Ratings based on 982 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Jun 2024
Shuttle service to and from the airport was exceptional
by A verified traveler
Posted 29 Jun 2024
Rooms were great! Staff was wonderful! Shuttle service was exceptional!
by A verified traveler
Posted 27 Jun 2024
All good. Rooms are spacious.
Questionable something under the couch mattress on the fold out bed. Not cleaned.
Comment from Hotel Management
27 Jun 2024 by Jacques Arnal General Manager, Hotel Management
Ricky, Thank you for your great rating and for letting me know about the couch mattress on the fold out bed. I will let our Housekeeper know to ensure this is cleaned and not missed for our future guests.
by A verified traveler
Posted 26 Jun 2024
We had booked to stay at this facility for two nights. Within the first hour, we realized we made a mistake and enquired about cancelling the second night. The over worked and under staffed front desk team were gracious in allowing a refund for the second night. The room itself was clean and nice, but everything else, from the high crime location and industrial view out the window, to the unsupervised children running around in wet swimming gear because the pool door lock had been defeated and no room key cards were required to unlock the pool door, negated the enjoyment of the room itself. Common areas were in desperate need of a thorough vacuum. None of the 110 volt outside outlets worked to plug in our EV using its 110 volt/12 amp standard plug (same as a portable hair dryer). There was a visibly intoxicated youth in the lobby area when we checked in. I would not recommend staying at this facility as it is currently managed.
Comment from Hotel Management
27 Jun 2024 by Jacques Arnal General Manager, Hotel Management
Mike, I am happy that you found the room clean and nice. Our location being situated near the airport is convenient for our guests.I checked the pool lock and it is operating properly with only guests with room keys can access it. I will speak with our Housekeeper regarding the hallway carpets. The outside plugins are for the winter to plug in vehicles. The youth in the lobby was dealt with as we have security that took care of the situation. We are sorry you did not enjoy your stay or our location.
by A verified traveler
Posted 25 Jun 2024
They never cleaned my room once
Comment from Hotel Management
25 Jun 2024 by Jacques Arnal General Manager, Hotel Management
Kirby, We apologize for not cleaning your room. I will speak with our Housekeeping Manager to ensure this is rectified.
by A verified traveler
Posted 24 Jun 2024
Ok
Comment from Hotel Management
25 Jun 2024 by Jacques Arnal General Manager, Hotel Management
Tracy, Thank you for taking the time to rate your recent stay. If there is anything we can do to make your stay better, please let us know.
by A verified traveler
Posted 24 Jun 2024
Love this hotel
Comment from Hotel Management
25 Jun 2024 by Jacques Arnal General Manager, Hotel Management
Sheri, Thank you for the great rating and comment!We are so pleased that you love our Hotel. We hope to see you again soon!
by A verified traveler
Posted 24 Jun 2024
Staff were very pleasant, friendly, and helpful. Would definitely recommend the Hampton Inn by Hilton in Winnipeg Polo Park!!!!!
Comment from Hotel Management
24 Jun 2024 by Jacques Arnal General Manager, Hotel Management
Thank you Nancy, I am so pleased that our staff were friendly and helpful and you had a great stay. We look forward to having you back in the near future !
by A verified traveler
Posted 23 Jun 2024
Good
Comment from Hotel Management
25 Jun 2024 by Jacques Arnal General Manager, Hotel Management
Thank you Ruslan, If there is anything we can do to make your next stay more enjoyable, please let us know.
by A verified traveler
Posted 21 Jun 2024
The people are the best
Comment from Hotel Management
21 Jun 2024 by Jacques Arnal General Manager, Hotel Management
Thank you Gary ! We appreciate that you took the time to let us know about your stay and your great comments!
