a great review Janet! We really appreciate you taking the time out to share your experience with us and have passed on your praises to Karen, Wingrove, Romaine and Rocky.
We are happy that you have fallen in love with our island and look forward to seeing you next year along with your family and friends!
Sincerely,
Kevin Phillips
General Manager
by A verified traveler from Washington, DC
Posted 15 Sep 2018 on Orbitz
Great hotel premises and cleanliness as well as friendly staff. The real dissappponrment was the lack of food venues and poor quality of food. There were no selections expected at the hotel of this high rating. We expressed our disappointment with quinine to the staff and only closer to our departure the staff was able to provide some limited options (examples: no fresh juices or fruit, selection limited to bananas only, given the island should have access to much wider selection of fresh lattice and veggies). Overall staff and property were excellent and we truly enjoyed our stay, that said lack of any night entertainment, poor quinine and daily choice of deserts was a bit of a disappointment.
Comment from Hotel Management
20 Sep 2018 by Kevin, Hotel Management
Thank you for sharing your feedback regarding your stay and your kind words about our friendly staff.
We are continually trying to improve the variety and quality of food items that we offer and I am glad that we were able to accommodate some of your requests for more dining options.
Thank you for staying at the Blue Waters Resort & Spa and we hope that you will consider us for your next vacation!
Sincerely,
Kevin Phillips
General Manager
