Ratings based on 883 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Dec 2024
There was no body wash or shampoo in the shower containers
by A verified traveler
Posted 29 Dec 2024
I do not know her name but the woman who was working the front desk was truly amazing! All of them were. They were so friendly, kind, accommodating, and simply lovely!
Comment from Hotel Management
30 Dec 2024 by Kaily, Hotel Management
Thank you so much for sharing your kind words! We are thrilled to hear that our front desk team made such a positive impression on you. We take great pride in offering friendly and accommodating service, and it’s wonderful to know that our staff helped make your stay memorable.We’ll be sure to share your feedback with them, as it will surely brighten their day. We hope to welcome you back soon!
by A verified traveler
Posted 28 Dec 2024
Comment from Hotel Management
30 Dec 2024 by Kaily, Hotel Management
Dear Steve, thank you for sharing your feedback with us. We truly appreciate you taking the time to rate your stay. While we’re glad to know that some aspects of your experience met your expectations, we are sorry to hear that we didn’t fully meet them.We would love to learn more about any areas where we can improve to make your next visit more enjoyable. Please feel free to reach out to us directly with any suggestions or concerns. Your satisfaction is important to us, and we’re committed to making improvements based on your input.We hope to have the opportunity to welcome you back in the future and provide a better experience.
by A verified traveler
Posted 28 Dec 2024
Comment from Hotel Management
30 Dec 2024 by Kaily, Hotel Management
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. Your satisfaction is very important to us, and we would love to understand more about what went wrong during your stay.Please feel free to reach out directly to share any specific concerns or areas where we can improve. We are committed to making improvements based on your valuable input and hope to have the opportunity to provide you with a better experience in the future.
by A verified traveler from Corona
Posted 28 Dec 2024
Front desk was really good
Comment from Hotel Management
30 Dec 2024 by Kaily, Hotel Management
Thank you so much for your 5 out of 5 rating! We're thrilled to hear that our front desk team made such a positive impression during your stay. Providing excellent service is a top priority for us, and your kind words truly mean a lot.We hope to welcome you back soon for another wonderful experience!
by A verified traveler
Posted 27 Dec 2024
everything was just fine till kids went into bed, after removing blankets they spotted many hairs over bedsheets, they just jumped from bed and wife was already at sleep, she woke up and start wiping the bed sheets. we were so tired that we had no time and patience for house keeping to change the bed sheet, it was obvious that cleaner didn't change bed sheets. I woke up at night thinking about why I didn't call home keeping for bed sheets change.. I was not expecting from Hilton for such practice for cost savings.. anyway it seems it will be hard for us to come back to Hilton going forward.
Comment from Hotel Management
30 Dec 2024 by Kaily, Hotel Management
Thank you for sharing your feedback, and I sincerely apologize for the experience you had during your stay. We strive to maintain the highest standards of cleanliness, and I am truly sorry that we did not meet those expectations during your visit. Your comments about the bed sheets are concerning, and I understand how upsetting this must have been, especially after a long day of travel.Please rest assured that this matter will be thoroughly addressed with our housekeeping team to ensure that this does not happen again in the future. We take your concerns seriously and will work to improve our practices.I completely understand your disappointment, and I hope we can regain your trust. If you ever choose to give us another chance, we would be more than happy to ensure your next stay is a more pleasant and seamless experience.Thank you again for your valuable feedback.
by A verified traveler
Posted 22 Dec 2024
There were multiple strands of hair on the bedding and pillows, not sure if the linens were actually changed between guests. Otherwise, decent. But die to the lack of cleanliness of the bedding I cannot give best rating.
Comment from Hotel Management
26 Dec 2024 by Kaily, Hotel Management
Thank you for sharing your feedback, and we sincerely apologize for the cleanliness issues you experienced during your stay. This is certainly not the standard we strive for, and we take your comments seriously. We will address this with our housekeeping team to ensure that all linens are thoroughly checked. We truly appreciate your understanding and hope you’ll give us another opportunity to provide you with the excellent experience you deserve. If you have any further concerns, please don’t hesitate to reach out. Thank you again for your valuable input.
by A verified traveler
Posted 21 Dec 2024
Great place, clean and very kind staff. Will be back.
Comment from Hotel Management
22 Dec 2024 by Kaily, Hotel Management
Hi Joshua! Thank you so much for your fantastic 5-star review! We’re so glad to hear that you’re enjoying your stay with us. It's our top priority to ensure our guests have a comfortable and memorable experience, and your feedback means the world to us. If there's anything else we can do to make your time here even better, please don’t hesitate to reach out. We're here to help and look forward to the rest of your stay!
by A verified traveler from La Palma
Posted 20 Dec 2024
Comment from Hotel Management
22 Dec 2024 by Kaily, Hotel Management
Hi Mark! Thank you so much for your wonderful 5-star review! We're thrilled to hear that you had such a positive experience during your stay. It's our goal to provide every guest with exceptional service and a memorable visit, so we're delighted that we met your expectations. We truly appreciate your kind words and look forward to welcoming you back on your next visit. Safe travels, and thank you again for choosing to stay with us!
by A verified traveler
Posted 19 Dec 2024
Comment from Hotel Management
19 Dec 2024 by c, Hotel Management
Thank You!!
