Ratings based on 73 Verified Reviews

3.6 out of 5
3.7 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

This traveler left a rating score only Posted 8 Oct 2021
1 out of 5
by A verified traveler

Unacceptable

Posted 27 Sep 2021 on Hotels
The hotel cancelled my booking the night before I was supposed to come and stay and then still charged me the full price even though I was to pay on arrival + I didn’t actually go to the hotel
1 out of 5
by A verified traveler

Don’t use OYO ever

Posted 20 Sep 2021 on Hotels
Booked her weeks in advance. 24 hours before I was due to arrive I was moved to an OYO miles away in Warrington. Shambolic organiasation. New place was a dump. No reason given, no attempt to apologise. Absolutely joke
Comment from Hotel Management
21 Sep 2021 by Jane, Hotel Management
Sorry for the hassle you faced, Steven! We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Jane!
4 out of 5
by A verified traveler

clean and comfortable

Posted 19 Sep 2021 on Hotels
I found many positives in staying at OYO Lakeside Hotel. Clean. Comfortable. Good bathroom. the only criticism I have is the noise from other rooms. Sadly I could hear people opening and closing their doors and the sound of people walking about overhead. This really spoiled an otherwise excellent stay.
Comment from Hotel Management
20 Sep 2021 by Jane, Hotel Management
Thanks for the positive rating, Susan! We feel thankful to have honest feedback from you. It will help us to a better level of expertise. Have a pleasant day! Regards, Jane!
5 out of 5
by A verified traveler

Posted 13 Sep 2021 on Hotels
Very friendly and helpful staff
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 12 Sep 2021 on Hotels
3 out of 5
by A verified traveler

God bless the receptionist, the hotel needs her.

Posted 4 Sep 2021 on Hotels
Very friendly and efficient receptionist. No TV aerial cable in room. Promptly replaced by reception. Smell from sewers in bathroom. Loose toilet seat and tap on wash basin. Toilet paper so cheap your finger go through. No soap provided. Used towel in bathroom and only 1 clean one provided. Dirty cup mark on bedside table in covid period! Bathroom waste bin not empty. No waste bin in room. Insufficiently thick pillows and only 1 each. Having frequently stayed in similar price and cheaper hotels throughout Europe I can say this is the worst.
Comment from Hotel Management
5 Sep 2021 by ivy, Hotel Management
Hi, Peter! We sincerely apologize for the trouble caused. We would like to thank you for sharing such important feedback, we will surely work on this to ensure your next stay turns out to be an amazing one. Regards, Ivy!
5 out of 5
by A verified traveler

Reception staff

Posted 30 Aug 2021 on Hotels
Stay was great we went to see Sir Tom Jones in Haydock and Chris the lovely lady on reception was extremely helpful as I hadn’t printed my tickets out and she very kindly did them for me she also helped a few other guests with taxis etc lovely lady
Comment from Hotel Management
9 Sep 2021 by Arthur, Hotel Management
Hi, Wendy. We are pleased to know you had an awesome stay with us. Your precious words of appreciation always urge us to serve better in the future. Regards, Arthur
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 30 Aug 2021 on Hotels
5 out of 5
by A verified traveler

Tom Jones

Posted 30 Aug 2021 on Hotels
The staff were friendly and I even won a bottle of wine on a scratch card as they were celebrating 2years open . Would defiantly go back 😀
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