Ratings based on 130 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Dec 2024
Very good
by A verified traveler
Posted 28 Oct 2024
I reserved a room on the bottom floor and wasn’t notified until check-in that no rooms were available on the ground floor. I tend to get swollen feet while traveling and got that room in case I had that issue. I would have liked to be notified that it wasn’t available prior to getting to Antigua. On the first night, I came in to a leak in the bedroom coming from the next room. The second night, the kitchen sink was on in my unit even though I never touched the kitchen. The third night, a huge roach was on my bathroom counter. I didn’t know that I wouldn’t receive new towels or toilet paper, especially after I used my towels to wipe up the water from the leak.
Comment from Hotel Management
30 Oct 2024 by Connie's Comfort Suites, Hotel Management
Thank you for sharing your valuable feedback. We deeply apologize for any inconvenience you faced during your stay, and we truly appreciate your understanding. The room change was a result of an unexpected maintenance issue, and we regret not informing you sooner, especially since we understand the importance of a ground floor room for your comfort.We are also concerned to hear about the maintenance issues in your room. We take these matters seriously, and our team is already addressing them to ensure they do not happen again, including enhancing our pest control measures. Additionally, we strive to have all amenities available for our guests upon request, given that our cleaning services occur every three days. Should you need anything during your stay—whether it’s fresh towels or supplies—please do not hesitate to reach out to us.Thank you once more for bringing these issues to our attention. We are dedicated to making improvements and would love the opportunity to provide you with a significantly better experience if you choose to stay with us again. Your satisfaction is our priority, and we look forward to exceeding your expectations in the future.
by A verified traveler
Posted 2 Oct 2024
Nice staff
Comment from Hotel Management
30 Oct 2024 by Connie's Comfort Suites, Hotel Management
We want to sincerely thank you for the wonderful review. Your support means a lot to us and truly helps in enhancing our reputation. We appreciate your kind words and the time you took to share your experience.
by A verified traveler
Posted 14 Sep 2024 on Hotels
Comment from Hotel Management
30 Oct 2024 by Connie's Comfort Suites, Hotel Management
We want to sincerely thank you for the wonderful review. Your support means a lot to us and truly helps in enhancing our reputation. We appreciate your kind words and the time you took to share your experience.
by A verified traveler
Posted 6 Aug 2024
I had a late check in and the lady was very pleasant and accommodating towards me. The place was very clean. The TV signal was great and the A.C worked well and there are local shops.
I would have liked to see a bigger bottle of water in the fridge than what was provided (it was a small bottle) and perhaps a small snack. But other than that, I was happy with my choice.
by A verified traveler
Posted 8 Jun 2024
The check in experience is chaotic. The room I was assigned per the booked room was changed, putting me in a very uncomfortable single bed and untidy room. The bathroom did not have soaps, toilet pepper, and appropriate towel.
The room.was so tight and unfortable that we had to squeeze our portable crib fpr one of our infant.
I had to sleep in the two seat coach to give space to my partner and our other infant.
This is a very mediocre service. I wish I had find an alternative hotel. Unfortunately i arrived at the premises after 8.30pm
by A verified traveler
Posted 30 May 2024
by A verified traveler
Posted 28 Apr 2024
It was comfortable,not to far from anything, convenient, overall it was good stay i would stay again
by A verified traveler
Posted 15 Apr 2024 on Hotels
Comment from Hotel Management
16 Apr 2024 by Connie's Comfort Suites, Hotel Management
Thank you Sir for your kind words. It was a pleasure hosting you. we try our very best to ensure our guests are satisfied .Looking forward to another visit from you soon.RegardsLouisa
by A verified traveler
Posted 9 Mar 2024
Comment from Hotel Management
16 Apr 2024 by Connie's Comfort Suites, Hotel Management
We are extremely happy that you had a lovely time. Our aim is to improve our product to ensure quality service.Kind RegardsLouisa
