Ratings based on 65 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.0 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Bay House Team, Hotel Management
Lisa, We loved having you stay with us! thank you for letting us know you reached home safely! Hope to see you again.
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
17 Nov 2024 by Bay House Team, Hotel Management
Thank you for staying with us
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
17 Nov 2024 by Bay House Team, Hotel Management
Thank you for staying with us!
by A verified traveler
Posted 8 Nov 2024
I had an incredible stay at the Bay House! The service, the food and oh my god, THE VIEWS! All immaculate! A plus all around. I would definitely recommend to everyone!
Comment from Hotel Management
8 Nov 2024 by Bay House team, Hotel Management
Thank you so much for your feedback!
by A verified traveler
Posted 7 Nov 2024
Our stay at Bay House was really lovely. The location is wonderful with gorgeous views in a quiet residential area. Rooms and public areas beautifully clean and the pool just perfect. It is up a steep hill from Grand Anse but the views are spectacular both of mountains and the beach at Grand Anse. Had a relaxing massage too and some great cocktails! We will definitely be back.
Comment from Hotel Management
8 Nov 2024 by The Bay House team, Hotel Management
Dear Sally,Thank you so much for the feedback! We hope to see you soon!
by A verified traveler
Posted 5 Nov 2024
Very spacious and tastefully decorated property with absolutely stunning views. Staff friendly and welcoming but very disorganised. Despite requesting an airport pick which was confirmed a week prior and also a few days before my arrival, I had provided my name, flight number and arrival details, there was no one go pick us up at the airport. The forgetfulness continued....no privacy screen in the room, so the adjoining balcony which is used by any and everyone, we could be viewed into our room. I had to ask twice for a privacy curtain to be provided as when initially raised after entering the room, this was forgotten. The room should have been checked prior to ensure this was installed. Food choices unavailable due to a film event the day we arrived (that we were not informed of), so we were provided with some of the evenings dinner which was partially raw. Was assured this would be collected from the room as the dining area was unavailable, After a few hours spent away, we returned to find the leftovers still in our room with the smells permeating the room....someone forgot to remove it. Following day, after leaving for the day and placing all dirty towels on the bathroom floor, returned to find it in the same way....maid had been to fix the beds but 'forgot' to enter the bathroom!! Breakfast was the biggest let down, the complimentary breakfast was non existent. Just cornflakes, cows milk and miniscule portions of fruit. After 6 days and still not replenished, terrible.
Comment from Hotel Management
8 Nov 2024 by Lotten / Owner, Hotel Management
Thank you very much for taking the time to share your detailed feedback. We’re delighted to hear that you enjoyed the spaciousness, décor, and breathtaking views of our property, and we’re equally pleased that you felt welcomed by our team.However, I’m truly sorry for the inconveniences you experienced during your stay. Your comments highlight some areas where we clearly fell short, and I appreciate you bringing them to our attention. I apologize for the frustration they caused. We’ve reviewed our procedures with our team to ensure that these steps are not missed in the future. Additionally, your feedback about breakfast offerings and food service is invaluable, and we are revisiting our breakfast selections and processes to ensure they meet our guests’ expectations.
by A verified traveler
Posted 24 Oct 2024
My stay at Bay House Hotel was excellent from the time I arrived. Lotten and her team were warm and welcoming. I stayed in room #5 so I had the perfect view of Grand Anse Beach and the beautiful sunsets. The room was immaculate, it gives a warm caribbean welcome home feel. Perfect for what I envision a caribbean stay should be.
Anne, works as the hotel transport, very friendly and offers her services if you want to explore or tour other areas of the county.
The only critique I have is with the "Continental Breakfast" which only offers a small plate of fruit and a bread basket. I felt as though as least the boiled eggs should be included. They do offer other menu items for a small add on fee. Also the beach shuttle should be available for other time slots (12-5 pm).
I would definitely stay there again, Loved it!
Comment from Hotel Management
24 Oct 2024 by Bay House Team, Hotel Management
Dear Petrina!Thank you so much for your feedback! I hope you thoroughly enjoyed the special local birthday breakfast—an extra treat from us to you!
by A verified traveler
Posted 13 Oct 2024
Nice hotel, beautiful views. Nice pool.
Comment from Hotel Management
18 Oct 2024 by Donnell Cadore, Hotel Management
Hello Dawn, thank you for your kind words! We're thrilled to hear you enjoyed the beautiful views and our pool. We hope to welcome you back for another stay soon!
by A verified traveler
Posted 11 Oct 2024
Beautiful place, the view was magnificent. Although its close to Grand Anse area which is the busy, Bayhouse is a welcomed quiet and relaxation.The staff is friendly and very helpful..My husband an I enjoyed our stay...will definitely visit again.
Comment from Hotel Management
12 Oct 2024 by BayHouse Team, Hotel Management
Thank you so much for your feedback! We loved having you with us!
by A verified traveler from Brooklyn
Posted 8 Oct 2024
The staff was very pleasant. They were always willing to help. The view is gorgeous and the rooms were unique. No complaints.
Comment from Hotel Management
9 Oct 2024 by Bay House Team, Hotel Management
Thanks for staying with us. We appreciate your feedback!
