Turtleback Pavilion Reviews

Thank you for taking the time to share your feedback with us. We are deeply sorry to hear that your experience at our property left you feeling frustrated. Your concerns are very important to us as we strive to provide a comfortable and pleasant stay for all our guests.Please note, that the air conditioning was repaired within an hour of your report. Also, there is no ongoing construction at our property and there were no construction workers present at the time of your check-in. We have started the installation of a new swimming pool, but this work is paused when we have guests. The other issues you mentioned are currently being addressed as part of our normal maintenance program. We traditionally employ this program during our low season to maintain the high standards that our guests have become accustomed to. We're incredibly proud of our villa and the countless wonderful memories it has helped create. Over the years, we’ve been delighted to host many happy guests who have enjoyed our warm hospitality and beautiful, comfortable accommodations. We would like to extend a sincere invitation for you to return in the future. We are committed to improving our facilities and services and hope to have the opportunity to provide you with the excellent experience you deserve.Thank you once again for your feedback.

Thank you for taking the time to share your experience with us. We are truly sorry that your stay was not up to your expectations.Our property is nestled in lush, tropical surroundings, where local wildlife, like lizards, are part of the natural beauty that many guests enjoy. The location offers a unique escape from everyday life and provides a perfect opportunity to relax away from crowded destinations. It is ideal for those looking to disconnect, decompress and enjoy the simple things - like lounging by the pool, enjoying a quiet walk, or simply soaking in the tranquility. We understand that this might not appeal to everyone, and we apologize for any discomfort it caused. It is important to note, there is NO ongoing construction at our property. Although we have started the installation of a new swimming pool, this work is now paused when we have guests.We take immense pride in our villa and the cherished memories it has created for our guests. Over the years, we’ve had the pleasure of welcoming many happy visitors who have enjoyed our warm hospitality and comfortable, beautiful accommodations. While we have never received a complaint about our small, docile dog, we have taken steps to ensure a more pleasant experience for everyone. We would love for you to return in the future. We are continually committed to enhancing our facilities and services to ensure you receive the exceptional experience you deserve. Thank you again for your valuable feedback.

Hi John:Thank you very much for your review and feedback! We are thrilled that you enjoyed our villa along with it's private pool and Rooftop Pavilion. We are also delighted that you appreciated our location and surrounds. It was a pleasure hosting you and you are welcome back anytime!

Hi Jeff:Thank you for taking the time to write about your experience at Turtleback Pavilion! We are delighted to know that you enjoyed yourselves! It was a delight to host you and we want you to know that you are welcome back anytime! Thanks again!

Hi Samantha! Thank you very much for your review and feedback. It was a pleasure hosting you. We will love to host you again in the future!

Dear Guest: Thank you for your review. We appreciate your feedback and look forward to welcoming you back again!!