Ratings based on 935 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Dec 2024
Comment from Hotel Management
17 Dec 2024 by Front Desk Staff, Hotel Management
Thank you for taking the time to complete an online survey concerning your recent stay in our hotel. We appreciate all the feedback that we receive and your business is very important to us. We are pleased that your recent experience was a positive one. We hope you will visit us again soon!
by A verified traveler
Posted 1 Dec 2024
I feel kind of bad leaving this review but I also feel like I need to be honest. We stayed here for my daughter’s wrestling tournament. Upon check in we were told we had to check out towels at the front desk because people were stealing them. Should have been the first red flag.
We got all checked in and went to our room. Our room smelt musty, definitely like the last person was a smoker. I don’t say anything because we were only here for one night. I thought about checking the beds for bedbugs but my daughter and I decided that it was best to just leave it well enough alone.
My daughter and I decided to go use the hot tub. The water in the hot tub looked yellow. There were floaters (not sure what it was but one could speculate) and it was probably about 90 degrees. The Jett’s also did not work. After a few minutes my skin started to itch so we got out and immediately went to shower.
Once back in our room we settled in for the night. The bed it’s self is an old spring mattress and the pillow was very flat but I slept ok. I did however find crumbs under my sheets so I slept into of the sheets. When I woke up and went down for brunch I got the fixings of a breakfast burrito and some coffee. The burrito was good but the coffee tasted like flavored water.
Maybe I’m being a little harsh but I have certain expectations from Best Western and unfortunately this completely missed the mark for us. I don’t think we would stay here again.
Comment from Hotel Management
1 Dec 2024 by Front Desk Staff, Hotel Management
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
by A verified traveler
Posted 30 Nov 2024
Always clean nice rooms!
Comment from Hotel Management
1 Dec 2024 by Front Desk Staff, Hotel Management
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Front Desk Staff, Hotel Management
Thank you for taking the time to complete an online survey concerning your recent stay in our hotel. We appreciate all the feedback that we receive and your business is very important to us. We are pleased that your experience in our hotel was a positive one. We hope you will visit us again soon!
by A verified traveler
Posted 17 Nov 2024
The Best staff and a great breakfast too. Our home away from home 🏡
Comment from Hotel Management
21 Nov 2024 by Front Desk Staff, Hotel Management
Thank you for taking the time to complete an online survey concerning your recent stay in our hotel. We appreciate all the feedback that we receive and your business is very important to us. We are pleased that your experience in our hotel was a positive one. We hope you will visit us again soon!
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Front Desk Staff, Hotel Management
Thank you for taking the time to complete an online survey concerning your recent stay in our hotel. We appreciate all the feedback that we receive and your business is very important to us. We are pleased that your experience in our hotel was a positive one. We hope you will visit us again soon!
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
12 Nov 2024 by The Front Desk Staff, Hotel Management
Thank you for taking the time to complete an online survey concerning your recent stay in our hotel. We appreciate all the feedback that we receive and your business is very important to us. We are pleased that your experience in our hotel was a positive one and we hope you will visit us again soon!
by A verified traveler
Posted 9 Nov 2024
Comfortable place to stay
Comment from Hotel Management
12 Nov 2024 by The Front Desk Staff, Hotel Management
Thank you for taking the time to complete an online survey concerning your recent stay in our hotel. We appreciate all the feedback that we receive and your business is very important to us. We are pleased that your experience in our hotel was a positive one and we hope you will visit us again soon!
by A verified traveler
Posted 6 Nov 2024
Comment from Hotel Management
7 Nov 2024 by The Front Desk Staff, Hotel Management
Thank you for taking the time to complete an online survey concerning your recent stay in our hotel. We appreciate all the feedback that we receive and your business is very important to us. We are pleased that your stay was a positive one and we hope you visit us again soon.
by A verified traveler
Posted 3 Nov 2024
Staff were great, pool was warm and breakfast was what we expected. Would definitely stay again.
Comment from Hotel Management
5 Nov 2024 by Front Desk Staff, Hotel Management
Thank you for taking the time to complete an online survey concerning your recent stay in our hotel. We appreciate all the feedback that we receive and your business is very important to us. We are pleased that your stay was a positive one and we hope you will visit us again soon!
