Ratings based on 342 Verified Reviews
3.1 Room cleanliness
3.4 Service & staff
3.1 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Dec 2024
Only a couple of employees at desk were helpful
by A verified traveler
Posted 30 Nov 2024
Don't stay here! Dirty and nothing like the photos!!
by A verified traveler
Posted 16 Nov 2024
by A verified traveler
Posted 8 Nov 2024
No heat, noise all night, loud party type banging around and fights until 4 am
Comment from Hotel Management
12 Nov 2024 by Lisa, Hotel Management
We are sorry to disappoint you, Danielle! We can understand that your stay with us has not been a pleasant one. However, we will definitely strive hard to serve better. Do give us another chance and we will ensure that you would experience the comfort and hospitality we are known for. Hope to welcome you soon :) Regards, Lisa
by A verified traveler
Posted 31 Oct 2024
Comment from Hotel Management
7 Nov 2024 by Lisa, Hotel Management
Thanks for taking out your valuable time to rate us, Edgar! We will work even harder to make your stay a memorable one :) Regards, Lisa
by A verified traveler
Posted 30 Oct 2024
Basic
Comment from Hotel Management
30 Oct 2024 by Author, Hotel Management
Dear Guest,
Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you may have experienced during your stay. We appreciate your valuable input as it helps us to improve our services. If there is anything specific that you would like to share or if you need further assistance, please feel free to reach out to us at guestsupport.na@oyorooms.com.
Warm regards,
Team OYO
by A verified traveler
Posted 28 Oct 2024
The condition of the room was very unclean. Crumbs, hair, and other objects on the floor. The fridge was broken, the shower nozzle did not turn on, and there was a very foul fish odor in the room.
Comment from Hotel Management
29 Oct 2024 by Author, Hotel Management
Dear Guest,
Thank you for bringing this to our attention. We apologize for the inconvenience you experienced during your stay. This is definitely not the kind of experience we want our guests to have.
We have shared your feedback with our housekeeping and maintenance teams to ensure that such issues are addressed immediately and steps are taken to maintain the cleanliness and functionality of our rooms.
If you have any further concerns or need any assistance, please feel free to reach out to us at guestsupport.na@oyorooms.com. Our team will be more than happy to assist you.
We hope you give us another opportunity to serve you better in the future.
Warm regards,
Team OYO
by A verified traveler
Posted 27 Oct 2024
The place is run down but clean
Comment from Hotel Management
27 Oct 2024 by Author, Hotel Management
Dear Guest,
Thank you for sharing your feedback with us. We appreciate your observation about the cleanliness of the place. We apologize for any inconvenience caused by the overall state of the property. We're constantly striving to improve our services, and your feedback helps us do just that. If there's anything specific we can assist you with, please feel free to reach out to us at guestsupport.na@oyorooms.com.
We look forward to welcoming you back and providing you with a better experience.
Warm regards,
Team OYO
by A verified traveler
Posted 21 Oct 2024
The automative check in system is very slow and doesn’t work properly. Hotel could do with some updates and the bedding didn’t seem very clean and the pillows are completely flat.
Comment from Hotel Management
22 Oct 2024 by Author, Hotel Management
Dear Guest,
Thank you for sharing your feedback with us. We apologize for the inconvenience you faced during the check-in process. We understand the importance of a seamless and efficient check-in experience, and we will investigate the issue to ensure it is resolved promptly.
We appreciate your suggestion regarding the updates needed for the hotel. We continuously strive to provide the best experience to our guests, and your feedback will help us in prioritizing the necessary improvements.
Furthermore, we apologize for the cleanliness issue you encountered with the bedding and pillows. Our housekeeping team has been notified, and they will take immediate action to rectify the situation.
Should you require any further assistance or have any other concerns, please feel free to reach out to us at guestsupport.na@oyorooms.com. Our dedicated team is always here to assist you.
We hope we have the opportunity to make your next stay with us a more pleasant one.
Warm regards,
Team OYO
by A verified traveler
Posted 20 Oct 2024
The physical property did not match the images posted, the checkin process was through a Kiosk there was no person on the premsise to speak with, the steps leading up to the second floor were not properly secured to the stair case frame, the door to the room did not properly seal when closed, the room smelled of mildew, the bed was very squeaky and appeared very old, the room did not match the images posted and amenities listed were not present in the room (I.E. a desk and chair), physical room damage was painted over and not repaired and stickers being partially peeled off the door were present. Other individuals around the property were not following the minimum 10 feet from building smoking rule, and someone was in the parking directly in front of rooms spray painting a water pump from a ram truck he was actively working on. In its current condition I'd consider this location dilapidated, unsafe, unclean, unkept, poorly maintained, and not effectively managed.
Comment from Hotel Management
21 Oct 2024 by Author, Hotel Management
Dear Guest,
We are extremely sorry for the inconvenience caused during your stay. This is definitely not the experience we aim to provide. We request you to share the booking details at guestsupport.na@oyorooms.com so that we can investigate the matter and ensure appropriate action. We value your feedback and assure you that necessary steps will be taken to address the issues mentioned in your review.
Team OYO
