Ratings based on 537 Verified Reviews
3.7 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Northport
Posted 15 Nov 2024
by A verified traveler
Posted 2 Nov 2024
My room was dirty. Mold on ceiling above shower and on bedside lamps. Shower floor dirty. Killed a roach and spider. Hair on bath towel. Floor not mopped. People coming and going until 4am. Worse hotel stay ever.
Comment from Hotel Management
16 Nov 2024 by Samantha RediResponse Specialist, Hotel Management
Dear Juanita,I appreciate you sharing your feedback following your stay at the RED ROOF INN ST GEORGE SC. You expressed that the uncleanliness of the room, the possible mold you came across on the ceiling, the pests you encountered and the other concerns you highlighted hindered your experience. This was truly disheartening to hear, and we do sincerely apologize. Please know that our Red Roof team works with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be and, in an effort, to address the other concerns you mentioned.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we ask that you give us another opportunity to make a better impression on your next visit to one of our other Red Roof locations.Sincerely,Samantha Red Roof Management RediResponse Specialist
by A verified traveler
Posted 1 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Kamaria RediResponse Specialist, Hotel Management
Hello John, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ST GEORGE SC and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist
by A verified traveler
Posted 18 Oct 2024
The room was good except the linen had dried blood stains. This was disgusting
Comment from Hotel Management
24 Oct 2024 by Samantha RediResponse Specialist, Hotel Management
Dear Jeanette,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN ST GEORGE SC. You expressed that the room was good expect for the stains you described to have encountered on the linen. This was truly disheartening to hear, and we do sincerely apologize. Our Red Roof team is committed to satisfying our guests, so we are thankful for your feedback as it will help us to improve the quality of our services.Thank you for sharing your feedback and we would love to have another chance to provide you with a better experience the next time you're in town.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 9 Oct 2024
No hot water . Read
other reviews. Hot water has been out or order like over a week now . It was close to my destination is reason I decided to stay here . Wld stay again if hot water was available.
Comment from Hotel Management
12 Oct 2024 by Oniel RediResponse Specialist, Hotel Management
Thank you Jeff, for taking the time to write a review of your stay at the Red Roof Inn St George, SC. Please accept our most sincere apologies for the concern you described regarding the absence of heated water. Know at RedRoof your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediResponse Specialist
by A verified traveler
Posted 9 Oct 2024
Room and staff good,but no hot water.Knew that at check in,but still none in the morning as he said it would be repaired by then.
Comment from Hotel Management
10 Oct 2024 by Nishaye RediResponse Specialist, Hotel Management
Dear Mary, Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn St George, SC. I'm thrilled to read that you were pleased with the room and the wonderful staff, prompting your 3/5 score. As it relates to the hot water, I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 9 Oct 2024
Let’s call it all sort of Water problems!
I would like to start the concerns as I walked into check-in. There was a notice that there is no hot water (I don’t have a choice coz my booking was non-refundable). Then I took the keys and opened the door and I was welcomed by a baby roach by the door (god please show some mercy on me, it’s 1AM). I went to the sink to brush and clean my face, guess what the sink drain knob wouldn’t open. Now I have to use the sink pool, Ofcourse it slowly drained by morning. As we don’t have hot water I didn’t even bothered taking shower (I did later in the loves after checkout), I then had wonderful situation when someone flush the toilet, I will have less water force in the sink.
Glad I got some decent sleep, and I ran out as fast as I can from this place.
What did I pay for 😢
Comment from Hotel Management
11 Oct 2024 by Chirell RediResponse Specialist, Hotel Management
Dear Subba,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn St George, SC. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience, resulting your 1/5 score. You indicated that you were unsatisfied with the pest you reported and the other concerns you described. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 8 Oct 2024
Comment from Hotel Management
11 Oct 2024 by Oniel RediResponse Specialist, Hotel Management
Hi Randy,We are sorry you had a less than satisfactory experience, prompting your 3/5 rating following your stay at the Red Roof Inn St George, SC. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediResponse Specialist
by A verified traveler
Posted 6 Oct 2024
This property had NO HOT WATER for a total of 5 days out of our 7 days stay. Front desk did not even notify guests, only had a sign for new guests checking in at the front desk. Front desk also had no idea when repairs were to be made or even if repairs WERE to even be done. I would like a refund for all the days with NO HOT WATER. Very irresponsible owners and managers.
Comment from Hotel Management
9 Oct 2024 by Carla RediResponse Specialist, Hotel Management
Dear Calandra,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn St George, SC. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with your stay as there was no hot water for 5 days out of the 7 days you stayed and the other listed concerns. Please accept our sincerest apologies for the negative impact this had on your stay. In regards to the deposit. I will be sharing your feedback with management to ensure that your concerns are addressed. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. Thank you for sharing your concerns and we wish you all the best. Sincerely,CarlaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 25 Sep 2024
Booked this hotel due to relatively decent rating for the price/hotel caliber. I'm not clear if the property has recently deteriorated dramatically, or if there have been false reviews posted for the property.
The room absolutely reeked of old cat urine smell, for one. I get that pets are allowed, this wasn't an 'I stayed a night or two with my cat in the room' smell, it was a 'I lived for an extended period in this room with multiple cats and never cleaned their litter' smell. I've only ever encountered this in houses with several cats and overflowing uncleaned litter boxes. That's the smell that greeted us.
REALLY shady individuals hanging around outside the hotel and loud music playing until late at night.
Other than the smell, it was dirty and oddly so humid in the room the sheets were damp and I had a hard time sleeping because of the damp, sticky feeling the bed had.
ALSO NOTE: THIS HOTEL DOES NOT SERVE BREAKFAST!
One of the things I specifically look for are hotels with free breakfast, to help cut down on trip costs. I chose this hotel in part because it listed free breakfast. When we went to eat in the morning, the clerk looked at me like I was stupid when I asked where the breakfast was, and declared rudely "No breakfast! Only coffee!"
If this is the case, the hotel should NOT list free breakfast as an amenity.
We will likely not stay at any Red Roof Inns in the future as a result of this experience.
Comment from Hotel Management
27 Sep 2024 by Chirell RediResponse Specialist, Hotel Management
Dear Caitlan,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN OKLAHOMA AIRPORT – I-40 W/FAIRGROUNDS. It is very rewarding to read that you had a great encounter with us, and we really appreciate your kind comments about our affordable rates location being convenient to where you needed to work. You indicated that you were unsatisfied with the odor of the room, lack of cleanliness, shady individual hanging around and the other concerns you mentioned. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next stay.Sincerely,ChirellRedRoof ManagementRediResponse Specialist
