Ratings based on 145 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Dec 2024
The staff were all extremely helpful and friendly. The scenery was picturesque even when the weather was uncooperative. Staff was also great and accommodating when our flight was severely delayed. Couldn’t recommend highly enough!
Comment from Hotel Management
27 Dec 2024 by HP, Hotel Management
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards
by A verified traveler from London
Posted 13 Dec 2024
Comment from Hotel Management
16 Dec 2024 by HP, Hotel Management
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards
by A verified traveler
Posted 20 Nov 2024
We felt Sandals Grenada was a good experience. The staff were kind and the facilities relaxing. We enjoyed the Italian and Steakhouse restaurants. Rooms were comfortable and quiet.
The beach was small, but the water activities were were impressive. Pools were fun...either the central "party" pool or the pools that were more secluded. No problem finding a chair or a place to swim.
We enjoyed the open-air "Living Room" where nightly entertainment took place. The local teams put on an event each night that was themed around Caribbean life.
Our points of feedback it would be as follows: 1) We lost water and then hot water in our room following a large rain fall. The water was brown after the fix (supposedly to flush out dirt that had gotten in the line). We called in a ticket to have it fixed and never received any feedback from that ticket unless we called asking for a status. It was a pretty big hassle that resulted in us taking a cold shower before our scheduled dinner appointment. Felt it would have been nice to be acknowledged, have proper follow up and potentially a credit for our stay. 2). We were a captive audience to be "sold" while on site. This included our "next visit", jewelry and other miscellaneous items. We didn't enjoy being "upsold" while being on vacation.
Ultimately, people were great and we'd consider going back. We just had a few experiences that could have gone better.
Comment from Hotel Management
22 Nov 2024 by sara, Hotel Management
Middle: Thank you for your feedback. Please know we will work hard to fix the issues presented to you during your stay. We strive to create the best experience for our guests and want to apologize for any inconvenience. Kind regards
by A verified traveler
Posted 26 Oct 2024
Very nice week spent at Sandals Grenada, had a luxury (entry-level) room with partial beach view. Loved the restaurants, the pools, the beach, the staff and the entertainment. The drinks are super tasty and the party pool always has fun games and a good vibe to it. Some of the property condition could be improved, but nothing major, small details. Some of the waiting staff in restaurants does look sometimes like they don’t want to be there, but this is to be expected when tipping is forbidden on the property. I give it an overall 8.5/10, already booked the next Sandals for the upcoming year on the property and got a good discount.
Comment from Hotel Management
4 Nov 2024 by HP, Hotel Management
Thank you for your feedback! Please know we will work hard to fix any issues presented to you. We strive to create the best experience for our guests and are glad you have enjoyed your stay overall. Best regards
by A verified traveler
Posted 17 Oct 2024
Comment from Hotel Management
18 Oct 2024 by sara, Hotel Management
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards
by A verified traveler from Emerson
Posted 7 Oct 2024
Beautiful, lush gardens and resort. Very safe and walkable. Great restaurant options.
Comment from Hotel Management
14 Oct 2024 by HP, Hotel Management
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards
by A verified traveler
Posted 9 Sep 2024
Comment from Hotel Management
16 Sep 2024 by HP, Hotel Management
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards
by A verified traveler
Posted 28 Aug 2024
Great food and great service! All around an excellent experience.
Comment from Hotel Management
28 Aug 2024 by HP, Hotel Management
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards
by A verified traveler
Posted 27 Jul 2024
Comment from Hotel Management
29 Jul 2024 by HP, Hotel Management
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards
by A verified traveler
Posted 21 Jul 2024
All staff were friendly and willing to direct us to the different areas around the resort.
Comment from Hotel Management
22 Jul 2024 by HP, Hotel Management
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards
