Ratings based on 645 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Dec 2024
My kids and I spent 6 nights at True Blue and had a wonderful time. The staff are friendly and very helpful at arranging activities to explore the island. We loved listening to live music at the dodgy dock, exploring the bay with kayaks, swimming in the pools, doing yoga (amazing space and instructor) and lounging around the resort’s many comfy spaces.
Comment from Hotel Management
1 Jan 2025 by Kisha, Hotel Management
Hi Lisa,Happy New Year and thank you so much for sharing your experience! We're thrilled to hear that you and your kids had such a wonderful time with us. It sounds like you made the most of everything True Blue has to offer – from kayaking and yoga to enjoying the live music at Dodgy Dock (always a favorite!).Our team loved having you here and helping you explore the island. We hope to welcome you back soon for more adventures, relaxation, and, of course, those comfy lounging spots!Warm regards,
by A verified traveler
Posted 30 Dec 2024
This family-owned/operated resort is amazing…from the views, to the staff, the facilities, activities, and food…you feel instantly at peace and cared for. The staff was always available for a ride to town, the beaches, airport, etc… the true blue beach, at the end of the road, is a local gem of a spot, easy to walk to from the property and full of starfish, conch, and sea anemone. We will definitely head back again in the future!
Comment from Hotel Management
1 Jan 2025 by Kisha, Hotel Management
Hi Kara,Happy New Year to you and the family.Wow, thank you so much for your kind words! We're thrilled to hear that you had such an amazing time at our resort and felt right at home. It’s great that you enjoyed everything from the views and food to the local gem that is True Blue Beach (those starfish and sea anemones are such a treat, right?). Our team will be so happy to know their efforts made your stay special.We can’t wait to welcome you back in the future—your home away from home will be ready and waiting! Warm regards,
by A verified traveler
Posted 16 Dec 2024
Comment from Hotel Management
16 Dec 2024 by Renee, Marketing Manager , Hotel Management
We appreciate this review so much! Thank you :)
by A verified traveler
Posted 11 Dec 2024
Comment from Hotel Management
11 Dec 2024 by Renee, Marketing Manager , Hotel Management
Thank you so much for this review! We really appreciate it and hope to welcome you back soon :)
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Kisha, Hotel Management
Hi Karl,Thank you for taking the time to rate 4 out of 5 stars! We’re thrilled to hear that you had an enjoyable stay with us. Your feedback is invaluable as we strive to provide the best possible service to all our guests.If there’s anything we can improve upon to make your next visit even better, please don’t hesitate to share your suggestions. We’d love the opportunity to welcome you back soon for an even more memorable stay!
by A verified traveler
Posted 4 Nov 2024
Wifi isn't fast enough for stable streaming which was important to me.
While front desk and auxiliary staff were pleasant. The dinning staff is either a hit or miss. From sometimes pleasant and engaging to sometimes downright disrespectful. I skipped free (limited) breakfast a couple times just to avoid being grumpily treated in the morning. Still don't know what that's about.
As you can see in the other reviews there is definitely some training to be done regarding hospitality for a portion of the staff. It really takes away from the experience.
Other challenges that exist that may concern a visitor:
Flies. Can't leave your table if there is food on it. Flies land on the food being shared as well. Not sure if the problem is seasonal or islandwide... but it is problematic enough to mention. And having someone at the breakfast station at all time to ensure flies are not dancing on the sausages seems reasonable.
Breakfast staff seems understaffed which may contribute to the general no smiles, low patience, grumpy attitudes. You're not allowed to take out your own food at the buffet but there is no one there to serve you for long periods as the person is making omelettes on another station - so you're standing there waiting and can't leave any food on your table and go and come (flies).
Noisy construction works on the docks, entrance road.
Beautiful views and great potential if these issues are alleviated.
Comment from Hotel Management
6 Nov 2024 by Kisha, Hotel Management
Hello Kerwin,Thank you for sharing your detailed feedback. I’m sorry to hear that several aspects of your experience were disappointing. It’s concerning that the WiFi did not meet your expectations, especially for streaming, as well as the mixed encounters with the dining staff. Your point on the inconsistent service is well-noted, and it sounds like some targeted training is needed to enhance our hospitality experience significantly.The presence of flies, can be off-putting, and this is seasonal on the Island; having attentive coverage at the breakfast station is essential. I can understand how this affects the overall dining experience. The construction noises on the docks (now completed) were to repair damages created during the passage of Hurrican Beryl and the road would be challenging as well; thank you for mentioning this so that guests can be more prepared.I’m grateful for your candid insights, and Thank you again for sharing your thoughts.
by A verified traveler
Posted 14 Oct 2024
Comment from Hotel Management
22 Oct 2024 by Renee, Marketing Manager , Hotel Management
Wow! Thank you so much for giving us a perfect score! We appreciate it and hope to see you again soon :)
by A verified traveler from Elkton
Posted 6 Oct 2024
Comment from Hotel Management
22 Oct 2024 by Renee, Marketing Manager , Hotel Management
Thank you so much for this rating :) We appreciate it and hope to see you again soon!
by A verified traveler
Posted 3 Oct 2024
The staff were outstanding- especially the shuttle bus drivers (reliable and helpful) and Hope/Brant at the drinks hour with a genuine welcome and great tunes
Comment from Hotel Management
4 Oct 2024 by Kisha, Hotel Management
Hi Sandra,Thank you so much for your wonderful feedback! We're thrilled to hear that you had such a positive experience with our staff, especially our shuttle bus drivers and Hope and Brant during the drinks hour. They take great pride in providing exceptional service, and it’s always heartwarming to know that their efforts made a genuine impact.We’re delighted that you enjoyed the tunes and the warm welcome. Your kind words mean the world to us, and we’ll be sure to share them with the entire team.We look forward to welcoming you back soon!
by A verified traveler
Posted 24 Sep 2024
Comment from Hotel Management
24 Sep 2024 by Renee, Marketing Manager , Hotel Management
Thank you so much for taking the time to leave us a great review! We hope to welcome you back soon :)
