Ratings based on 441 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Oct 2024
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by A verified traveler
Posted 29 Aug 2024
I enjoyed my stay at the Norfolk Lodge with my family. It was a great location. It was easy to get to the bus station with regular services around the island.The hotel is central and would recommend for those wanting a budget stay. Breakfast was plentiful and staff attentive. Entertainment every night if that's your thing. Jersey is beautiful and would stay again if returning.
Comment from Hotel Management
4 Sep 2024 by Manager, Hotel Management
Thank you for your feedback. It is appreciated.
by A verified traveler
Posted 26 Aug 2024
The property itself and the welcome of guest is on point. Receptionist and cleaners made us feel welcome and engaged in conversation or initiate one in passing.
Not disabled or those with mobility issues. Even after using lift, you will still need to climb a few steps to get onto the landing. The rooms are located on.
I would avoid dinner if you are vegetarian or expect to have a three course meal. Its actuallly more of a buffet advertised as an alcarte menu. As a vegetarian i ate vegetables that are coocked by itself, well the ingredients to a sunday roast. Not worth the price if you eat halal food. You will have the same food as a veg for a ridiculous price for eating vegetables.
Ambiance and music felt like being in an expensive restaurant but it didnt go well the service that was provided. Not even a welcome on the first day to how the 'buffet' worked but taken to seat and within 5 minutes asked what we wanted to eat. Anything that needs to be ordered from the kitchen is written down followed by trlling us where the plates are that dinner works like a buffet.
Water poured, no drink menu given (unsure if there is drink served at all) and to get a refil during the end of dinner service is hard. That because of setting up room for dinner.
Ambience felt as being on a conveyor belt where you seat, eat and go. Minimal contact with service staff who are busy clearing or setting up and seem annoyed when they are call them away srom whatever theyvl doing.
Same experience at break
Comment from Hotel Management
4 Sep 2024 by Manager, Hotel Management
Thank you for your feedback. It is appreciated.
by A verified traveler
Posted 25 Aug 2024
The staff were excellent - professional, friendly, courteous, helpful and understanding. Always willing to help out and provide support when needed. The food was also to a high standard.
The only downside to the hotel is that it is an old building so whilst the rooms are clean and tidy there are a lot of stairs in parts of the building which could causes issues for people with mobility problems although there are some easy access rooms avaialble.
Comment from Hotel Management
4 Sep 2024 by Manager, Hotel Management
Thank you for your feedback. It is appreciated.
by A verified traveler
Posted 22 Aug 2024
We took our car the hotel was near the harbour in a good location, the main shops were in a short walk and so was the marina, lots of parking places at the hotel, main thing was the hotel the staff were excellent so helpfull no matter what problem you have they will sort it,they all were so professional, the food and choice was excellent all in all i couldn't fault it, i have'nt mensioned the swimming pool and the gym all in the price one good hotel and well run.
Comment from Hotel Management
4 Sep 2024 by Manager, Hotel Management
Thank you for your feedback. It is appreciated.
by A verified traveler
Posted 14 Aug 2024
We stayed for 4 nights and enjoyed ourselves. The hotel itself is a little tired but very clean. We went to the pool once and enjoyed it. The breakfast was great. The staff were all lovely and special mention to Irina at brekafast who was consistently especially lovely with us. We will return as/when we return to Jersey.
Comment from Hotel Management
4 Sep 2024 by Manager, Hotel Management
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by A verified traveler
Decent option if staying in St Helier
Posted 23 Jul 2024 on HotelsWe decided to stay at this hotel as it one of the cheapest in St Helier.
Comfortable bedroom (1x double bed + 1x bunk bed for our kids), tidy and clean, same for the bathroom, excellent shower.
We used the swimming pool 1 day as the weather was bad, the water was cool, it could have been a bit warmer.
The staff (reception and breakfast) was overall polite and fairly pleasant to deal with.
The majority of people during our stay were pensioners, there was only 1 other family with young children like us, we stayed here during the end of May school holidays, so I assume that outside the school holidays all guests are usually pensioners.
The breakfast buffet was not bad at all, with sweet and savoury options, the only thing I didn't like was that (like in many other hotels and restaurants) the cutlery, the glasses and the plates were smelling of egg, which I find disgusting and it's something I can't ignore, so I had to walk to the nearest toilets and wash everything before usage.
The hotel is overall slightly outdated like other people have also noticed, however it didn't bother us.
It takes about 15 minutes on foot to reach the central area of St Helier.
Comment from Hotel Management
4 Sep 2024 by Manager, Hotel Management
Thank you for your feedback. It is appreciated.
by A verified traveler
Posted 14 Jul 2024
Comment from Hotel Management
4 Sep 2024 by Manager, Hotel Management
Thank you for your feedback. It is appreciated.
by A verified traveler
Posted 2 Jul 2024
The staff are all very friendly and helpful. The room was A nice size unfortunately it was very noisy with traffic at night even with the windows closed. The bathroom is extremely bright as there is no blinds to block the sun out. It is not very good for disabled people as there are lots of stares. Saying that I would recommend. .
Comment from Hotel Management
5 Jul 2024 by Manager, Hotel Management
Thank you for your custom. We are pleased you enjoyed your stay and would recommend our family owned traditional three AA three Star hotel.
by A verified traveler
Worth a stay.
Posted 21 Jun 2024 on HotelsRoom was a bit dated. 1 solitary pucture on the wall.
But it is the Channel Islands and it's either excellent or there is a big drop in style and standards regarding rooms.
The staff, food and othe amenities were excellent.
Comment from Hotel Management
5 Jul 2024 by Manager, Hotel Management
We are pleased you found our staff, food and amenities to be excellent. Thank you for staying with us.
